I have been participating in AFF for a while now, and I don't know whether it's a sign of the times, or a sign of the increasing popularity of AFF, but there does seem to be an increase in the number and type of complaints about air travel experiences. Some are by established members, others by new ( but eager to contribute members) and others simply are hit and runs.
Is there value in admin or mods setting up Airline Complaints/Feedback (or something better worded title) forum or subforum on AFF where such complaints can be aired - with a set of guidelines/rules for such feedback (eg. providing details about the experience rather than just "for reasons I won't go into here type of issue", a committment to respond to further questions from other members, and even some advice to sometimes expect fairly frank replies..")
This is distinct from other types of feedback such as "Trip Reports", which are more than just highlighting problems, or even discussions on specific airlines and their FF programs.
Just a suggestion, happy to be shot down on this one (will it simply feed the beast?), but I only make it as there seem to be a lot of these sorts of posts/threads littering other forums at the moment.
Oops just looked a thread title what I meant is a forum for airing airline compliants on AFF, but of course can't edit the thread title.
Is there value in admin or mods setting up Airline Complaints/Feedback (or something better worded title) forum or subforum on AFF where such complaints can be aired - with a set of guidelines/rules for such feedback (eg. providing details about the experience rather than just "for reasons I won't go into here type of issue", a committment to respond to further questions from other members, and even some advice to sometimes expect fairly frank replies..")
This is distinct from other types of feedback such as "Trip Reports", which are more than just highlighting problems, or even discussions on specific airlines and their FF programs.
Just a suggestion, happy to be shot down on this one (will it simply feed the beast?), but I only make it as there seem to be a lot of these sorts of posts/threads littering other forums at the moment.
Oops just looked a thread title what I meant is a forum for airing airline compliants on AFF, but of course can't edit the thread title.
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