Is there a walk-up Customer Service counter at QF HQ in Mascot?

Solution
To answer the OP's question, no, there is nowhere to get customer service at the Mascot HQ. The front desk is just the reception for the building, they are not there to provide customer service and will probably ask you to leave.
Joined
Nov 2, 2014
Posts
391
An interesting question. When I worked for a major, listed energy retailer we didn’t have a walk up customer service desk but we did have a series of small meeting rooms in the lobby. Customers, the general public and small shareholders would walk up to reception fairly regularly and their where people in the corporate relations and customer service teams were trained in how to deal with all kinds of issues, from complaints, hardship issues and people turning up to pay their bills in cash.

When you have your name on the building you have to be preparers for people to turn up and try to talk to you. This worked very well in Melbourne but in Sydney we only has a few floors and some bright spark had put our name on a completely different building that we had nothing else to do with and people would turn up there as well.

I’m interested to know what Qantas do when people turn up because I can 100% guarantee they do.
 

jpp42

Active Member
Joined
Nov 1, 2011
Posts
594
Qantas
Platinum
Virgin
Platinum
Many years ago I would go to Qantas HQ (Mascot NSW) to eat in their ground floor cafe, as I was working at an industrial site nearby and there was nowhere else to get lunch except for one tradie's cafe, and sometimes you wanted something a bit better. (Mascot is now a totally different place!) While I can't recall what arrangements they had for the public who might appear - I seem to remember nothing other than a security guard to turf you out - I do remember that the cafe, which was open to the public, was full of Qantas employees discussing things that probably should have been kept confidential. If you were a competitor and interested in what new routes they were starting, etc, it would be a good place to become a regular!
 

Franky

Established Member
Joined
Apr 25, 2015
Posts
1,505
🤣Based on recent form, they'll probably point to the nearest Telstra Freephone and write 13 13 13 on a post-it note.
🤣 It's not really funny, but what else can you say? I've been on my AFF account for about 30 minutes, and it has literally been a series of stories from members who have suffered a range of upsets to their long held plans, for no apparent reason, and no apparent care from QF. It is really beyond a joke.
 

Mattg

Enthusiast
Joined
Aug 21, 2011
Posts
12,560
Qantas
Gold
Virgin
Gold
To answer the OP's question, no, there is nowhere to get customer service at the Mascot HQ. The front desk is just the reception for the building, they are not there to provide customer service and will probably ask you to leave.
 
Solution

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Currently Active Users

Top