Interlining 3K to JQ

[PaulC83]

Hi All,

I have tried searching for the answer but I can only see questions relating to QF/3K.

I am flying whY 3K from HKT->SIN connecting to a Star Class flight SIN->MEL.

There is about an 8 hourish break between the two flights, but I haven't been able to get a straight answer as to whether or not I can check my bag from HKT all the way through to MEL so I don't need to take it landside in SIN? Although not a really big deal, I would rather not have to recheck it if I can?

Anyone done this before?

regards,

Paul C

 

[Sprucegoose]

Hi All,

I have tried searching for the answer but I can only see questions relating to QF/3K.

I am flying whY 3K from HKT->SIN connecting to a Star Class flight SIN->MEL.

There is about an 8 hourish break between the two flights, but I haven't been able to get a straight answer as to whether or not I can check my bag from HKT all the way through to MEL so I don't need to take it landside in SIN? Although not a really big deal, I would rather not have to recheck it if I can?

Anyone done this before?
regards,

Paul C

There are lockers any case in SIN.

http://www.australianfrequentflyer....antas-to-jetstar-airasia-singapore-28198.html

This thread may assist

 

[Austman]

I had the same question. I'm just back to MEL today.

Within the past week I did JQ to 3K: MEL-SIN-HKT and 3K to JQ: BKK-SIN-MEL on 3 separate tickets:

1. JQ: MEL-SIN-MEL
2. 3K: SIN-HKT
3. 3K: BKK-SIN

Despite what the JQ website says ( http://www.jetstar.com/au/en/popup/flight-connections.aspx ), interlining my luggage at SIN from JQ to 3K and 3K to JQ was done without problem. My flights had about a 3 hour transit in SIN.

MEL JQ check-in also could issue my next 3K boarding pass. BKK 3K check-in could not issue my next JQ boarding pass, but that was done air-side at the SIN JQ transfer desk.

 

[PaulC83]

I had the same question. I'm just back to MEL today.

Thanks Austman,

At least I know it has been done, it is not a big deal, but just simplifies things a little!

Paul C

 

[thewinchester]

I am flying whY 3K from HKT->SIN connecting to a Star Class flight SIN->MEL.

There is about an 8 hourish break between the two flights, but I haven't been able to get a straight answer as to whether or not I can check my bag from HKT all the way through to MEL so I don't need to take it landside in SIN? Although not a really big deal, I would rather not have to recheck it if I can?

Anyone done this before?

The Jetstar Group flight connections table is where this answer would normally be found, however it has no information when it comes to 3K to JQ. I've since called them to clarify (a painful expeirence), and despite what Austman has since posted their guest service centre has advised that baggage interline is not available for 3K to JQ via SIN.

Further, JQ do not provide early check-in services at SIN and both 3K and JQ use different ground handlers despite operating from the same terminal (Terminal 1).

Lockers are available at SIN, as well as a secured left luggage service in the basement of T1.

So yes, you will sadly need to go landside for a few hours and wait to check in your bags before going back airside and enjoying the fruits of the QF Business Lounge before your flight.

Will be sending them some feedback later today to improve the flight connections table to cover this scenario.

 

[Austman]

The Jetstar Group flight connections table is where this answer would normally be found, however it has no information when it comes to 3K to JQ. I've since called them to clarify (a painful expeirence), and despite what Austman has since posted their guest service centre has advised that baggage interline is not available for 3K to JQ via SIN.

Further, JQ do not provide early check-in services at SIN and both 3K and JQ use different ground handlers despite operating from the same terminal (Terminal 1).

Lockers are available at SIN, as well as a secured left luggage service in the basement of T1.

So yes, you will sadly need to go landside for a few hours and wait to check in your bags before going back airside and enjoying the fruits of the QF Business Lounge before your flight.

Will be sending them some feedback later today to improve the flight connections table to cover this scenario.

But I have the baggage tags that prove that JQ to 3K interlining is now done. Should I scan them?

It does however seem to be new! And the call centre probably does not know about it. And the website is probably out of date.

But the check-in staff at MEL and BKK and the transit check-in staff in SIN all knew about JQ to 3K interlining. That was four separate face-to-face interactions with the staff and 4/4 successes with the interlining. MEL staff had a bit of trouble getting the tag printed but had the 'international connection' tags as well that I saw were being added when others were checking in. BKK staff had to call JQ8 "QF8" on the luggage label.

I expected I might have to go landside in SIN and I allowed for it - but in the end did not have to. I guess it makes some sense: 3K to 3K interlining at SIN is done, so why not 3K to JQ?

My BKK-SIN-MEL experience is less than 24 hours old too.

 

[Nigelinoz]

Not sure it is relevant but I found this old article from Travel Weekly.
Jetstar Asia signs interline deal

• By Michael Bruce on 18 May 2009
• Jetstar Asia has signed an interline ticketing deal with Qantas and Jetstar in Australia as it looks to streamline travel across its network.
  From today, the Jetstar Asia markets of Kuala Lumpur, Kuching, Kota-Kinabalu and Penang will be available under the agreement, for travel from August 1. Other markets will be added in coming weeks.
  Jetstar Australia signalled its intention to boost interline ticketing agreements with 10 Asian and European carriers earlier this year (Travel Today, February 12).
  Jetstar chief executive Bruce Buchanan said the deal signalled “closer alignment being pursued between Jetstar-branded airline operations across the Asia and Asia Pacific region”.
  Jetstar Asia’s interline ticketing will be available on Global Distribution Systems.

 

[thewinchester]

But I have the baggage tags that prove that JQ to 3K interlining is now done. Should I scan them?

It does however seem to be new! And the call centre probably does not know about it. And the website is probably out of date.

Firstly - take a chill pill. Nobody attacked you or your information - they simply stated that based on information they have been able to source through appropriate channels, it does not seem to be possible.

Interlining via SIN is one of my speciality areas which I try to soak up as much knowledge as possible on to give people the right answer. When the information isn't available on-line or via other reliable sources, one has to default to the airline's contact centre for verifiable information.

Normally I would place two calls to verify the info posing the exact same scenario. Sadly, my first call was disconnected after being placed on hold - and I didn't feel like calling back a 3rd time just to verify information considering the wait times.

The information provided by the JQ contact centre was based on the information provided by the OP, which the operator constructed a booking (live, during my call) for the proposed routing into their GDS to see what information was returned on the OP's scenario question.

If, as you have suggested, the information in the GDS used by JQ isn't correct and in fact they can interline, I'd be quite surprised - specially as the GDS is pretty much the final arbiter or what is and isn't permitted.

Not sure it is relevant but I found this old article from Travel Weekly.
Jetstar Asia signs interline deal

• By Michael Bruce on 18 May 2009<snip>

Yep, this is totally relevant to the scenario. I'm at a loss to explain why they have said one thing publicly - yet their GDS tells the complete opposite (and the people who use the GDS are the ones who need the right info).

 

[Nigelinoz]

Also found this on the QF industry site from I August 2009.
it mentions QF interlining baggage with 3K at SIN,BKK and HKG but doesn't mention
JQ and 3K.
https://www.qantas.com.au/agents/dyn/qf/policies/QF3KinterlineFAQs250509.pdf

Will passengers and baggage be transferred between QF and 3K services?
Passenger and baggage through check will be available to customers transferring between
QF and 3K services at Singapore (SIN), Bangkok (BKK) and Hong Kong (HKG )

Cheers
N'oz

 

[Austman]

Firstly - take a chill pill. Nobody attacked you or your information

Geee I didn't feel any attack. Up until that remark anyhow ... I was just trying to tell it as it happened and to even show that it really did happen! As I mentioned, they did call JQ8 "QF8" (a non-existant flight) on the bag tag. But that was not the case in the MEL-SIN-HKT direction.

 

[Archphoto]

Not sure it is relevant but I found this old article from Travel Weekly.
Jetstar Asia signs interline deal

• By Michael Bruce on 18 May 2009
• Jetstar Asia has signed an interline ticketing deal with Qantas and Jetstar in Australia as it looks to streamline travel across its network.
  From today, the Jetstar Asia markets of Kuala Lumpur, Kuching, Kota-Kinabalu and Penang will be available under the agreement, for travel from August 1. Other markets will be added in coming weeks.
  Jetstar Australia signalled its intention to boost interline ticketing agreements with 10 Asian and European carriers earlier this year (Travel Today, February 12).
  Jetstar chief executive Bruce Buchanan said the deal signalled “closer alignment being pursued between Jetstar-branded airline operations across the Asia and Asia Pacific region”.
  Jetstar Asia’s interline ticketing will be available on Global Distribution Systems.

Interesting, as I travelled 3K BKK-SIN and then QF SIN-BRIS in Dec 2009. I was not allowed to check all my luggage through, being told I had to collect in SIN and then needing to re-check for the QF leg.

Personally, I'd be prepared to collect and re-check, rather than assuming regardless of what the call centre might tell you - been on the receiving end way too many times of conflicting "information supplied" with JQ/3K and the annoyance and PITA factor is OTT.

If it all goes well - great! If not, you were prepared for the "worst" from the outset. :mrgreen:

 

[Austman]

I
Personally, I'd be prepared to collect and re-check, rather than assuming regardless of what the call centre might tell you - been on the receiving end way too many times of conflicting "information supplied" with JQ/3K and the annoyance and PITA factor is OTT.

If it all goes well - great! If not, you were prepared for the "worst" from the outset. :mrgreen:

Exactly what I thought too. I was always prepared for interlining not to work. And I had found all the links mentioned in the above posts. But I just want to repeat that at 4 locations over the past week - that's JQ MEL check-in, 3K SIN transit desk, 3K BKK check-in and JQ SIN transit desk, the concept of interlining JQ to 3K and vv at SIN was meet with a 'no problem' response and it all worked well.

Hopefully it's a bit new and the JQ website and call centre have not caught up! We can only hope.

 

[thewinchester]

View attachment 1896

In the best Isaiah Mustafa (Old Spice) impression I can muster:

"Look at your tag, now look at the OP's needs, now look back at your tag".
"Sadly, your baggage tag isn't the OP's"

As your baggage tag clearly states - you went 3K to QF (a valid and offered interlining service), not 3K to JQ which is the OP's issue. Now while QF 8 doesn't exist, the JQ 8 is codeshared with QF 292 - so there's a good chance and I reasonably suspect you were ticketed on the QF292 and the baggage system got things muddled up when printing (it could have gone the other way, who the heck knows).

As has been previously noted from the umpteen references to JQ's flight connections table and the QF interlining FAQ's, there is no information published which covers the OP's scenario.

So, I would defer to the advice I received from JQ's guest contact centre that baggage interlining is not available on the OP's itinerary.

 

[oz_mark]

From the sales guide.....

International to International Flights (II):
Jetstar flights operated by JQ:
Baggage through-check is available for customers connecting from an international flight to another international flight operated by Jetstar (JQ) or Qantas. Full passenger and baggage through-check will be available for Jetstar to Jetstar international connections, and select partner airlines. The introduction of through-check will coincide with the launch of Jetstar long-haul services.

Jetstar and Valuair Flights operated by 3K/VF:
Baggage and passenger through-check are provided for customers booked on connecting Jetstar (JQ & 3K) or Valuair itineraries via Singapore.

http://www.jetstar.com/~/media/0E964956E51F470D9CE8420FD50FFAD3.ashx

 

[Austman]

"Look at your tag, now look at the OP's needs, now look back at your tag".
"Sadly, your baggage tag isn't the OP's"

As your baggage tag clearly states - you went 3K to QF (a valid and offered interlining service), not 3K to JQ which is the OP's issue. Now while QF 8 doesn't exist, the JQ 8 is codeshared with QF 292 - so there's a good chance and I reasonably suspect you were ticketed on the QF292 and the baggage system got things muddled up when printing (it could have gone the other way, who the heck knows).

That's totally incorrect. I purchased all my own tickets on-line - they were all JQ or 3K. I asked why QF8 was printed on the tag and the answer at 3K BKK check-in was that they had a problem calling the connecting flight JQ8. They couldn't issue the JQ8 boarding pass either. But both BKK 3K check-in staff and SIN JQ transit staff (who gave me my JQ8 BP) said the interlining was absolutely fine - it seems the actual printed flight number doesn't matter too much to the baggage handling systems - they read the bar codes. The guy at the SIN JQ transit desk even showed me the computer screen which had already found my bag off 3K and placed it on to my JQ flight. And the bag made it to MEL without a problem. I also have the tags for the other direction MEL-SIN-HKT which didn't have a QF number printed on them (it was JQ and 3K), but JQ MEL check-in staff issued both BPs too. And the bag made it to HKT. I just have to find the old BP to scan it...

I can't see in the link http://www.jetstar.com/au/en/popup/flight-connections.aspx where 3K to QF at SIN is stated as "provided" either. So the information on the link is really a bit
dubious, I think.

Update: All the FF details of the flights have now posted too!

 

[Austman]

From the sales guide.....

International to International Flights (II):
Jetstar flights operated by JQ:
Baggage through-check is available for customers connecting from an international flight to another international flight operated by Jetstar (JQ) or Qantas. Full passenger and baggage through-check will be available for Jetstar to Jetstar international connections, and select partner airlines. The introduction of through-check will coincide with the launch of Jetstar long-haul services.

Jetstar and Valuair Flights operated by 3K/VF:
Baggage and passenger through-check are provided for customers booked on connecting Jetstar (JQ & 3K) or Valuair itineraries via Singapore.


http://www.jetstar.com/~/media/0E964956E51F470D9CE8420FD50FFAD3.ashx

Yes, that seems to have worked for me! Baggage and through check MEL-SIN-HKT. But baggage only BKK-SIN-MEL (they just couldn't do the through check in BKK - no big deal).

I was on 3 separate tickets. So it wasn't an interline fare in my case but both the MEL-SIN-HKT and BKK-SIN-MEL journeys I took were possible to buy as an interline fare. So I had valid connection times etc.

At JQ MEL check-in, the separate tickets caused a bit of an issue: two BPs and two bag tags were initially printed. The agent had to do some 'adjusting' to get the bag tag right. She explained that she had to do this due to the separate tickets. But once again there was never an issue that the interlining was not allowed.

 

[PaulC83]

Just an update for those who might be interested.

I was able to check in at HKT and check bags through to Melbourne, no special request, infact when I mentioned it she kind of looked at me like "I know how to do my job!". There were at least half a dozen others there who were on the same flight combo who also did the same, and some that didn't chose to enter singapore even were able to get their boarding passes at the transfer desk!!!!

There must be a catch you say????

Well, I am currently sitting in the MEL QP bagless on my way back to Adelaide because "one container failed to load", which translates to they loaded it on the new 3K service to Auckland!!!!!!! And surprise all the people who checked their luggage through like me from coughet were all standing at the baggage claims area

Oh well, can't have it all.....

 

[moa999]

I like how the bag tag says QF8 not Jq8 as well

 

[Austman]

Just an update for those who might be interested.

I was able to check in at HKT and check bags through to Melbourne, no special request, infact when I mentioned it she kind of looked at me like "I know how to do my job!". There were at least half a dozen others there who were on the same flight combo who also did the same, and some that didn't chose to enter singapore even were able to get their boarding passes at the transfer desk!!!!

Yes - a very similar experience for me. Sorry to hear your bags went AWOL!

I like how the bag tag says QF8 not Jq8 as well

Seems to be an issue with 3K check-in. No QFx on my tags in the MEL-SIN-HKT direction.

PaulC83 were your tags printed 3K and JQ (or 3K and QF)?

 

[PaulC83]

PaulC83 were your tags printed 3K and JQ (or 3K and QF)?

I'll let you know when I get them

They even nicked that little barcode they give you from me too, it was a bit of disarray there, they were taking all details manually...... I have a bad feeling this might end up an insurance job