Hello,
not sure if this is the group to post this one in, but since my upcoming flight is on CX and CX gets mentioned quite alot...
Last year we had a couple of trips, where itineraries consisted of separate bookings.
On a trip from SYD-ZRH, SYD-HKG leg was on CX , onwards journey to ZRH was on AY via HEL. SYD-HKG was a redemption booking with QF and HKG-ZRH a redemption booking with AY. Despite me asking (and insisting that it is possible) to check in luggage to the final destination, CX check in agents in Sydney advised that it is not possible due to separate tickets. I eventually gave up.
On a trip SYD-KEF, SYD-SIN was a Qantas redemption booking on QF and SIN-KEF revenue ticket on AY. QF check in agent in Sydney advised that they can’t check in luggage to the final destination due to separate tickets. Same thing as above, I gave up. Instead went to the transfer desk in SIN and they had someone collect our luggage in SIN and check it in and all showed up at the final destination.
On the return ZAG-SIN, we had revenue ticket ZAG-CPH on OU and an award redemption CPH-SIN on AY. The check in agent in Zagreb checked in our luggage all the way to Singapore without any issues, I had two separate tickets but he was still available to check my luggage to the final destination.
In both of these cases, the airlines in question had interline agreements. I still don’t understand why the QF and CX agent advised me that checking in the luggage to final destination is not possible despite there being interline agreements in place between these airlines. What am I missing here? Is having a separate ticket a deal breaker? Or is it down to the agent and their level of knowledge?
Which leads me to an upcoming itinerary ZRH-SYD, currently via HEL/HKG on AY and HKG-SYD on CX. First leg is on AY redemption, second leg is QF redemption. Judging from experience, I might be facing the same issue. Subject to flight availability, I am looking to changing the SYD-HKG leg to a direct flight on CX connecting to another CX flight to Sydney. Two separate bookings, same airline, that should be able to work and get my luggage checked in all the way?
Please share your opinions and experiences.
Thank you.
Cheers,
Mark
not sure if this is the group to post this one in, but since my upcoming flight is on CX and CX gets mentioned quite alot...
Last year we had a couple of trips, where itineraries consisted of separate bookings.
On a trip from SYD-ZRH, SYD-HKG leg was on CX , onwards journey to ZRH was on AY via HEL. SYD-HKG was a redemption booking with QF and HKG-ZRH a redemption booking with AY. Despite me asking (and insisting that it is possible) to check in luggage to the final destination, CX check in agents in Sydney advised that it is not possible due to separate tickets. I eventually gave up.
On a trip SYD-KEF, SYD-SIN was a Qantas redemption booking on QF and SIN-KEF revenue ticket on AY. QF check in agent in Sydney advised that they can’t check in luggage to the final destination due to separate tickets. Same thing as above, I gave up. Instead went to the transfer desk in SIN and they had someone collect our luggage in SIN and check it in and all showed up at the final destination.
On the return ZAG-SIN, we had revenue ticket ZAG-CPH on OU and an award redemption CPH-SIN on AY. The check in agent in Zagreb checked in our luggage all the way to Singapore without any issues, I had two separate tickets but he was still available to check my luggage to the final destination.
In both of these cases, the airlines in question had interline agreements. I still don’t understand why the QF and CX agent advised me that checking in the luggage to final destination is not possible despite there being interline agreements in place between these airlines. What am I missing here? Is having a separate ticket a deal breaker? Or is it down to the agent and their level of knowledge?
Which leads me to an upcoming itinerary ZRH-SYD, currently via HEL/HKG on AY and HKG-SYD on CX. First leg is on AY redemption, second leg is QF redemption. Judging from experience, I might be facing the same issue. Subject to flight availability, I am looking to changing the SYD-HKG leg to a direct flight on CX connecting to another CX flight to Sydney. Two separate bookings, same airline, that should be able to work and get my luggage checked in all the way?
Please share your opinions and experiences.
Thank you.
Cheers,
Mark
