They are so inept that I have pretty much dropped them.
I just spent 15 min on 2 phone calls both of which dropped out (or got hung up) where the person at the other end had no idea about anything.
I'll still use IHG where/when appropriate but their treatment of customers is all too often appalling. In Melbourne I am running out of properties. HI on Flinders I have not been back to since I had a run in with a manager about 5 years ago.
HI at the airport I'll go back to but prefer elsewhere due value for money and service issues and the IC is over the top expensive for what you get.
Where? Holiday Inn Chiang Mai is 10,000 points/night or 5,000 points + USD40.I've just learned that P+P rates differ, so may I ask if anyone knows of any properties with better value than US$60/10000?
Where doesn't matter (manufacturing only). There are plenty of options I've seen that will net 10000 for US$60 or 5000 for US$30, but given I was unaware that the price per point varies (and it does, as I've found out), I just thought I'd ask if anyone knew of a hotel which gives better than US$60 per 10000 (or better than US$30 for 5000).Where? Holiday Inn Chiang Mai is 10,000 points/night or 5,000 points + USD40.
But if you're referring to points + pay at hotels where the 10,000 points option usually requires USD70 or USD65 then I have not seen one lower.
Your Ambassador free night is only for IC properties, and I have asked but not had luck extending the use by date. Your IHG membership rewards are completely separate to your Ambassador membership and it is common that the two expiry dates differHas anyone tried to get their Ambassador Complimentary Weekend night extended. Mine is due to expire on the 1st October and I can use the IC in Adelaide but the Indigo and CP in Adelaide are both unavailable for the ACWN. I've stayed at the IC before and not sure I want to stay there again and I don't fancy booking any interstate trips at the moment.
Also - it says my Ambassador expires 1/10/21 but it says my rewards status has been extended to January 2022. Are these completely different?