If your flight is cancelled, keep a close eye on your Qantas app.

[PaulST]

Good morning everyone,

Some reasonably positive feedback for QF (and useful info for you all). My 0700 SYD-MEL flight yesterday returned to the gate due to electrical problems and was subsequently cancelled. I’ve never experienced this before so I was tossing up running back to the J lounge verses doing whatever we were all told (go to the generic service centre I suppose?) Anyway, they kept us on the plane for around 20 minutes and I noticed the odd person getting up, showing their phone to the FA and walking off. Then my Qantas app beeped telling me that my flight was boarding from gate XX. I opened the app (thinking it was an error) and I appeared to have been automatically put onto the 0815 flight. At this time we were all allowed to deplane and I headed straight for the departure gate of the 0815 flight and got on board (luckily it was an A330 so it was able to absorb a lot of the cancelled 0700 737 flight’s pax.)

Considering the flight was cancelled, a 1.5hr delay wasn’t half bad (the 0815 service was held to 0830 to allow pax to board.)

Moral of the story is keep a close eye on your Qantas app when your flight is cancelled!

FWIW I’m WP travelling in Y with (thankfully) HLO.

A useful, but mostly irrelevant, datapoint I learnt yesterday was that your earn points and SCs for Amex reward flights (discount economy) too. Now I only need 940SC in the next 2 months to retain WP.

 

[RooFlyer]

Interesting. Without wishing to divert the theme of the thread, contrast with my experience on AA and using the AA application, last week. We were stuck on the ground in Washington (on board, parked off the taxi apron), with rolling delays due to destination JFK not giving arrival slots. I and others were worried about connections at JFK.

The FA came on the loud speaker and said they would update us as they could, but the best way for us to know about connections etc was through the AA App(lication) - there was a chance that as JFK was stopping many arrivals, there was a chance that our connections would also be delayed. Good-o I thought, I've found it to be excellent.

Not this time. An hour later, the application insisted that we had taken off, and had landed at JFK notwithstanding that we were still on the ground in Washington.

By the time I reached JFK I had been re-booked on the next flight (next day), something the application only updated to later that evening.

 

[PaulST]

Interesting. Without wishing to divert the theme of the thread, contrast with my experience on AA and using the AA application, last week. We were stuck on the ground in Washington (on board, parked off the taxi apron), with rolling delays due to destination JFK not giving arrival slots. I and others were worried about connections at JFK.

The FA came on the loud speaker and said they would update us as they could, but the best way for us to know about connections etc was through the AA App(lication) - there was a chance that as JFK was stopping many arrivals, there was a chance that our connections would also be delayed. Good-o I thought, I've found it to be excellent.

Not this time. An hour later, the application insisted that we had taken off, and had landed at JFK notwithstanding that we were still on the ground in Washington.

By the time I reached JFK I had been re-booked on the next flight (next day), something the application only updated to later that evening.

This is what I would have expected to have happened, so I was pleasantly surprised.

 

[Virgin Bart]

Interesting. Without wishing to divert the theme of the thread, contrast with my experience on AA and using the AA application, last week. We were stuck on the ground in Washington (on board, parked off the taxi apron), with rolling delays due to destination JFK not giving arrival slots. I and others were worried about connections at JFK.

The FA came on the loud speaker and said they would update us as they could, but the best way for us to know about connections etc was through the AA App(lication) - there was a chance that as JFK was stopping many arrivals, there was a chance that our connections would also be delayed. Good-o I thought, I've found it to be excellent.

Not this time. An hour later, the application insisted that we had taken off, and had landed at JFK notwithstanding that we were still on the ground in Washington.

By the time I reached JFK I had been re-booked on the next flight (next day), something the application only updated to later that evening.

And this contrasts STRONGLY to my experience with the AA app which immediately notified me of my cancellation and offered alternative options (DFW-LGA).

 

[QF WP]

and contrasted to my experience on VA. Got a message last night about possible delays (just before I went to bed) but thankfully didn't hear the message at 12:51am




Auto-rebooked into seat 6D (damn, I'd snagged 4D on orig flight). Lounge Goddess at BNE very accommodating and is looking to get me on the earlier flight

 

[NZflygirl]

Given the technology exists for flightradar, I would expect airlines to be able to update their own flights through their own apps efficiently and accurately. I understand that may take a bit of time for them to get to that level but it shouldn't be too far off. VA will first need to provide an app for android users. I'm happy with the NZ app.

 

[PaulST]

Auto-rebooked into seat 6D (damn, I'd snagged 4D on orig flight).

I feel your pain. I went from 4F with a shadow to 36F (middle seat in an A330) without a shadow. Life is tough...

 

[QF WP]

Maybe it was feted to be, but after 2 cancellations and a further delay this morning, I cancelled my trip and went into work. Got good emails from VA, but being delayed by 4 hours on a day trip was always going to reduce the effectiveness of said trip


Time to start flying QF maybe

 

[bismarck]

Maybe it was feted to be, but after 2 cancellations and a further delay this morning, I cancelled my trip and went into work. Got good emails from VA, but being delayed by 4 hours on a day trip was always going to reduce the effectiveness of said trip


Time to start flying QF maybe

Unfortunately, seemed to be network wide. A number of delays this morning on QF (Brisbane fog?)

 

[QF WP]

Correct. Photos above and in the VA Delays thread show the extent of the fog in BNE (and I believe also fog in MEL). Early AM arrivals into BNE were re-directed to OOL and SYD, IIRC

 

[RichardMEL]

Back to QF. Yes app is very good to keep up to date. Saved time and effort.

Last year I had a misconnect from a delayed OOL-SYD (a 717 so you know how that goes...) to a SYD-MEL I think 1600. We pulled in to the gate next to the 330 headed for MEL but it was mostly done boarding. While I suppose I could have run to the gate next door and got on it, before our door was open my app showed I was now on the 1630 flight and even in a good J seat.

Simply could not fault that at all. Saved me worrying or bothering any staff and had time to duck into the J lounge to grab a real BP and a drink.

worked very well. I was impressed (but really this is exactly what all this automation is supposed to provide.. and in these cases it has worked very well)

 

[PaulST]

Back to QF. Yes app is very good to keep up to date. Saved time and effort.

Last year I had a misconnect from a delayed OOL-SYD (a 717 so you know how that goes...) to a SYD-MEL I think 1600. We pulled in to the gate next to the 330 headed for MEL but it was mostly done boarding. While I suppose I could have run to the gate next door and got on it, before our door was open my app showed I was now on the 1630 flight and even in a good J seat.

Simply could not fault that at all. Saved me worrying or bothering any staff and had time to duck into the J lounge to grab a real BP and a drink.

worked very well. I was impressed (but really this is exactly what all this automation is supposed to provide.. and in these cases it has worked very well)

Exactly! The staff must love it as they'd otherwise have to handle 100+ unhappy pax individually.

 

[PineappleSkip]

Recent delay on early morning QF MCY-SYD. Checkmytrip app was the winner; it announced a delay at 9 pm the night before. QF came second SMS about 1 1/2 hours later, about the same as their app updated. Tripit 'Pro' came last with no notification till next morning. Love messages which allow additional ZZZs

Cheers skip