If my Business Class Classic Rewards Flight is cancelled do Qantas have to put me on another Business class flight?

So I think you need to keep calling… but the J->U conversion isn’t going to magically happen by itself… while JAL has to do it, someone needs to tell them. You might ask the operator to send a message to the oneworld disruption desk to follow this up.
Eeeks, that is just woeful! Thanks for the advice and I will keep calling… not what I hoped to be doing on my first holiday in 3 years!
 
Thanks for the advice! I called Qantas at 7am AEST and managed to get through straightaway, only to get disconnected while on hold by the operator after 25mins explaining the situation. The second call went much the same way (disconnected while on hold). This has happened a number of times before and I am starting to suspect the operators are dropping the call on purpose because they don’t want to deal with the problem. Anyway, what I was told (before I got put on hold) was that the flights with the correct connection needs to be concerted from J to U by JAL before Qantas can re-ticket. Instead of calling again, I have emailed the QFF email address and got an automated message that said a response may take a few days. Will I get a response or should I persist with calling? Is there a better way to contact them?
So I am in a similar situation with 2xJ rewards Haneda to Helsinki which I had to follow up on ticketing which were eventually incorrectly cancelled by operator . Whilst they have been re-instated I have been calling for over a month (8 calls ) trying to get it ticketed. Various excuses, various proposed solutions. I put through a complaint via the form - they helpfully suggested I call 131313. I flipped a table at that. I am currently 6 hours over due for a call back re QF emailing AY to get reinstated. Next stop - Ombudsman.
 
So I am in a similar situation with 2xJ rewards Haneda to Helsinki which I had to follow up on ticketing which were eventually incorrectly cancelled by operator . Whilst they have been re-instated I have been calling for over a month (8 calls ) trying to get it ticketed. Various excuses, various proposed solutions. I put through a complaint via the form - they helpfully suggested I call 131313. I flipped a table at that. I am currently 6 hours over due for a call back re QF emailing AY to get reinstated. Next stop - Ombudsman.
If you get a call back buy a lottery ticket!

I’ve been promised call-backs by Sth Africa and Fiji… but they never come :(
 
I have been promised call back mainly by Manila—Christian, Marie and Francis. Of course it never came!
Fiji and South Africa never offer this option though, interestingly. They just want to refund my ticket if they can’t solve the problems.
 
Just to add my voice to the chorus...

Have a LIN -> AMS -> HKG -> BNE booking in early August. First two legs are with KLM in Business. Last leg in PE with Cathay.

KLM kindly changed their sector from a direct AMS -> HKG flight to a AMS -> BKK -> HKG flight which means we would miss the Cathay flight.

Speaking to Qantas has been very fruitless. First phone call, I was promised a call back in an hour's time which never came.

Second phone call, I was basically told it was up to me to find alternative classic reward availability, or opt for a full refund. ....

Third call which I just made, I was told that my query had been escalated with the "Customer Journey Department" who would be seeking an alternative flight on my behalf and I would receive an email no later than 12 hours from now.

Starting to sweat a little. The last Qantas rep ensured me that all flights have been ticketed including the replacement one from KLM.
 
Just to add my voice to the chorus...

Have a LIN -> AMS -> HKG -> BNE booking in early August. First two legs are with KLM in Business. Last leg in PE with Cathay.

KLM kindly changed their sector from a direct AMS -> HKG flight to a AMS -> BKK -> HKG flight which means we would miss the Cathay flight.
If I understand this correctly all flights up to HKG are legal. It's just that last connection point that's illegal? Is there any award availability from HKG to BNE on the date you arriving in HKG? If so, in theory it should be no problem for Qantas to fix up the itinerary by swapping the CX flight you were on to one that makes the whole thing legal. As an alternative you may also want to see if there are award flights to SYD, MEL, PER if yes, then it should be simple work for QF to open up a domestic flight to BNE. Lastly, you could see if there are award flights to KUL, SIN, TYO or other airports where QF operates have them rebook you on a flight there connecting through to a QF flight they open up for you.

I would also try and see if you can find J classic awards from HKG back to BNE, you may as well make the most out of this inconvenience!

-RooFlyer88
 
If I understand this correctly all flights up to HKG are legal. It's just that last connection point that's illegal? Is there any award availability from HKG to BNE on the date you arriving in HKG? If so, in theory it should be no problem for Qantas to fix up the itinerary by swapping the CX flight you were on to one that makes the whole thing legal. As an alternative you may also want to see if there are award flights to SYD, MEL, PER if yes, then it should be simple work for QF to open up a domestic flight to BNE. Lastly, you could see if there are award flights to KUL, SIN, TYO or other airports where QF operates have them rebook you on a flight there connecting through to a QF flight they open up for you.

I would also try and see if you can find J classic awards from HKG back to BNE, you may as well make the most out of this inconvenience!

-RooFlyer88
Yes, you understood correctly. All sectors are legal until arriving in HKG.

Flying via Sydney on the way from HKG to BNE looks like the most likely outcome. However it's very quickly become an onerous itinerary... Milan to Brisbane via six airports. Shudder.

Maybe (unlikely) I can convince them to rebook me onto Qantas metal FCO-PER-BNE. I'd take a downgrade to economy (with suitable refunds of course) for a more direct route.
 
Yes, you understood correctly. All sectors are legal until arriving in HKG.
Out of curiosity what date are you travelling? I might be able to find something!
Flying via Sydney on the way from HKG to BNE looks like the most likely outcome. However it's very quickly become an onerous itinerary... Milan to Brisbane via six airports. Shudder.

Maybe (unlikely) I can convince them to rebook me onto Qantas metal FCO-PER-BNE. I'd take a downgrade to economy (with suitable refunds of course) for a more direct route.
I don't know. Having flown KLM from YYZ to GLA (via AMS) in business class earlier this year I might be willing to "suffer" with those connections! Another option would be seeing if there was a more direct routing via LHR on BA/QF.

-RooFlyer88
 
So I called again and got someone who finally was willing to book me onto a Cathay flight from HKG to SYD with minimal layover in HKG. It took a lot of effort to convince them to book me onto economy (let alone business) on a domestic Qantas flight SYD to BNE.

I then mentioned that I'd like to do a later flight from Milan to Amsterdam to avoid having a ridiculous layover in Amsterdam of 7 hours, at which point they promptly transferred me to a survey.
 
I then mentioned that I'd like to do a later flight from Milan to Amsterdam to avoid having a ridiculous layover in Amsterdam of 7 hours, at which point they promptly transferred me to a survey.
It's not a ridiculous layover. I've done layovers that long at AMS and if you are travelling business class it's great. Head to the KLM Crown lounge, take a shower, enjoy the sleeping rooms they've got, have some Prosecco on the terrace, you'll love it!

-RooFlyer88
 
It's not a ridiculous layover.

Different folks different strokes.

I called this morning 1300 659 161, got what sounded like not Hobart.

She offered to put me on:
LIN to FCO
FCO to PER
PER to BNE

Business for the first two legs, premium economy for the last one.

Didn't think there was premium economy on domestic flights (and upon further checking there isn't), against my better judgement I said yes to the change.

As of right now I have no return booking when I log in to Qantas, I've been told it will take a little while for it to show up.

Hope I haven't been left in the lurch.

edit: the e ticket has come through. Can't say I'm displeased - the travel will be much more direct.

The final leg is in economy.. My only gripe. Will push for a commensurate points refund and will upgrade my flight to business thereafter.

Another upside is that my flights now appear to be revenue seats. The Qantas website tells me I will earn a total of 310 status credits on the journey home compared to 0 on my previous itinerary. Nice!
 
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Just noticed this thread, so I am out of step with the current conversation, but with respect to the topic of how to handle a cancelled award ticket, the approach below worked for me when I had two J award tickets issued by Singapore Air to fly Vancouver to Melbourne on Air Canada:

I submitted the following claim under Canada’s Air Passenger Protection Regulation to Air Canada;
I have been advised that Air Canada has ceased flying to Melbourne from 1st of May 2020 and as a consequence my flight on the 28th August has been cancelled. I have spoken to my booking agent (Singapore Air) three times and they continue to advise me that it is the carriers (Air Canada's) issue to resolve. I have spoken to Air Canada twice and they have advised me that the agent is responsible to resolve. I have reviewed Canadian law in an attempt to understand who is accountable and to stop the continued merry-go-round and stress. From my reading, I understand that under the "Air Passenger Protection" regulation "SOR/2019-150", that it is the carriers (Air Canada) responsibility to find me an alternative - refer 12(3)(c) and )17(1)(a). Can you please contact me to advise me how I can resolve this without further stress.
Thanks for your assistance in this matter.


This got things sorted very quickly and new J tickets via Sydney issued……. one month later, COVID and border closures and trip never realised……. but all the same this approached worked in my specific case and this may be something that works for airlines that have similar laws governing them. Note, I am not suggesting the law itself was the thing that made the difference (I don’t know), but what it did do was initiate an internal process within the airline that gave me access to a call centre that had authority to help and they did.
 
Different folks different strokes.

I called this morning 1300 659 161, got what sounded like not Hobart.

She offered to put me on:
LIN to FCO
FCO to PER
PER to BNE
Great to see you got a better routing, and completely understand the need to not have so many connections and long layovers. Not everyone is crazy like me in that regard.
edit: the e ticket has come through. Can't say I'm displeased - the travel will be much more direct.

The final leg is in economy.. My only gripe. Will push for a commensurate points refund and will upgrade my flight to business thereafter.
Would you rather have the points back or would you rather fly in business up to Brisbane? Personally I'd take the business class seat over the refund on points which I suspect would be very minor in the grand scheme of things. Sure it'll be a 737 so no lie flat seats, but you'll have a better meal, fewer neighbours and of course access to the Perth business lounge which I reckon should have fewer men in high-vis jackets! 😂
Another upside is that my flights now appear to be revenue seats. The Qantas website tells me I will earn a total of 310 status credits on the journey home compared to 0 on my previous itinerary. Nice!
I wouldn't be too sure that this flight will credit like a revenue flight. The QF website is notorious for giving misleading information on the number of status credits one could earn. Even if the flight is ticketed as a J fare, the fare could be coded as an award fare and thus ineligible for earning status credits (unless you're a points club member).

-RooFlyer88
 
I wouldn't be too sure that this flight will credit like a revenue flight.
I am a points club member, so I will earn some status credits. Won't count on it by any means.
Would you rather have the points back or would you rather fly in business up to Brisbane?
If my calcs are correct I should be credited with 34,200 points across the two pax, whereas an upgrade to business on the last leg should be a total of 21,800. Not a huge difference overall so don't really mind which way it goes.
 
The final leg is in economy.. My only gripe. Will push for a commensurate points refund and will upgrade my flight to business thereafter.

From my calculations, if it's all booked with QF codes, the best you can hope for is 100 points (126500 for LIN-FCO-PER in J, 18000 for PER-BNE in Y, total 144500, vs 144600 for LIN-BNE in J). It's about 1800 points if using the partner table.

Either way, probably not even worth the hassle. I'd keep trying to get a J seat, or possibly fly via SYD.
 
From my calculations, if it's all booked with QF codes, the best you can hope for is 100 points (126500 for LIN-FCO-PER in J, 18000 for PER-BNE in Y, total 144500, vs 144600 for LIN-BNE in J). It's about 1800 points if using the partner table.

Either way, probably not even worth the hassle. I'd keep trying to get a J seat, or possibly fly via SYD.
My initial outlay was 163,500 per. I agree that getting it upgraded to business by them is preferable because it guarantees the upgrade.

What do you mean fly via SYD?
 
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My initial outlay was 163,500 per. I agree that getting it upgraded to business by them is preferable because it guarantees the upgrade.
Oh, you mean for the original routing? Of course, yes, those points would be refunded. I thought you meant just based on not getting J for PER-BNE.

What do you mean fly via SYD?
I meant see if you can stay on QF6 all the way to SYD, there's much more likely to be seats on that leg, and then get a short connecting flight from SYD. It shouldn't cost any more points than J direct to BNE, and you will earn more SCs.

If you give me the date I can look it up on expertflyer.
 
I meant see if you can stay on QF6 all the way to SYD, there's much more likely to be seats on that leg, and then get a short connecting flight from SYD. It shouldn't cost any more points than J direct to BNE, and you will earn more SCs.
Wouldn't it make more sense to get on a different flight at PER? My understanding of QF6 is it's FCO to SYD (via PER) meaning connecting passengers for Sydney arrive at the international terminal where they would have to clear immigration, security and deal with the hassle of transferring from International Terminal 1 to Terminal 3. In addition, should OP be unable to secure a J seat for the sector PER > SYD they may not be able to access the Perth transit lounge since recent reports on AFF have been that the lounge denies access to those not booked in J and/or Platinum.

-RooFlyer88
 
Wouldn't it make more sense to get on a different flight at PER? My understanding of QF6 is it's FCO to SYD (via PER) meaning connecting passengers for Sydney arrive at the international terminal where they would have to clear immigration, security and deal with the hassle of transferring from International Terminal 1 to Terminal 3. In addition, should OP be unable to secure a J seat for the sector PER > SYD they may not be able to access the Perth transit lounge since recent reports on AFF have been that the lounge denies access to those not booked in J and/or Platinum.

-RooFlyer88

That would work too - depends what you value. QF6 will have better service being an international flight.

I meant secure the domestic J seat now, not hope for an upgrade.
 
Great to see you got a better routing, and completely understand the need to not have so many connections and long layovers. Not everyone is crazy like me in that regard.

Would you rather have the points back or would you rather fly in business up to Brisbane? Personally I'd take the business class seat over the refund on points which I suspect would be very minor in the grand scheme of things. Sure it'll be a 737 so no lie flat seats, but you'll have a better meal, fewer neighbours and of course access to the Perth business lounge which I reckon should have fewer men in high-vis jackets! 😂

I wouldn't be too sure that this flight will credit like a revenue flight. The QF website is notorious for giving misleading information on the number of status credits one could earn. Even if the flight is ticketed as a J fare, the fare could be coded as an award fare and thus ineligible for earning status credits (unless you're a points club member).

-RooFlyer88
If they are flying out of T3 or T4, then the lounge will be full of hi-vis jackets...
 

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