Iberia Airlines - Refund Approved But Cant Pay

[aggitated]

I just checked my US Wise account and it has a Swift number

Yes which is why they say they can't pay this way. The Eu has a local bank which they can pay into and they said they have started the payment process. I am still waiting. It's now been a week since they have been provided account details they will accept.

 

[dajop]

Yes which is why they say they can't pay this way.

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

 

[Mattg]

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

I don’t think Iberia has any intention of ever paying. That’s the issue.

 

[dajop]

I don’t think Iberia has any intention of ever paying. That’s the issue.

Sounds very much like it. Seems to be very common with Iberia. Shame they can't follow the lead of their sister Spanish IAG subsidiary, Vueling, which seems much better with prompt payment (or was for us anyway in both essential items and EU261 claims).

 

[aggitated]

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

What is ACH? Btw. Money still not received.

 

[VPS]

What is ACH? Btw. Money still not received.

Automatic clearing house

 

[justinbrett]

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

As I posted above, AS would only deposit funds to a US debit card, using the card number (similar to how our AusPost banking works).

Anyone else gets a virtual prepaid visa card.

 

[dajop]

As I posted above, AS would only deposit funds to a US debit card, using the card number (similar to how our AusPost banking works).

Anyone else gets a virtual prepaid visa card.

But neither I or the OP were taking about AS. My reference to "they" was not to AS. It was to IB, which is the topic of this thread. AS and IB almost certainly have different processes - just because AS only choose to refund to a debit card doesn't mean refunding to a bank account is impossible.

Specifically, OP said "They will only pay in US dollar. Ok, no problem. I provide details of an account within my Wise/Revolute with a US account jar. Not good enough. Must be an actual US bank account. They cannot refund to an Swift account". I was just pointing out the providing the Swift number made them assume it was a Swift transfer. The Wise account is a US bank account, and ACH routing number (like our BSB) + account number would have probably been OK for paying to a US bank account.

 

[dajop]

What is ACH? Btw. Money still not received.

Abbreviation already spelled out by @VPS. It functions like our BSB. My wise account has three types of identification, an Account number, a Routing Number (for Wire and ACH) and Swift/BIC number. The ACH number = Routing Number. The account also shows Routing number is "Only used for domestic transfers" and Swift/BIC "Only used for international Swift transfers". You only need either the Routing/ACH number or the Swift number depending on the source of the funds.

Not that different to Australia, for example NAB has a Swift Code of NATAAU3302S (for NSW/ACT), if transferring from overseas you would use this and account number. If a domestic transfer, obviously you wouldn't and in fact couldn't use the SWIFT code, you'd just use the BSB number.

 

[justinbrett]

But neither I or the OP were taking about AS. My reference to "they" was not to AS. It was to IB, which is the topic of this thread. AS and IB almost certainly have different processes - just because AS only choose to refund to a debit card doesn't mean refunding to a bank account is impossible.

Specifically, OP said "They will only pay in US dollar. Ok, no problem. I provide details of an account within my Wise/Revolute with a US account jar. Not good enough. Must be an actual US bank account. They cannot refund to an Swift account". I was just pointing out the providing the Swift number made them assume it was a Swift transfer. The Wise account is a US bank account, and ACH routing number (like our BSB) + account number would have probably been OK for paying to a US bank account.

And I was just pointing out that just because they pay to US bank accounts doesn’t mean you can pay to wise.

In my case with AS it wasn’t a refund, I was on a QF ticket, it was reimbursement for hotels due to misconnection. So it was a proactive transfer of funds rather than refunding an existing transaction- which is why I felt it was relevant to the discussion.