Iberia Airlines - Refund Approved But Cant Pay

[aggitated]

I just checked my US Wise account and it has a Swift number

Yes which is why they say they can't pay this way. The Eu has a local bank which they can pay into and they said they have started the payment process. I am still waiting. It's now been a week since they have been provided account details they will accept.

 

[dajop]

Yes which is why they say they can't pay this way.

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

 

[Mattg]

But if they take US domestic bank transfers as they originally advised, they can pay without Swift code - it is superfluous/unnecessary information (not needed for US-US transfer) that caused them to say no. If you'd gone back to them with just the ACH and account number they probably could have paid it out. But in any event, didn't matter, as EU IBAN is also fine (as long as you didn't give them the Swift code associated with that account ). It's confusing !

I don’t think Iberia has any intention of ever paying. That’s the issue.

 

[dajop]

I don’t think Iberia has any intention of ever paying. That’s the issue.

Sounds very much like it. Seems to be very common with Iberia. Shame they can't follow the lead of their sister Spanish IAG subsidiary, Vueling, which seems much better with prompt payment (or was for us anyway in both essential items and EU261 claims).