I want my seat back:(

[aspro2]

Back in May I secured an upgrade for MEL-LAX on 18 Sep. I was assigned my requested seat, 17A. Checked that it was in the system a few weeks later and yes, all fine. Printed out a record of it.

Just looked at the itinerary again on united.com and I discover the seat assignment has been changed to 07A. Yuk horrible no!! Of course, discovered this at 1731, so UA res has closed for today.

What's the best approach in this situation?

 

[rosesplus]

UA appears not to be flying to MEL anymore so they have subsituted a DJ flight MEL-SYD which I think caused you to lose your seat. The good news is that 17A is still available SYD-LAX but even better is 15A. Why not ring the US number?

 

[RTWFF]

the seat assignment has been changed to 07A. Yuk horrible no!! Of course, discovered this at 1731, so UA res has closed for today

Be grateful it's not 6A - that's really horrible, as is 6H. Why the urgency - the flight isn't for another 6 weeks. Can't it wait until you can deal with the Australian Call Centre rather than the American one or, worse, the Indian one which is what you'll get if you call the US but aren't a 1K?

 

[aspro2]

Urgency wasn't the issue -- just the desire to resolve it satisfactorily when res reopens... I'll be mightily unimpressed if all that's available is the lower deck!

To rosesplus: thanks for comments but UA is still flying their own equipment MEL-SYD. (The DJ codeshare is an earlier flight to SYD.)

 

[clifford]

Hi Aspro,

I guess you've checked the seat map.

It's wide open on the u/d. Pick whichever seat you like.

 

[ozstamps]

UA appears not to be flying to MEL anymore so they have subsituted a DJ flight MEL-SYD which I think caused you to lose your seat.

Huh?

UA 840 (747) flies SYD-MEL.

United Airlines 840 Sep 2911:15 am MEL10:12 am LAXPlane
changeUnited Airlines 844 Sep 291:00 pm LAX2:17 pm SFONon-stop