Hi Folks
I've held status with Le Club Accor for a number of years. But now I'm done with Accor and I've taken my business elsewhere.
I've had an ongoing saga for the last 2-3 years where I get continually hassled by Accor to sign up to their Accor Advantage Plus program. I get a phone call a few weeks after each time I check out of an accor hotel (the call starts with..."I hope you enjoyed your recent stay at [xyz Accor Hotel]" and then regular additional calls as a 'valued guest'.
I estimate I have had well over 50 calls in the last two years, thanking me for my custom and selling me Accor Plus (or some other Accor product). Each time I decline and firmly advise that I want my details removed from all of their systems and do not wish to receive these calls any longer. Each time I am advised that this has happened, but the calls continue. I've tried advising on check in I don't want my contact details shared, but the calls continue.
I can't block the calls become they all come from many different numbers - both in Aus and overseas.
In some ways it is a first world problem, but it is infuriating and shows no sign of letting up. I've now moved my business away from Accor around 4 months ago, but the calls haven't stopped.
I want to submit a formal complaint but can't find any option to do this other than just to send a generic form email to their global head office in Paris.
Can anybody point me to a better option to complain - that is likely to actually be heard? I want Accor to understand that the way in which they approach their marketing has cost them a significant number of room nights from me and has seriously damaged my opinion of their brand. If it wasn't for these calls I would still be staying at Accor hotels as I do actually like their product, but enough is enough.
Thanks in advance
I've held status with Le Club Accor for a number of years. But now I'm done with Accor and I've taken my business elsewhere.
I've had an ongoing saga for the last 2-3 years where I get continually hassled by Accor to sign up to their Accor Advantage Plus program. I get a phone call a few weeks after each time I check out of an accor hotel (the call starts with..."I hope you enjoyed your recent stay at [xyz Accor Hotel]" and then regular additional calls as a 'valued guest'.
I estimate I have had well over 50 calls in the last two years, thanking me for my custom and selling me Accor Plus (or some other Accor product). Each time I decline and firmly advise that I want my details removed from all of their systems and do not wish to receive these calls any longer. Each time I am advised that this has happened, but the calls continue. I've tried advising on check in I don't want my contact details shared, but the calls continue.
I can't block the calls become they all come from many different numbers - both in Aus and overseas.
In some ways it is a first world problem, but it is infuriating and shows no sign of letting up. I've now moved my business away from Accor around 4 months ago, but the calls haven't stopped.
I want to submit a formal complaint but can't find any option to do this other than just to send a generic form email to their global head office in Paris.
Can anybody point me to a better option to complain - that is likely to actually be heard? I want Accor to understand that the way in which they approach their marketing has cost them a significant number of room nights from me and has seriously damaged my opinion of their brand. If it wasn't for these calls I would still be staying at Accor hotels as I do actually like their product, but enough is enough.
Thanks in advance
