How to find your LATAM PNR for seat selection on QF codeshare?

[QF4L]

Hello! I am flying MEL-AKL-SCN, booked through QF with the AKL-SCN leg a QF flight number/LATAM metal. QF advises going to LATAM to do seat selection for that leg, but the LATAM website does not accept the QF PNR and asks for a LATAM order number or a letters-only PNR.

I can't see this info in the emailed itinerary or Manage Booking on the QF site. How can I get these details (ideally without having to wait on hold on the phone to Qantas)?

Thanks!

 

[defurax]

Either LA or QF can give you the LA PNR. Maybe LA have better customer service than QF and worth a call to them first. LA will search your booking reference by name and date of travel.

 

[QF4L]

Either LA or QF can give you the LA PNR. Maybe LA have better customer service than QF and worth a call to them first. LA will search your booking reference by name and date of travel.

Thank you. I found the LATAM number and it was answered quickly - 1800 126 038. Not the best service, but better than waiting on hold for hours to Qantas!

 

[QF4L]

Just to let people know how this turned out, for those that are trying to do this:

• I called LATAM, they weren't able to give me a code that worked to self-serve - their online systems are cooked.
• The LATAM staff member booked me on seats, and I got an email confirmation of that.
• I checked in with Qantas, the seats on the boarding pass were different, and worse - my partner and I were separated
• At the check-in counter, I asked if we could check the seats before printing the boarding pass, and the Qantas staff member was able to change our seats to something much more ideal.
• Problem solved at the last minute, although not without jumping through a few hoops!

 

[anchew]

Resurrecting this old thread to share a solution that I was able to find. Which is to use the Malaysian Airlines website. If you find your booking using your QF PNR, it will also show the LA PNR at the top of the page.

Hope this helps.

 

[madrooster]

Resurrecting this old thread to share a solution that I was able to find. Which is to use the Malaysian Airlines website. If you find your booking using your QF PNR, it will also show the LA PNR at the top of the page.

Hope this helps.

This holds true if your itinerary contains QF codeshares operated by LA flights within South America only as those codeshares are freesale codeshares and take from live LA inventory.

However, if it is the QF codeshare operated by LA on the transpacific, ie. QF3877/QF3876, these are blockspace codeshares and there is no LA record locator until 48-72h before departure depending on the carrier agreement.

The reason for this is because with blockspace codeshares, the codesharing carrier (QF in this case) has full management of the inventory for their set seat allocation until the flight goes to airport control. At this time, QF then sends the pax list to LA and that's when LA PNRs are created and therefore a LA record locator exists.

A word of warning if you have something like the following itinerary:

MEL QF SYD - QF prime flight
SYD QF*LA (QF3877) SCL -- a QF blockspace codeshare operated by LA
SCL QF*LA GRU -- a QF freesale codeshare operated by LA
GRU LA SCL - LA prime flight
SCL QF SYD - QF prime flight
SYD QF MEL - QF prime flight

In the above scenario, there will be a minimum of 5 record locators! If you booked via an agent that doesn't use Amadeus, there'll be 6 record locators.

1. QF's record locator that holds all 6 flights
2. LA's blockspace codeshare operating carrier record locator for the QF3877/LA800 SYD-SCL flight -- created 48-72h before departure
3. QF's freesale codeshare record locator in Sabre (that's the system LA uses) for the SCL-GRU codeshare
4. LA's freesale codeshare operating carrier record locator in Sabre for the SCL-GRU codeshare
5. LA's prime flight record locator for GRU-SCL
6. Agent record locator (if you booked via an agent that does not use Amadeus)

 

[eminere]

The reason for this is because with blockspace codeshares, the codesharing carrier (QF in this case) has full management of the inventory for their set seat allocation until the flight goes to airport control. At this time, QF then sends the pax list to LA and that's when LA PNRs are created and therefore a LA record locator exists.

Would you know if this is the same setup for QF codeshares on SB flights between Australia and NOU?

 

[madrooster]

Would you know if this is the same setup for QF codeshares on SB flights between Australia and NOU?

Correct - it is the same setup for QF/SB both on the SB metal and QF metal.

 

[eminere]

Correct - it is the same setup for QF/SB both on the SB metal and QF metal.

This is fascinating, how then does one find the operating carrier's PNR once it's been created? Should the marketing carrier's existing PNR then work on the operating carrier's systems?

 

[madrooster]

This is fascinating, how then does one find the operating carrier's PNR once it's been created? Should the marketing carrier's existing PNR then work on the operating carrier's systems?

SB has to find you by ticket number. It's an infuriating process. Even QF would have no idea what the SB operating carrier PNR is.

 

[funnybrus]

How does this work for classic awards? If I've got a Latam flight number, would Latam be able to select a seat if I called them? My QF PNR is not recognised by the Latam website.

Edit:

I was able to select via the RJ website and that seat is now showing on the Qantas website.

 

[FlyingKangaroo]

A word of warning if you have something like the following itinerary:

MEL QF SYD - QF prime flight
SYD QF*LA (QF3877) SCL -- a QF blockspace codeshare operated by LA
SCL QF*LA GRU -- a QF freesale codeshare operated by LA
GRU LA SCL - LA prime flight
SCL QF SYD - QF prime flight
SYD QF MEL - QF prime flight

In the above scenario, there will be a minimum of 5 record locators! If you booked via an agent that doesn't use Amadeus, there'll be 6 record locators.

1. QF's record locator that holds all 6 flights
2. LA's blockspace codeshare operating carrier record locator for the QF3877/LA800 SYD-SCL flight -- created 48-72h before departure
3. QF's freesale codeshare record locator in Sabre (that's the system LA uses) for the SCL-GRU codeshare
4. LA's freesale codeshare operating carrier record locator in Sabre for the SCL-GRU codeshare
5. LA's prime flight record locator for GRU-SCL
6. Agent record locator (if you booked via an agent that does not use Amadeus)

Curiously, I have an upcoming flight that falls into #3, but when I visit Malaysia's website and input the Qantas booking reference, it's only showing that reference number, and not a PNR code specific to LATAM.

 

[AustraliaPoochie]

Have to phone the LA phone number.
Did that years ago, couldnt seat select, so phoned them.
At that time they were in OW, I had made a LA booking via the LA website.
Had told them I was a QFF member.
The CSA pit me in a window seat, as I had wanted that but couldnt do it on the LA website.
Not hard.
His English was quite good, he had a Spanish sort of accent.

 

[SydneySwan]

How does this work for classic awards? If I've got a Latam flight number, would Latam be able to select a seat if I called them? My QF PNR is not recognised by the Latam website.

Edit:

I was able to select via the RJ website and that seat is now showing on the Qantas website.

I just booked a classic reward on a Latam flight SCL - EZE. I tried seat assignment on RJ but it failed so tried on MH and it worked even though it said it failed. I can see the seat assignment on Qantas. I am yet to find anywhere that shows Latam PNR.

 

[Marleyh]

Can anyone help me? We have booked Latam marketed flights from Mel - SCL (Chile) via Sydney but both flights are operated by Qantas. Melbourne-Sydney is showing on my qantas bookings with no issues and I have been able to select seats but there is no sign of Syd-SCL. I rang Qantas, they told me its Latam issue and to call them as they have no confirmation code. I rang Latam, they told me it's Qantas issue and that Qantas need to send a conformation code to them 48 hrs before the flight departure. Does this sound correct? I was going to cancel our flights but sounds like we have to wait 48 hrs before departure to somehow see the Syd-SCL flight on our Qantas bookings and we can then select seats. Seems so strange to me and each airline is telling me they can't do anything. I am worried Qantas will tell us there's no booking/seats available for us when we get to the airport. Many thanks if anyone can ease my stress

 

[SYD]

Can anyone help me? We have booked Latam marketed flights from Mel - SCL (Chile) via Sydney but both flights are operated by Qantas. Melbourne-Sydney is showing on my qantas bookings with no issues and I have been able to select seats but there is no sign of Syd-SCL. I rang Qantas, they told me its Latam issue and to call them as they have no confirmation code. I rang Latam, they told me it's Qantas issue and that Qantas need to send a conformation code to them 48 hrs before the flight departure. Does this sound correct? I was going to cancel our flights but sounds like we have to wait 48 hrs before departure to somehow see the Syd-SCL flight on our Qantas bookings and we can then select seats. Seems so strange to me and each airline is telling me they can't do anything. I am worried Qantas will tell us there's no booking/seats available for us when we get to the airport. Many thanks if anyone can ease my stress

You can’t see the flight at all or cant do seat selection on SYD-SCL?

If the later, LA and QF have blocks of seats made available to only their PAX. So you can see some weird stuff - like entire rows missing - even though those seats may not be allocated. It has the affect of skewing what you can see and select if the QF or the LA allocation is filling up based on your status. eg I have SYD-SCL J booked early next year both on QF flights booked using QFF miles. I only get “Window/Aisle” selection on one flight, even as a QF WP because there aren’t 2 additional spare seats to move into…

 

[Marleyh]

I can’t see our flights at all. I called LATAM and they told me to call Qantas. I called Qantas and they told me LATAM need to provide a booking code as the booking was made through the LATAM website. I called LATAM back and they told me 48 hours before departure, Qantas will provide a confirmation code. It all seems weird to me and not right

 

[SYD]

I can’t see our flights at all. I called LATAM and they told me to call Qantas. I called Qantas and they told me LATAM need to provide a booking code as the booking was made through the LATAM website. I called LATAM back and they told me 48 hours before departure, Qantas will provide a confirmation code. It all seems weird to me and not right

Can you see the booking in latam.com? You may need a seperate booking ref. Is the MEL-SYD flight a codeshare or just QF flight number?

 

[Marleyh]

Can you see the booking in latam.com? You may need a seperate booking ref. Is the MEL-SYD flight a codeshare or just QF flight number?

They are both codeshare flights. The MEL-SYD flight is showing up in my Qantas bookings just not SYD-SCL. LATAM have sent me confirmation of both flights though. They said they won’t get the booking ref for SYD-SCL from Qantas until 48 hours before departure but that seems strange to me that we would have to wait that close to departure to select seats and have the booking show up on my Qantas trips

 

[SYD]

Does the PNR you have open in either/or

rj.com (“manage booking”) or

malaysiaairlines.com (“My Booking”)?

Also, if you have a free EF login, check the seating situation for both QF and LA code. As mentioned earlier, each airline has their allocation. It’s possible that 48 hrs is when that demarcation ends and all free seats are fare game?