How long do QF refunds take?

[KLMCM]

We treated ourselves to a business class flight Per-Syd in early Sept and it looks like the border will not be open by then and I am looking at options just in case. We got our flights as part of a deal and I doubt we will get that again so if we transfer flight to another business one it will cost a fortune to pay difference. So I am thinking of getting an actual refund (I understand this is an option for business class rather than just the flexibility on other classes) but I am curious as to how long QF take to actually refund in these circumstance. Any ideas?

 

[oz_mark]

Qantas are quoting 8 weeks at the moment.

Also, worth noting, that some Business deals exclude refunds (except of course if Qantas cancel), so check that out too.

 

[KLMCM]

I see that on Manage My Booking there is an option to "cancel/voucher" - I am worried that if I activate this it will just automatically go to a credit note. Is this right? I really hope I won't have to sit on phone for hours to make sure I do get an actual refund?

 

[cmon0005]

You have to call them to refund back to original form of payment, if you do it via Manage my booking it'll just goto a credit.

I recently requested a refund from QF and it took about 6 weeks to arrive, but I just had Amex put the charge on hold until QF issued the refund so I was out of pocket in the meantime.

 

[RichardMEL]

September it still two months away. Far too soon to call it on the borders or the situation in SYD. Things could, hopefully, be under control by August 1 (you'd hope!) so yeah I wouldn't call it off just yet.

But yes if YOU cancel you only get a voucher option. If QF cancel you can call and request the refund. That is very clear. So sit tight on it no matter what and see what happens. I expect you'll enjoy your flights. Hopefully!

 

[KLMCM]

September it still two months away. Far too soon to call it on the borders or the situation in SYD. Things could, hopefully, be under control by August 1 (you'd hope!) so yeah I wouldn't call it off just yet.

But yes if YOU cancel you only get a voucher option. If QF cancel you can call and request the refund. That is very clear. So sit tight on it no matter what and see what happens. I expect you'll enjoy your flights. Hopefully!

But business class rules indicate you can get either a refund or credit note if you cancel, nothing to do with covid rules...