How long a wait for delivery?

[teammongo]

I ordered through a vendor promoted on AFF, using the AFF code.
Order was complete and processed on Feb 25.
After 2 weeks of no joy, I emailed - no response.
Called the number listed on the site, got voice mail.
Got a call back, saying outgoings had be halted due to heat, and were going out Mar 12.
Mar 15 - Still no joy, SMS pleading my case, and get a reply saying "have requested tracking number again".
Mar 18 - call, again voice mail.

This sounds suspect to me, as he can't provide a tracking number (which I would have thought would be mandatory in any commercial internet based business.)

How long should I wait till cancel the payment?
This is getting ridiculous!

TM

 

[redbigot]

I ordered through a vendor promoted on AFF, using the AFF code.
Order was complete and processed on Feb 25.
After 2 weeks of no joy, I emailed - no response.
Called the number listed on the site, got voice mail.
Got a call back, saying outgoings had be halted due to heat, and were going out Mar 12.
Mar 15 - Still no joy, SMS pleading my case, and get a reply saying "have requested tracking number again".
Mar 18 - call, again voice mail.

This sounds suspect to me, as he can't provide a tracking number (which I would have thought would be mandatory in any commercial internet based business.)

How long should I wait till cancel the payment?
This is getting ridiculous!

TM

Sounds like Smashvino.

They use Fastway by default for shipping, so should have a tracking number.

Tom usually replies quite quickly to emails, unless he is O/S, it's pretty much a one man operation I think.
[email protected]

 

[redbigot]

I think I've made my last order with Smashvino, ordered 10 April, 17 April notification that "Order is Complete", which usually indicates packed and shipped, but no tracking info and no response to emails and no arrival of the goods after 20 days.

Life's too short to deal with disorganised merchants without any after sales service.

 

[teammongo]

welcome to the club...

For me delivery was 4 weeks after "order complete"..

 

[redbigot]

Tom replied to my second email and told me Fastway had damaged the first shipment, I had requested shipping via Aus Post.
The replacement has shipped via Aus Post and tracking details were supplied.

All future shipments for all orders for everyone will be via Aus Post.

Incidentally, Fastway has a new notification and tracking system in place (at least in ACT), with Uber-style map tracking where your courier is on the way to you. A big improvement, but much needed and still doesn't make up for incompetent franchisees and drivers in some areas.

 

[teammongo]

Mate this sounds familiar..

 

[Rug]

Mate this sounds familiar..

I have had issues with Fastway running across my garden with deliveries; throwing foam boxes of wine on the front porch all of which has been reported and a 3 week delay from Melbourne depot for a dropped box to be reported. Aus post generally have been good only 3 dropped boxes and all at the depot. Cheers Rug

 

[tielec]

I will add that Smashvino are crossed off my list forever too; a shambolic, chaotic experience, that I wouldn't believe if it didn't happen to me.

It's a pity as I know many forum members have had good service from Tom but it's not worth saving a few dollars to then spend hours trying to deal with the merchant.

 

[Steady]

I have made 4 purchases from Smashvoino - been very happy with the price each time. The first 3 were delivered in a normal timely manner for my location (10 days / 11 days / 7 days) - the last was ordered on the 19/3 and delivered 15/4 so 27 days, well over the normal I have experienced in the past. My issue would mostly be poor communication, and being told something and it not eventuating. I was not in a hurry for the wine, but I don't like the idea it was sitting out in the sun somewhere for an extra 2-3 weeks that it didn't need to be. I will try again as 3 out of 4 experiences have been ok - but if I have another bad one, I too will be out....

 

[teammongo]

Good luck Steady..

You know the saying - once bitten, twice shy..

The main issue I had was the atrocious communication.
Not informing of delays from his decisions.
Not answering emails.
Not answering mobile.
Not answering SMSs.
Promises not kept.
Timelines not adhered to.
Hardly impressive.

It was obvious he did not have stock, and was on selling. That's fine, if expectations are met. I think most people would agree 28 days after taking the money before delivery is very poor.

It looks like he looks after his mates, but if you are not on the list, you are on the bottom of the pile.

Just my 2c.

 

[adelee]

Just came across this thread. I, too, was badly burned by Smash Vino last year, with numerous false promises of deliveries that never eventuated and evasive communications with Tom. Quite a few angry Google reviews and from wine producers suggesting they were not paid for stock. FYI, looks like the retailer is now out of business, with the website deactivated and all social media / Linkedin accounts wiped.

 

[redbigot]

I've had two wine orders recently go missing, one case at Aus Post 2 cases via Couriers please.

It seems drivers/staff at couriers are using the current chaos to improve their drinking supplies. Well, that's what my inner cynic says.

 

[Austman]

An email just now from Vinomofo:

Unfortunately our delivery partner, Australia Post, has also experienced significant increases in demand across their network and is therefore experiencing some delays and service interruptions in certain areas. This means that deliveries to some areas have been delayed and that their usual scanning process has been suspended, making tracking orders more confusing and difficult than usual.

I've had similar advice from Qantas Wine.

AP's scanning is not always being done...

 

[mouseman99]

I've had two wine orders recently go missing, one case at Aus Post 2 cases via Couriers please.

It seems drivers/staff at couriers are using the current chaos to improve their drinking supplies. Well, that's what my inner cynic says.

Same. Mine has gone missing through endeavour. Text last week to say it was coming that day and it's been stuck on that ever since. I think it'll have to be reordered. Not sure how that will affect the increased cash back offer at that time.

 

[baiden]

I've had two wine orders recently go missing, one case at Aus Post 2 cases via Couriers please.

It seems drivers/staff at couriers are using the current chaos to improve their drinking supplies. Well, that's what my inner cynic says.

Got to say that same thought had crossed my mind.....

 

[concussed]

I have ordered 2 cases 1 day apart from different wineries. One arrived in the usual 2-3 business days the other has been scanned as on its way over 2 weeks ago with no further update or insight. The winery has confirmed that it has been sent. I am not sure of the process but surely scanning isn’t that hard.

 

[poochio]

All these delayed deliveries just seem to be the standard Langtons delivery times even before COVID-19. 2 weeks is pretty standard in my experience

 

[redbigot]

I've had two wine orders recently go missing, one case at Aus Post 2 cases via Couriers please.

It seems drivers/staff at couriers are using the current chaos to improve their drinking supplies. Well, that's what my inner cynic says.

Apologies to Couriers Please, after enquiries failed to locate this order, it arrived unexpectedly today, they are just slack in scanning progress points.

Still no sign of my Seppelt SRSS 2008 though, via Aus Post and no response from DM re replacement/refund.

 

[Rug]

I have ordered 2 cases 1 day apart from different wineries. One arrived in the usual 2-3 business days the other has been scanned as on its way over 2 weeks ago with no further update or insight. The winery has confirmed that it has been sent. I am not sure of the process but surely scanning isn’t that hard.

At the moment it is for all deliveries. AP say it is not necessary to scan everytime it is moved; only major hubs; contrary to my 30 years logistics experience. If you speak to them and lodge an enquiry it seems to move things along. Catch and Endeavour are hit and miss at the moment; things just arrive. Sendle is more reliable. Agree avoid Fastway.