How does qantas expect one to stay loyal with a consistently poor product

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AL1CE

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Enough is enough! As much as I would love to continue to be loyal to our national carrier and support Australian jobs and industry, I would be an absolute fool to do so.

After flying QANTAS SYD to BKK 1A, J, I was shocked and angry that once again, a QANTAS business flight, was basically Premium Economy. In fact, I have had better food in a back ally in New Delhi than this! (most meals were not eaten, and many complained) Once again, my chair broke, t.v went off line, and nothing I wanted on the Menu was available, for both dinner and 'breakfast'. Apparently, "I should have been smarter, and ordered online, before my fight" Well excuse me for being so naive, AGAIN, and assuming that when charging $2200 one way, I would naturally assume what you promise on your website would be TRUE and delivered!

False advertising comes to mind more and more with QANTAS these days.

I can't fit in all the times their product has been shocking in this post. The amount of times my chair, T.V, headphones ( J class, national/international) has broken alone would fill the site. The unbelievable amount of times they 'run' out of their prized 'award winning wine and champagne list' and meals from their menu, the constant 'sudden' aircraft changes from the 'New fitted out business class suites' to planes so old my great grandmother probably flew on them and you wouldn't book a seat on one if you knew!

Not being allowed an alcoholic beverage before take off, was a new one though!! These are just a few issues that I've had with QANTAS in the last 18 months and I'm a PW.
If it weren't for that PW status, I wouldn't even think twice about switching! However, now, I do not think THAT will even keep my loyalty anymore.

After constantly, having one bad experience after another, I decided I was going to give up those important "STATUS CREDITS" and fly Emirates back to SYD.

FOR THE SAME PRICE! You are almost comparing First class to Economy between the 2 flights. There is simply no comparison!! I have flown First class and Business on many carriers on many routes around the world and QANTAS is still to date, the worst!

So as obnoxious, and brattish I may sound to some. One has to ask one's self, QANTAS and other FF members, who in their right mind would choose to fly QANTAS and pay for a product that is constantly not delivered, when you can fly in absolute luxury with Emirates, surrounded by wooden veneer, beautifully upholstered seats, with abundant French champagne (even a glass of Dom Perignon, was graciously given), as many meals as you like, not ever once having to ask for a thing and never told "sorry we've run out of that"?????????

O.k rant over, apologies everyone. Just frustrated, and angry that I'm put in a position where I have to choose between loyalty to our National Carrier or common sense, value for money, and principle.
 
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Re: How does qantas expect one to stay loyal with a cosistanly poor product

Firstly I would be wearing a flame suit before posting rants like that, there are lots of Qantas fan-boys/girls/peeps here ;)

Secondly I thought SYD-BKK is serviced by A330s which have sloping business seats - not those reclining chairs that grandma use to sit on on the front porch.

Thirdly, sure it is helpful to Australian jobs flying the national carrier, but sadly, that shouldn't be a good reason. I mean if it is a strong enough reason, then we should all be buying Australian built cars which we don't. That's just the way demand is now and now the motor industry is coming to an end. The last Australian built car our family ever bought was a 1988 Holden Commodore VN - that's 27 years ago!

But fourthly, and most importantly, if you are paying outright cash - choose the best airline for the route. You have flown lots of business/first class in a variety of airlines worldwide, so who needs loyalty? I've been pushing this argument a lot lately :D
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Nice to have a rant, but let's not let the facts get in the way of a good story.

The oldest International 333 is 11.5 years old. Hardly a plane your grand parents flew on years ago let alone your great grand parents.

Whilst the skybed product may be showing its age, no PE product I know has a bed as the offering.

If there were issues with the IFE, you should be able to get some form of recompense off QF.

Your gripe with the service does seem to be valid, however the exaggerations with the complete picture won't get you far if you do choose to follow the quality of service up with QF.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

After constantly, having one bad experience after another, I decided I was going to give up those important "STATUS CREDITS" and fly Emirates back to SYD.

Why not have your cake and eat it (or should that be Dom and drink it?) too? On a route like SYD-BKK simply book the QF codeshare on flight operated by Emirates. You will get Emirates service and product with Qantas status credits and points. No need to give up the status credits.

As for your complaints, perhaps a bit more objective. I haven't flown QF intl for > 2 years now, but I know my partner re-introduced himself to QFi business class after 12 month break, the most disappointing aspect he said was the catering (quality OK, quantity sorely disappointing). Judging by the pictures I saw, QF certainly is making it's public health contribution in helping prevent/manage obesity. :)
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Enough is enough! As much as I would love to continue to be loyal to our national carrier and support Australian jobs and industry, I would be an absolute fool to do so.

After flying QANTAS SYD to BKK 1A, J, I was shocked and angry that once again, a QANTAS business flight, was basically Premium Economy. In fact, I have had better food in a back ally in New Delhi than this! (most meals were not eaten, and many complained) Once again, my chair broke, t.v went off line, and nothing I wanted on the Menu was available, for both dinner and 'breakfast'. Apparently, "I should have been smarter, and ordered online, before my fight" Well excuse me for being so naive, AGAIN, and assuming that when charging $2200 one way, I would naturally assume what you promise on your website would be TRUE and delivered!

False advertising comes to mind more and more with QANTAS these days.

I can't fit in all the times their product has been shocking in this post. The amount of times my chair, T.V, headphones ( J class, national/international) has broken alone would fill the site. The unbelievable amount of times they 'run' out of their prized 'award winning wine and champagne list' and meals from their menu, the constant 'sudden' aircraft changes from the 'New fitted out business class suites' to planes so old my great grandmother probably flew on them and you wouldn't book a seat on one if you knew!

Not being allowed an alcoholic beverage before take off, was a new one though!! These are just a few issues that I've had with QANTAS in the last 18 months and I'm a PW.
If it weren't for that PW status, I wouldn't even think twice about switching! However, now, I do not think THAT will even keep my loyalty anymore.

After constantly, having one bad experience after another, I decided I was going to give up those important "STATUS CREDITS" and fly Emirates back to SYD.

FOR THE SAME PRICE! You are almost comparing First class to Economy between the 2 flights. There is simply no comparison!! I have flown First class and Business on many carriers on many routes around the world and QANTAS is still to date, the worst!

So as obnoxious, and brattish I may sound to some. One has to ask one's self, QANTAS and other FF members, who in their right mind would choose to fly QANTAS and pay for a product that is constantly not delivered, when you can fly in absolute luxury with Emirates, surrounded by wooden veneer, beautifully upholstered seats, with abundant French champagne (even a glass of Dom Perignon, was graciously given), as many meals as you like, not ever once having to ask for a thing and never told "sorry we've run out of that"?????????

O.k rant over, apologies everyone. Just frustrated, and angry that I'm put in a position where I have to choose between loyalty to our National Carrier or common sense, value for money, and principle.

So I'm getting a vibe that maybe you're not happy then?
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Probably the worse planes are currently used for BKK and HNL. I completely understand your rant as I've experienced it myself and decided not to fly those routes on QF metal again until they will be serviced by the refurbished A330s.
Regarding the service, as usual with QF it's hit and miss, can be excellent one day and terrible the next day.
Flying to BKK with EK is good option. Another option is buying LM miles and fly TG F from SYD, that's what I did and will keep doing as long as TG offer F to AUS, best value IMO.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Nice to have a rant, but let's not let the facts get in the way of a good story.

The oldest International 333 is 11.5 years old. Hardly a plane your grand parents flew on years ago let alone your great grand parents.

Whilst the skybed product may be showing its age, no PE product I know has a bed as the offering.

If there were issues with the IFE, you should be able to get some form of recompense off QF.

Your gripe with the service does seem to be valid, however the exaggerations with the complete picture won't get you far if you do choose to follow the quality of service up with QF.


I just adore talking to people as literal as you, it's always so much fun. You've been on this site since 2009, surely by now you would know when sarcasm, simile's and analogy's are being used??

When, I was comparing my J cabin to PE, it was a simile to explain my view that QANTAS J class was comparable to paying a ridiculous amount of money to upgrade from economy to PE for not much more comfort or value.

In regards to the A330-300 being only "11.5 years old", thank you for that information. It makes my poor analogy of "planes so old, my great grandmother probably flew on them" even more poignant. If that plane was only "11.5" yrs old, it must have had a very hard life, and feel sorry for the old girl.

Speaking of facts, for the record my grandmother has flown on an A330, but lets not let that get in the way of your rebuttal.

Have you ever been successful with a complaint with QANTAS, after the fact??

I have already being down the road of complaint with QANTAS. The IFE is the least of my issues, I have my laptop, so not at the top of the list and not something I would ever make a complaint about. This was the 4th time my chair has not worked properly or broken on a flight (I weigh 50 kgs). The worst was from Narita - SYD, where the seat was stuck half way into recline, I had to move 4 isles away from my partner. It stayed like that for the duration of the flight. The best I got was an apology and promise that they are working on it. So without becoming a screaming banshee and fighting with them. I doubt I will see any recompense.

However, I realise 11:30 pm may not be a good time to vent.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Firstly I would be wearing a flame suit before posting rants like that, there are lots of Qantas fan-boys/girls/peeps here ;)

Secondly I thought SYD-BKK is serviced by A330s which have sloping business seats - not those reclining chairs that grandma use to sit on on the front porch.

Thirdly, sure it is helpful to Australian jobs flying the national carrier, but sadly, that shouldn't be a good reason. I mean if it is a strong enough reason, then we should all be buying Australian built cars which we don't. That's just the way demand is now and now the motor industry is coming to an end. The last Australian built car our family ever bought was a 1988 Holden Commodore VN - that's 27 years ago!

But fourthly, and most importantly, if you are paying outright cash - choose the best airline for the route. You have flown lots of business/first class in a variety of airlines worldwide, so who needs loyalty? I've been pushing this argument a lot lately :D


Firstly, Flame retardent suit on standby. I am and want to be a QANTAS supporter, hence WP, but they're making it hard.

Secondly, I realise having a rant at 11:30 at night is not such a good idea, it might wake Grandma up ;-)

Thirdly, I am a big believer in supporting Australian business. However, I admit I drive a European car (that made jet engines) she too needs to be retired. So point made, and yes sad.

Fourthly and most importantly, I flew OW, so yes, I got to try and fly many different carriers, however it was part of a loyalty program and that Platinum card does come in handy, when you have friends not in the J cabin, or your boss books you economy.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

And, TG offers very nice lobster out of Aus, the two of us in F had lots of perfectly adequate caviar too. It is however very rich in cholesterol.

TG offer F to AUS, best value IMO.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

I for one AL1CE enjoyed your descriptive rant. Well written I thought as I too at times like to be colourful and descriptive.

For example, I recently referred to JetConnect J as LCC when compared to EK J. Now we all know it is not LCC but you and I know what we mean ;).
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Probably the worse planes are currently used for BKK and HNL. I completely understand your rant as I've experienced it myself and decided not to fly those routes on QF metal again until they will be serviced by the refurbished A330s.
Regarding the service, as usual with QF it's hit and miss, can be excellent one day and terrible the next day.
Flying to BKK with EK is good option. Another option is buying LM miles and fly TG F from SYD, that's what I did and will keep doing as long as TG offer F to AUS, best value IMO.


You are absolutely correct, and I should clarify. I have had amazing service from QANTAS staff, and then absolute shockers.
Thank you for the advice regarding LM miles, I will look into it.

The refurbished A330's, which I also had in my extremely long rant and was my final straw, QANTAS constantly saying it is the refurbed A330, when booking. I even ring and check with P Concierge service and they say it is and pay the $35 booking fee to make sure, BUT!!!! It never is, there's always a "last minute plane change". Which is really unfair, when flying Syd -Perth, considering Virgin offer lay flat for less.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

And, TG offers very nice lobster out of Aus, the two of us in F had lots of perfectly adequate caviar too. It is however very rich in cholesterol.

LOL, Well I did enjoy flying with TG, but I was J not F. I have yet to be served lobster on any F flight. Good to know.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

I for one AL1CE enjoyed your descriptive rant. Well written I thought as I too at times like to be colourful and descriptive.

For example, I recently referred to JetConnect J as LCC when compared to EK J. Now we all know it is not LCC but you and I know what we mean ;).

Why, thank you Buzzard. EXACTLY! That was probably a far nicer way of wording it, I will try to work on my AFF lingo a bit more in the future.

Coincidently, guess who owns Jetconnect???? QANTAS of course!
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

LOL, Well I did enjoy flying with TG, but I was J not F. I have yet to be served lobster on any F flight. Good to know.

If you enjoyed TG J (pretty average product IMO) you will absolutely love F, it's a much better experience.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Why not have your cake and eat it (or should that be Dom and drink it?) too? On a route like SYD-BKK simply book the QF codeshare on flight operated by Emirates. You will get Emirates service and product with Qantas status credits and points. No need to give up the status credits.

As for your complaints, perhaps a bit more objective. I haven't flown QF intl for > 2 years now, but I know my partner re-introduced himself to QFi business class after 12 month break, the most disappointing aspect he said was the catering (quality OK, quantity sorely disappointing). Judging by the pictures I saw, QF certainly is making it's public health contribution in helping prevent/manage obesity. :)


LOL, I'll take the Dom thanks :-) Unfortunately, Emirates do not give SC on all routes anymore, you still get the points, just not those important SC's

Regarding the food, I got 6 chips with my nachos, and wasn't allowed anymore! But to not be served a choice of alcoholic drink before take off still has me in shock.
 
How does qantas expect one to stay loyal with a cosistanly poor product

You are absolutely correct, and I should clarify. I have had amazing service from QANTAS staff, and then absolute shockers.
Thank you for the advice regarding LM miles, I will look into it.

The refurbished A330's, which I also had in my extremely long rant and was my final straw, QANTAS constantly saying it is the refurbed A330, when booking. I even ring and check with P Concierge service and they say it is and pay the $35 booking fee to make sure, BUT!!!! It never is, there's always a "last minute plane change". Which is really unfair, when flying Syd -Perth, considering Virgin offer lay flat for less.

Considering the number of re-furbs in the fleet, are you surprised that there are swaps and late minute changes? This should become less and less of a problem as soon as more come online.

As for VA, yes they do offer the angled-flat product on their 330's, but have been prone previously to late downgrades to the 737's on the PER-east coast runs.

LOL, I'll take the Dom thanks :-) Unfortunately, Emirates do not give SC on all routes anymore, you still get the points, just not those important SC's

Regarding the food, I got 6 chips with my nachos, and wasn't allowed anymore! But to not be served a choice of alcoholic drink before take off still has me in shock.

That is why you select the QF codeshare where possible - QF flight number on EK flight = points and SC's.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

If you enjoyed TG J (pretty average product IMO) you will absolutely love F, it's a much better experience.

LOL, Well, of course I would! I'd get lobster!

And yes, I enjoyed TG J, FAR more than my QF J Long Haul experiences. In fact, include Garuda and LAN in that list too.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

mannej said:
That is why you select the QF codeshare where possible - QF flight number on EK flight = points and SC's.

Well, of course it is a given to select QF code share. However, there are less and less options.
 
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Re: How does qantas expect one to stay loyal with a cosistanly poor product

That is why you select the QF codeshare where possible - QF flight number on EK flight = points and SC's.

Yes that's what I meant. Take QF 8419/8418 instead of QF 23/24. Will still accrue status credits.
 
Re: How does qantas expect one to stay loyal with a cosistanly poor product

Surely 1A gets served food first? How on earth have they already run out of dishes?
 
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