Status: Titanium Elite
Property: W Hong Kong
Booked: Wonderful Room
Received: Fantastic Suite/Wonderful Room/Marvellous Suite
Rate: Standard; $267 3 nights
Welcome amenity: 2 drinks vouchers
Late checkout: Arrived 2am day after check in, suite was ready but stunk of cigarettes from previous guests, was moved to temporary room for the night till a new suite was prepared for the following day as they were occupied. Next morning manager found us while walking through the lobby on the way to Disneyland to tell us a Marvellous suite will be made available once the current guests checked out. We said we will stay in the Wonderful room as we could not be bothered packing up again, as we would be out all day till late after the fireworks. He offered to have our room packed and moved while we were out. We thanked him and declined.
Arriving later that night went to Woo bar for a night cap at about 11pm, duty manager approached us and advised they were still holding the suite if we wanted it. Graciously declined again and then the bar manager made it his duty to ply us with coughtails and shots till well after close. Next morning a letter arrived under our door with a 10,000 points sorry, and seperate emails from both manager and duty manager apologising for the room.
Really amazing hospitality and communication, something I don't believe you would get here in Australia often.
