How does Accor treat you as an Elite guest?

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Property: Raffles Udaipur
Status: Explorer+ Diamond
Room booked: Manor Suite
Room upgraded/type: Yes , one category upgrade to Oasis Suite
Rate: A$2700 for 3 nights
Early check in/late out: Requested late checkout of 5.30pm, was offered and moved to a non-suite room at 12 noon.
Free internet: Yes.
Welcome drink: Yes - 1x coupon on app (didn't use)
Welcome amenity: Collection of local sweets for adults. Candies and marshmallows for kids. Several souvenirs during the stay for us to take back.

We recently stayed at Raffles Udaipur and had a generally wonderful experience. Stunning architecture, pristine grounds and exceptional comfort. It is an exquisite property with world-class amenities, though some luxury service details need refinement.

The Oasis Suite was gorgeous, spacious and offered a peaceful view, contributing to some of the most restful sleep we've had in a luxury hotel. The butler and housekeeping teams truly went above and beyond with thoughtful surprises, and the overall quality of the dining outlets was impressive. We also deeply appreciated the family-friendly touches, such as complimentary children's meals.

While the physical property is breathtaking, a few service touchpoints fell slightly short of standard luxury expectations. The check-in and arrival process felt a bit disjointed with multiple handoffs, and dining flexibility was restricted. Additionally, service at times leaned a bit transactional rather than intuitive. Pre-arrival communication regarding transfer details could be handled with more secure, official channels.

Overall, it is a magnificent island sanctuary with incredible potential. With a bit more attention to seamless guest coordination and personalised luxury touches, it can easily live up to its name.