How does Accor treat you as an Elite guest?

Property: Pullman Adelaide
Status: All Accor Explorer Diamond
Room booked: Superior King
Room upgraded/type: Yes, Junior Suite
Rate: RHR $169/night
Early check in/late out: 12pm checkin, 3pm checkout
Free internet: Yes
Free breakfast: Yes, standard spread
Welcome drink: 2x spirits at bar
Welcome amenity: Small bottle of Pinot Grigio and delicious chocolate cake.
Recommend: Yes, don’t mind it there.

Finished 2025 and started 2026 with a 2 night stay at the Pullman. Have stayed here many times and done many reviews but it’s one of those places that whilst not the best property in town it’s comfortable, staff are great and you know what you are going to get. Just a solid option and pretty well priced.
Arrived at around 12 and we’re just going to drop off our stuff, head to lunch and then check in later but were told we had received the usual upgrade to a junior suite and that it was ready now which was great. Room is clean and comfortable although I do think calling it a suite is a bit of a long bow. Nicely located on the corner with a small balcony but was very windy at the time. Bed is comfortable and room temperature settings importantly are easy and efficient.
First night we had dinner at Parc restaurant, food and service was good plus Accor plus discount proactively applied. EL is pretty small and only has a few basic dishes but staff are great and drinks proactively topped up and orders taken and served quickly. Lounge did get quite full but still fine. Weekends breakfast can also be had in the EL as well as Parc but as it was midweek then the restaurant was the only option. A slight change from previous visits where this time we received breakfast cards marked “Diamond” that are presented at the restaurant. I did question what the Diamond benefits were as I thought maybe it was Barista coffees or something but was told it was purely for seating purposes. The breakfast area can be a bit of a zoo and sometimes I’ve seen patrons told to wait 5-10 minutes for a free table but apparently they had some complaints and they now keep some tables clear for Diamonds so no queuing is required. On New Year’s Day the restaurant was packed but we were seating immediately. Staff are great throughout the property and whilst the hotel is not as good as the Sofitel I think the staff are far better.
We normally have about a dozen or so nights per year there and it’s still as solid as ever
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