How does Accor treat you as an Elite guest?

[Flyfrequently]

Property : Pullman Melbourne on The Park

Status : Accor Explorer Platinum

Room rate : $ 287 plus $45 for self parking ( Valet is $70)

Room booked : Superior king

Upgrade : Yes, to corner suite

Check in/check out : Yes. Arrived 12md offered and accepted 12md checkout and use of the EL for as long as we wished after checkout, though didn't use.

Free internet : Yes

Free Breakfast : Yes, Lounge or Restaurant- chose the restaurant as EL does not have hot dishes.

Welcome amenity : Rock Candy and Creme Brulee Peanuts by Random Harvest


Welcome drinks: Yes, x 2 in the App, able to use in the restaurant


Recommend : Yes, our 4th time here this year and 1st as Platinum. For us, great location


And excellent Customer service, especially James in the Lounge.




Also I was able to book the EL meeting room which saved us a tram trip into the city.

 

[elanshin]

Property: Pullman Brisbane King George Square
Status: All+ Explorer Platinum
Room booked: Deluxe Room
Rate: $254.15 Flexible pay at Hotel
Room upgraded/type: Yes to Premium Corner room
Free internet: Yes
Free breakfast: Yes
Early check in/late out: didn’t ask, wasn’t offered but didnt quite need
Welcome drink: yes on app used for ice coffees
Welcome gift: Fruit Bowl
Recommend: For the right price.

In and out trip so I didnt have time to check out much else. Checked in by a trainee so she didn't really offer things nor mention too many things besides where the restaurant and pool is located (usually the check in person mentions upgrades - even if they're not upgrades). The corner room itself is actually very large - but also very empty. A bit awkward with the layou with where the TV was placed, but if you're after a lot of floor space, this had a solid amount of it.

Breakfast was average foodwise but underwhelming service wise. Lots of tables that weren't cleaned up at the restaurant.

Hotel was also fairly busy with it sharing with Mercure. When I first looked Sofitel was the same price and if both of them are the same or similar price, I'd go to Sofitel instead. It was only because sofitel jumped to $50 a night more than Pullman that I thought I'd give this a go.

 

[Flyfrequently]

Property : Mercure Doncaster Melbourne

2 separate bookings. At the last minute, needed to add in the day earlier (Monday)

Status : Accor Explorer Platinum

Room rate : 1st booking RHR $124 plus $25 for self parking (Tuesday)
2nd booking non refundable $170 plus $25 for parking (Monday)

Room booked : 1st - Standard Queen (Tuesday)
Upgrade : Yes, to corner suite


( and the bath I still can't use due to leg skin graft 2/52 ago)

Room booked : 2nd - Standard King (Monday)
Upgrade : High floor - and an apology to not have suite for the 2 nights due to occupancy.
Suite was ready by 9am next morning.

Check in/check out : Yes. Arrived 12md offered and accepted 12md checkout.
Free internet : Yes

Free Breakfast : Yes in restaurant.
Eggs Benedict is extra and only for a la carte but Chef made poached eggs with hollandaise on the side - nice touch!


Welcome amenity : 1st booking (Tuesday) no amenity as expected

2nd booking (Monday) - Chocolatier chocs, a bottle of Legacy white and a card


Welcome drinks: 1st booking - Yes x 2 in the App, able to use in the restaurant

2nd booking - No, as expected.

Recommend : Yes.
For us it suits for multiple suburban appointments. Saves us heading up and back from our home 80 kms away.
Also gives us the opportunity to catch up with city mates and our grandchildren ( oh, and shop)

Staff very good, nice recognition of Platinum with sms asking if we want anything. Comfortable beds and hotel clean.
Apart from the bottles of shampoo, conditioner and body wash, no other toiletries in the bathroom, needed to ask at Reception as I forgot my shower cap.

Dined in the restaurant on 2nd night - 30% discount applied no issue.
Guests are mostly conferences, folk staying for weddings up in Yarra Valley, and Asian bus tours.
Manager said we are in the small minority of returning guests, having stayed 4 times this year. We have already booked for mid December.