Property: Grand Mercure Tokyo Haneda Airport
Status: Accor Plus Silver
Room booked: Superior Room with 1 king bed, bathtub
Rate: $148.97 (ACCOR PLUS - ADVANCE SAVER RATE)
Room Upgrade: No
Free internet: Yes
Free Breakfast: No
Early check in / late out: Not requested
Welcome drink: Yes (2x vouchers in ALL app)
Welcome Gift: 1x Perrier bottle, 1x Japanese crackers, and a welcome note from the FOM
Recommend: Yes. Very comfortable room but the service was outstanding. Even before we arrived at the hotel, we had gotten in touch with them to let them know that we’d be sending 1x suitcase and 1x box of miscellaneous items ahead of us. We sent the suitcase over 1 week in advance and they held it for free. Also were very prompt in responding to my emails. We also arrived at 10:30am on the day of check-in and they let us check-in then, even though this isn’t one of my status benefits and our check-in was supposed to be at 3pm! This early check-in was a lifesaver for us because we were returning to Australia the next day and had to repack all of our luggage so we could do this earlier in the room. We also could rest in the room for the day ahead of a 20 hour return flight (including transiting). I also rang them and asked for some masking tape and they immediately sent someone up to give it to us. Nothing was a problem and they made us feel like VIPs. The only slight letdown was the restaurant, that felt a little like a family restaurant in it’s layout and the service wasn’t quite up to the standard of the staff at reception. The food was delicious, though, if not small in it’s proportions but who can complain for a $39.10 3-course meal after my 25% Accor Plus discount. Would definitely stay here again.