How does Accor treat you as an Elite guest?

[sudoer]

Welcome drink: yes but restaurant/ bar closed on weekend nights so not possible to use.

In case you're still there, you can redeem drink vouchers at reception for cans of beer to consume in your room.

You did well to get a suite upgrade here, I've stayed several times (as Accor Plus Plat also) and never received.

 

[Assassin]

In case you're still there, you can redeem drink vouchers at reception for cans of beer to consume in your room.

You did well to get a suite upgrade here, I've stayed several times (as Accor Plus Plat also) and never received.

Ah thanks. They didn’t mention to me on check-in! And I didn’t need to ask for the upgrade but the hotel does not feel busy at all, hence the upgrade perhaps

 

[RooFlyer]

Property: Novotel Melbourne Airport
Status: Platinum Plus
Room booked: Deluxe with king
Room upgraded/type: No.
Rate: flex
Free internet: Yes
Free breakfast. Yes but unused
Early check in/late out: Not required
Welcome drink: Yes, but limited selection off list
Welcome gift: Yes, nice chocolate creation
Recommend: Not for me

I was keen to try this out, having a somewhat early flight out to Singapore the next morning.

It’s about 500 m from Virgin exit and maybe 700 m from international. There’s a shuttle for arrivals and departures but unless you anre arriving on Qantas, it’s pretty easy to walk there. Departures from the hotel to the airport are every 20 minutes 24/7 starting on the hour.

On arrival , you are first confronted with a bunch of tablets to check in on which I decline and it took a little while for a staff person to be available. No one was using the tablets.



My request for a quiet room away from the elevators was acknowledged and it all seemed good until I got to the room. Really hot. The room faced the afternoon sun. It was very hot. Aircon was one of those very simple control types so you don’t really know whether it’s working or not. After awhile a hand up to the vent showed no real air movement. I called up in the operator who immediately knew when I was talking about (it’s obviously a known issue) and they quickly changed me to a room on the top floor on the other side of the building. I asked about noise and was assure that it was a quiet room and anyway the rooms are soundproofed.

Ha ha. Lots of noise from aircraft arriving and departing but I decided to put up with it, with some earplugs.







View from the first room



View from the second



Choccy creation



Overall, staff were very good and no problem with the room but I think the issues on one side the hotel and the other means it’s not for me in the future. Parkroyal next time. I wonder if their prices have come down with the additional Accor competition.?

 

[DJTravels]

Novotel Melbourne Airport

Did you find it worth the premium over the ibis in the same building?

 

[RooFlyer]

Did you find it worth the premium over the ibis in the same building?

I haven’t tried the ibis but given they share the facilities on the ground floor it probably isn’t. I noticed that the rear of the Ibis faces away from the afternoon sun and the runways so that might be a good choice for me.

 

[henrus]

I haven’t tried the ibis but given they share the facilities on the ground floor it probably isn’t. I noticed that the rear of the Ibis faces away from the afternoon sun and the runways so that might be a good choice for me.

I’ve stayed at both and mostly the same however some nights the price difference is so minimal (less than $20) so I’d pick the Novotel as the rooms are a bit nicer.

The kiosks work ok but don’t issue drink vouchers (as last time they wanted a paper voucher) or give information on status benefits. Talking to the staff they say the kiosks are really helpful during delayed and cancelled flights when there are a lot of people arriving at once.

 

[Flyfrequently]

Property: Novotel Melbourne Airport
Status: Platinum Plus
Room booked: Deluxe with king
Room upgraded/type: No.
Rate: flex
Free internet: Yes
Free breakfast. Yes but unused
Early check in/late out: Not required
Welcome drink: Yes, but limited selection off list
Welcome gift: Yes, nice chocolate creation
Recommend: Not for me

I was keen to try this out, having a somewhat early flight out to Singapore the next morning.

It’s about 500 m from Virgin exit and maybe 700 m from international. There’s a shuttle for arrivals and departures but unless you anre arriving on Qantas, it’s pretty easy to walk there. Departures from the hotel to the airport are every 20 minutes 24/7 starting on the hour.

On arrival , you are first confronted with a bunch of tablets to check in on which I decline and it took a little while for a staff person to be available. No one was using the tablets.

View attachment 445721

My request for a quiet room away from the elevators was acknowledged and it all seemed good until I got to the room. Really hot. The room faced the afternoon sun. It was very hot. Aircon was one of those very simple control types so you don’t really know whether it’s working or not. After awhile a hand up to the vent showed no real air movement. I called up in the operator who immediately knew when I was talking about (it’s obviously a known issue) and they quickly changed me to a room on the top floor on the other side of the building. I asked about noise and was assure that it was a quiet room and anyway the rooms are soundproofed.

Ha ha. Lots of noise from aircraft arriving and departing but I decided to put up with it, with some earplugs.

View attachment 445722

View attachment 445723

View attachment 445724

View from the first room

View attachment 445725

View from the second

View attachment 445726

Choccy creation

View attachment 445727

Overall, staff were very good and no problem with the room but I think the issues on one side the hotel and the other means it’s not for me in the future. Parkroyal next time. I wonder if their prices have come down with the additional Accor competition.?

Interesting review @RooFlyer ,have stayed there 4 times now and never had an issue with air-conditioning or noise.
We usually face the runway right at the end of the corridor 6 and 7th floors.
We also decline the use of the tablets and check in with a human!
Agree staff very pleasant and accommodating- even pro actively offered discounted parking last visit.

The addition of Ibis and Novotel hasn't impacted Parkroyal pricing too much by the looks of it.
Works for us for the Accor benefits as we always have dinner there.

My sister (non guest) tells me she was given 90 minutes free parking to join our other sister (guest) for lunch, neither with ALL or Accor Plus.