How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[k_sheep]

Property: Conrad SIN
Status: Diamond
Date: December 2016 (4 nights)
Rate: 2 nights flash sale, 2 nights points
Booked: Executive twin with extra bed
Received: Executive twin with extra bed
Amenity: Chocolates, fruit (orange and 2 apples :s)

No upgrade as it was full, so given a $10 box of chocolates as an amenity. Executive lounge is quite literally a zoo. Had 3x breakfasts in Oscars, last day in the lounge to see what it's like - big mistake. Only "scrambled" eggs available (clearly made from a mix), very limited range with seemingly 100+ guests trying to cram in.

Also didn't get the normal sized Conrad teddy bear, rather a tiny little keyring one

A bonus is car watching if you're a fan - there is a supercar-for-rent setup nearby so there's some nice cars in the area at any time. Ubers can have trouble finding their way in, as it is a bit confusing around the convention centre.

 

[drross]

Property: Conrad SIN
Status: Diamond
Date: December 2016 (4 nights)
Rate: 2 nights flash sale, 2 nights points
Booked: Executive twin with extra bed

A bonus is car watching if you're a fan - there is a supercar-for-rent setup nearby so there's some nice cars in the area at any time. Ubers can have trouble finding their way in, as it is a bit confusing around the convention centre.

it not just the supercar- for- rent setup. all the car clubs love parading their cars downstairs - even the mini club...have seen so many different coloured lamborgini downstairs (from pink to white, even green)

 

[k_sheep]

it not just the supercar- for- rent setup. all the car clubs love parading their cars downstairs - even the mini club...have seen so many different coloured lamborgini downstairs (from pink to white, even green)

Yes, my Gran-in-law picked out a lovely Kermit green Lamborghini Superlegarra :mrgreen: Sent a photo to her kid saying "this is where your inheritence went!

 

[Peter78]

Property: Conrad Bali
Status: Gold
Date: 17-22 December 2016, two rooms - two adults and one baby/ toddler each
Rate: US$998.25 each room (flash sale including breakfast, booked Apr 2016)
Booked: Deluxe King Ocean Front
Received: Deluxe King Ocean Front
Amenity: Chocolates, fruit basket. Lounge benefits for three nights (see below)

No upgrade was available and we were told that the upgrade would have been to Deluxe King Lagoon rooms. We were told to come back two days later to see whether lagoon rooms are available, and that they would block two rooms for us. Two days later, no upgrade was possible so we received lounge benefits (afternoon tea and evening coughtails) for both rooms instead, which we felt was much better. Due to the executive lounge not accessible for children under 12 years, we had to use the East Lobby Bar but that was absolutely fine.

The rooms were great and the service impeccable. Baby cots were delivered a few minutes after our arrival, complete with a basket containing baby products, such as shampoo, nappies and wet wipes. The monkey and the turtle were there, too.

Overall, we enjoyed the property and the pool area was awesome, plus it was excellent to have tennis courts. Having said that, the beach is a huge disappointment so if that is important, other locations are probably better: we spent a day in Nusa Dua before our flight back and the beach there is much nicer. After the Conrad, we headed to Ubud for four nights, using AirBnB, and I admit it is unlikely we will return to Bali.

 

[annielee]

Property: Hilton Tokyo
Status: Gold
Date: December 2016 (2 nights, 2 rooms)
Rate: AsiaPac 50% sales
Booked: Twin Hilton (basic room)
Received: Deluxe twin with breakfast for both rooms without requesting
Amenity: Bottled mineral water for both days
Review : Rooms are standard and nothing to shout about, a very good spread of breakfast which my family loves

Property: Hilton Tokyo Bay
Status: Gold
Date: December 2016 (2 nights, 1 family room)
Rate: AsiaPac 50% sales
Booked: Family room (basic room)
Received: Family room with breakfast for 2 only
Amenity: Bottled mineral water for both days
Review : Not very good experience, knew check-in from 3pm, but arrived early (about 12pm), just to leave the luggage and no one to be seen at the HH counter, and when someone came, she told me check in only open at 3pm, do they expect everyone to check in at 3pm ?? And only 2 breakfast voucher provided, even though we are a family of 6, do they expect the adults leave the kids in the room for breakfast ??

Property: Hilton Odaiba
Status: Gold
Date: December 2016 (1 nights, 3 rooms)
Rate: AsiaPac 50% sales
Booked: Twin Hilton (basic room)
Received: Deluxe twin with breakfast for all rooms (need to request for the extra 2 rooms)
Amenity: Bottled mineral water
Review : Best property among the three, rooms are huge, average breakfast compared to Hilton Tokyo. On another note, only booked 2 rooms during the sales, and calculating the cost of an extra bed, its better deal to book another room, which i did on the day of arrival (via the Hilton app) and it's even cheaper than the sales !

No lounge access for all 3 property :-(.. it's not a big deal.. as we are out most of the days...

 

[Daver6]

No upgrade was available and we were told that the upgrade would have been to Deluxe King Lagoon rooms. We were told to come back two days later to see whether lagoon rooms are available, and that they would block two rooms for us. Two days later, no upgrade was possible so we received lounge benefits (afternoon tea and evening coughtails) for both rooms instead, which we felt was much better. Due to the executive lounge not accessible for children under 12 years, we had to use the East Lobby Bar but that was absolutely fine.

I really like that they give you the option to have afternoon tea and evening coughtails in East as well. We did that a couple of times to just mix it up a little. Offerings in terms of food and drink is identical, so not missing out by not being able to use the EL.

 

[SponsorSFC]

Property: Hilton London Bankside
Status: Diamond
Date: December 2016 (2 nights)
Rate: Flash Sale
Booked: King Deluxe
Received: King Executive

Was able to check in at approximately 8am after getting of EY11 which was appreciated. Not so great when I asked if there were any suites available I was told there was a one bedroom suite I could have for an additional 95 GBP. I declined this and took the Exec room.

Amenity was rather odd, it was 4 small mandarins on a plate with a card saying with compliments from the chef. Not really sure why they bothered as I really doubt any chef was involved.

Property: Doubletree Glasgow
Status: Diamond
Date: December 2016 (1 night)
Rate: Flash Sale
Booked: Queen Guest Room
Received: King Executive

Hotel is sold out so no suites available for upgrade on check in however I was pre-upgraded to an Exec room 1 week ahead on the app an allocated a room on the top floor away from elevators as per my HHonors preferences.

 

[I love to travel]

Doubletree Kuala Lumpur
Award redemption basic room, upgraded to exec room on high floor.
Cookie was stale.
A note for light sleepers, ask for a room away from the light rail train, they are quite noisy, and only respite is 1am to 5am

 

[Jaian]

Property: Hilton Pattaya
Status: Diamond
Date: October 2016
Rate: Member Advance
Booked: Cheapest room
Received: Ocean view suite


Property: Hilton Darwin
Status: Diamond
Date: October 2016
Rate: Member Advance
Booked: Cheapest room
Received: Suite


I got Diamond membership this year for the first time (status match with AccorPlatinum), and have stayed at two properties with the cheapest room at each (advance saver fare). I got upgraded to a suite on both, but prior to the stay I made sure to email the hotel and politely asked about the possibility of an upgrade to a suite. Both times they agreed, which is nice.


In both cases I got access to the club lounge.


Not looking forward to when the status match expires and I go down to Gold.

 

[rfur78]

Property: Hilton South Wharf
Status: Diamond
Date: december 2016
Rate: advanced purch $226 (3 rooms)
Booked: King guestroom (cheapest)
Received: King exec access rooms x2 for other staff under my diamond and myself a yarra view suite upgrade after asking the question at reception on check in.


time after time HSW has been great looking after me and recognizing my status, since gaining Plat through status match i have always had a suite upgrade. outstanding outcome when compared to accor plat and their upgrade raffle.

 

[Aussie_flyer]

Property: Hilton South Wharf
Status: Diamond
Date: december 2016
Rate: advanced purch $226 (3 rooms)
Booked: King guestroom (cheapest)
Received: King exec access rooms x2 for other staff under my diamond and myself a yarra view suite upgrade after asking the question at reception on check in.


time after time HSW has been great looking after me and recognizing my status, since gaining Plat through status match i have always had a suite upgrade. outstanding outcome when compared to accor plat and their upgrade raffle.

Once again proving it doesn't hurt to ask! And yes it would be nice if this was always done without question, but if you haven't got a suite then why not just ask for one? HSW is good at providing them.

 

[Daver6]

Not looking forward to when the status match expires and I go down to Gold.

I have bad news for you. There are no soft landings with HH. So unless you qualified for Gold, you'll be at whatever level you've qualified for

 

[Jaian]

I have bad news for you. There are no soft landings with HH. So unless you qualified for Gold, you'll be at whatever level you've qualified for

I should be okay, I think I get Gold by default through the PC card

 

[kremin]

Property Hilton Promenade Noumea
Status Gold
Rate 29000xpf/ night
Booked King Studio Ocean View
Received King Studio Ocean View

Had hopes of an upgrade as offered a 'special' discount to an apartment via email 3 days before Still, im on the top floor, centre, so I think I received best in category.

Complimentary full buffet breakfast given. Plus premium internet 20gigs/day & it is quite fast. A few lollies on the table with a generic note

Rooms are quite dated but staff very friendly & great location. I am happy here

K

 

[drross]

Property Hilton Promenade Noumea
Status Gold
Rate 29000xpf/ night
Booked King Studio Ocean View
Received King Studio Ocean View

Had hopes of an upgrade as offered a 'special' discount to an apartment via email 3 days before Still, im on the top floor, centre, so I think I received best in category.

Complimentary full buffet breakfast given. Plus premium internet 20gigs/day & it is quite fast. A few lollies on the table with a generic note

Rooms are quite dated but staff very friendly & great location. I am happy here

K

have enjoyed our stays in noumea but have not tried the Hilton...have you stayed previously and can offer a comparison with other hotels?? or would you go back to the Hilton?? and does it have an Exec lounge??

 

[Danger]

Property: Hilton Tallinn Park
Status: Diamond
Room booked: king Hilton guestroom
Rate: EUR108 per night
Received: king deluxe one bedroom suite, two bottles of water per day, very small cheese platter in the room on arrival (stale, but later replaced), breakfast in lounge only.

 

[boomy]

Property: Hilton Tallinn Park
Status: Diamond
Room booked: king Hilton guestroom
Rate: EUR108 per night
Received: king deluxe one bedroom suite, two breakfast in lounge only.

They didn't offer breakfast in the restaurant?

 

[penegal]

Beginners luck Jaian? Or perhaps the emails helped?


I generally find Hilton HORRIBLE with upgrades (beyond Club King type rooms), and I am a bum in bed Diamond. I guess it doesn't mean much to them.

 

[Danger]

They didn't offer breakfast in the restaurant?

Correct. Lounge only.

 

[boomy]

Correct. Lounge only.

That's highly unusual. Was never denied breakfast at restaurant as diamond and you also stayed in a suite!