How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Deleted member 29185]

H-CNS did the right thing by me tonight.

They provided me with some excellent company by way of a few illustrious AFFers. Had an enjoyable evening of chatting, even though I failed to complete a report I was meant to do tonight!

 

[drross]

just arrived at HSYD. the hotel is 100% full (supposedly) but i've been upgraded for the first time ever here..Relaxation suite on 34th floor. lovely spa bath and quite a pleasant room. HSW relaxation suites are abit bigger. Too late for the EL and prawns.Roll on breakfast in Glass tomorrow.

 

[Princess Fiona]

just arrived at HSYD. the hotel is 100% full (supposedly) but i've been upgraded for the first time ever here..Relaxation suite on 34th floor. lovely spa bath and quite a pleasant room. HSW relaxation suites are abit bigger. Too late for the EL and prawns.Roll on breakfast in Glass tomorrow.

That and the Relaxation rooms at SYD are my favorites.
Enjoy Brekkie

 

[JessicaTam]

H-CNS did the right thing by me tonight.

They provided me with some excellent company by way of a few illustrious AFFers. Had an enjoyable evening of chatting, even though I failed to complete a report I was meant to do tonight!

Must be because of that 'extra' glass of wine you had!

 

[drross]

Brekkie in Glass with Aeolus( she really needs to do her flight map!!). no dramas. Coffee in the EL rather than 'risk' a coffee charge.

 

[Moopere]

Bit unfortunate for Gold but based on the massive queues I experienced on more than one occasion whilst trying (and failing) to have breakfast at Glass on the weekends prior to them stopping this benefit, I'd say it's being based on capacity.

This was one of the proposed reasons for the original decision apparently - I don't buy it however - if they were really interested in doing the 'right' thing _and_ reducing queue size at glass they could have simultaneously put a bit of effort into the EL breakfast which really didn't happen. I read into it therefore that this was really about cost cutting.

The EL at HSW when it first opened provided a reasonably decent breakfast even though it wasn't as varied as the main restaurant - scrambled and boiled eggs, bacon, small sausages, pancakes, cream, beans as well as fruit and the normal breads and cold cuts - it wasn't spectacular but I was happy enough at the time - this got reduced to almost nothing and a result I started going downstairs.

 

[Caversham04]

H-CNS did the right thing by me tonight.

They provided me with some excellent company by way of a few illustrious AFFers. Had an enjoyable evening of chatting, even though I failed to complete a report I was meant to do tonight!

Ahhh - I was at H-CNS last night too; heard some aviation-related talk in the EL but didn't realise it was an AFF catch-up (novice mistake ). Will know next time to wander over and introduce myself.....

On a related note, to cover off some comments earlier in this thread, I made the booking through Agoda to maximise the Velocity Point earn; I showed my HH Diamond card at check-in and was immediately upgraded........

 

[JMFK]

Ahhh - I was at H-CNS last night too; heard some aviation-related talk in the EL but didn't realise it was an AFF catch-up (novice mistake ). Will know next time to wander over and introduce myself.....

On a related note, to cover off some comments earlier in this thread, I made the booking through Agoda to maximise the Velocity Point earn; I showed my HH Diamond card at check-in and was immediately upgraded........

Hopefully they added your HH number to the booking and it's overlooked and credited to your account

 

[Deleted member 29185]

Must be because of that 'extra' glass of wine you had!

Who? Me!

Ahhh - I was at H-CNS last night too; heard some aviation-related talk in the EL but didn't realise it was an AFF catch-up (novice mistake ). Will know next time to wander over and introduce myself.....

You weren't that poor guy who lost his glass of wine to someone else, were you? If so, then I cannot tell a lie........it was all JessicaTams fault! :mrgreen:

On a related note, to cover off some comments earlier in this thread, I made the booking through Agoda to maximise the Velocity Point earn; I showed my HH Diamond card at check-in and was immediately upgraded........

Thumbs up to that.

 

[JessicaTam]

You weren't that poor guy who lost his glass of wine to someone else, were you? If so, then I cannot tell a lie........it was all JessicaTams fault! :mrgreen:

I can hardly be blamed if you were the one who collected the glass as you approached our table and then proceeded to drink it. I am innocent Your Honour - this time.

 

[Deleted member 29185]

I can hardly be blamed if you were the one who collected the glass as you approached our table and then proceeded to drink it. I am innocent Your Honour - this time.

Well I can hardly blame myself!

 

[DAC1]

Status: Gold
Property: Hilton Anaheim
Booked: 2 QUEEN BEDS
Received: 2 QUEEN BEDS
Rate: USD$138
Nothing special like most US properties, seemed very basic. Very stingy, hotel seemed almost empty yet no upgrade and they kept a tight belt on making sure Gold's only had continental breakfast.

Property: Hilton La Jolla Torrey Pines
Booked: GUEST ROOM 1 KING BED
Received: GOLF COURSE VIEW WITH 1 KING BED
Rate: USD$129
Happy with the property, felt quite fresh. Nice pool and good views out over Torrey Pines Golf Course. Relatively happy with breakfast. Great staff here as well, very happy.

Property: Millennium Hilton
Booked: 2 DOUBLE BEDS ROOM
Received: 2 DOUBLE BEDS ROOM
Rate: USD$295
Well located within southern Manhattan. No upgrade but hotel seemed very full.

Property: Hilton Garden Inn New York/Times Square Central
Booked: 2 DOUBLE BEDS
Received: 2 DOUBLE BEDS
Rate: USD$330
Happy with location, very centrally located. Nice to have a room on the highest floor. Excellent staff here, nothing was too difficult.

Property: British Colonial Hilton Nassau
Booked: CITY VIEW 2 DOUBLE BEDS
Received: CITY VIEW 2 DOUBLE BEDS
Rate: USD$210
Happy with location, however really disappointed with hotel. Staff had serious attitude issues throughout entire stay. Would reconsider next time in Nassau.

Property: DoubleTree by Hilton Hotel San Diego - Mission Valley
Booked: 1 KING BED-NONSMOKING
Received: 1 KING BED DELUXE WITH BALCONY
Rate: USD$140
Very pleasant staff to deal with. Centrally located in San Diego, easy enough to access other places and a little quieter than some of the hotels on Hotel Circle.

Property: Hilton Manhattan East
Booked: 1 QUEEN BED
Received: 1 QUEEN BED JUNIOR SUITE
Rate: USD$232
Breakfast seemed like a slight upgrade compared to many other HH properties in LOFTAP

Property: Hilton Manchester Airport
Booked: TWIN HILTON GUEST ROOM
Received: TWIN HILTON GUEST ROOM
Rate: GBP95
Very run down hotel. Would try one of the other ones by the airport for less if I was to stay again

Property: London Hilton on Park Lane
Booked: KING HILTON GUESTROOM
Received: QUEEN HILTON EXECUTIVE
Rate: 32,000 points + GBP98
Excellent value redemption. Very happy with stay and thought was well worth the reward. Particularly when the going rate when I booked was over 400 quid.

Property: DoubleTree by Hilton Hotel London - Tower of London
Booked: QUEEN GUESTROOM
Received: QUEEN EXECUTIVE ROOM
Rate: GBP110
Wonderful value stay in London, cannot fault the hotel and quite well place given the price

Property: Hilton Dubai Jumeirah Resort
Booked: 1 KING BED DELUXE
Received: 1 KING BED EXECUTIVE SEA VIEW
Rate: AED580
Wonderful value stay. Very happy with the upgrade, nice to see an Executive lounge that was very well stocked throughout all times of the day it was open.

Property: Hilton Brisbane
Booked: KING HILTON DELUXE
Received: KING HILTON EXECUTIVE ROOM
Rate: AUD$224
Didn't have much time to enjoy anything as checked in at 1.30am and left at 5am but hotel seemed nice enough. Had a good chat to staff working overnight and they were very pleasant.

 

[JessicaTam]

Property: Hilton Cairns
Booked: King room
Received: King exec room

I had two stays here this week. Each time two bottles of water and a welcome note. First: Welcome Ms Tam; second: Welcome back Jessica*. Nice touch of personalisation.

Full breakfast in the downstairs dining room and coffee offered and supplied with no charge. 'Cooked to order' eggs took a good 15 minutes or so to appear.


* I met the GM on the first visit, so happy with "first name basis"

 

[drross]

feeling the love tonight. been out since early morning and just back into 'my' suite at Syd hilton and there's been a turn down service( without me asking for it).. so far enjoying the stay here. unfortunately no real opportunity this visit to check out the prawns in the EL. maybe next visit

 

[JessicaTam]

Property: DT Cairns
Booked: Double room
Received: King room*

Two bottles of water. Full breakfast in the dining room.

Now, about that breakfast. I ordered an omelette just before the kitchen closed; it turned up with ham after 15 minutes. The next one turned up with tomato. After half an hour or so I got what I originally ordered. Hmmm.

*Asked for king at checkin even though I had booked a double.

 

[Aeolus]

feeling the love tonight. been out since early morning and just back into 'my' suite at Syd hilton and there's been a turn down service( without me asking for it).. so far enjoying the stay here. unfortunately no real opportunity this visit to check out the prawns in the EL. maybe next visit

Prawns made an appearance again tonight but I was there quite late so only managed 1 drink. See you at breakfast?

 

[Caversham04]

You weren't that poor guy who lost his glass of wine to someone else, were you? If so, then I cannot tell a lie........it was all JessicaTams fault! :mrgreen:

Wasn't me!

I was there just before they closed at 8:00, drowning my sorrows after a bad run at the casino - I bet on red, only for the roulette wheel to churn out a string of 10 blacks and two zero's in a row :evil:...... I threw in the towel at that point and sought solace in some Shiraz

 

[Deleted member 29185]

I threw in the towel at that point and sought solace in some Shiraz

So you did eventually get a red?

Hopefully catch up next time. I'll keep my eyes out for a dejected looking punter!

 

[Aeolus]

News from trusted sources, there will be an extended hot food option at the ELs of HSW and HSYD by end of the year or in the new year.

 

[JessicaTam]

News from trusted sources, there will be an extended hot food option at the ELs of HSW and HSYD by end of the year or in the new year.

So the return to restaurant breakfasts is only temporary?