How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Aeolus]

I found a nice bottle of Shiraz. A big improvement from the previous wine they used to gift Diamonds.

That's the wine offering for Deluxe Plus rooms. It goes back to the McGuigan Merlot on suites though....go figure!
And the only way you can tell the it's a Deluxe Plus is the additional mattress topper, size of room=no change

 

[turtlemichael]

Status: Diamond
Property: Hilton Sydney
Booked: King Guestroom
Received: King Executive
Rate: $199.00 Easy cancellation
Five night stay at the end of August. Room was on the 42nd floor and I could not distinguish it from a Deluxe room though I was told I hade been upgraded to an Executive King. Of couse, unless you get a suite an upgrade is quite meaningless here. Pleasant stay. Very friendly staff and good food in the Lounge and the usual good buffet in the Glass for breakfast. Had a very ordinary meal at Glass - tasteless steak - the first time I have been disappointed there.

 

[boomy]

That's the wine offering for Deluxe Plus rooms. It goes back to the McGuigan Merlot on suites though....go figure!
And the only way you can tell the it's a Deluxe Plus is the additional mattress topper, size of room=no change

It was executive room, which supposed to be better then deluxe plus (but is not).

 

[coolumbla]

after waiting for another car with the flat tyres i went from a caprice to a bmw 7 series

I got to the lounge for a few beers ( one at a time)

I've started getting more upgrades lately , maybe its the number of times I've stayed!

 

[straitman]

Status: Diamond
Property: HSP
Date: 22 August 2014
Rate: A$308 (Gov't rate)
Room booked: 2 BR apartment mountain views.
Received: 2 BR apartment ocean views on 42nd floor.
Met by the GM and Operations Manager. Lounge access, water and a bottle of wine sent to the room when my co-resident was arriving very late due to a flight cancellation.
Bonus was we got to walk down 44 flights of stairs then back up 2 flights at 2:30 in the morning due to a fire alarm. :evil: (My legs took a week to recover)

 

[straitman]

Status: Diamond
Property: HSW
Date: 30 August 2014
Rate: A$230 (Gov't rate)
Room booked: Queen Hilton Family Room
Received: 2 BR apartment at the south end of 19th floor. Has to be the best in the hotel with views to the East, South and West. Water, lounge access and breakfast incl.


Status: Diamond
Property: Hilton Auckland
Date: 3 September 2014
Rate: NZ$245 (Gov't rate)
Room booked: King Hilton Guest Room
Received: Bow Suite, Drink vouchers etc...

 

[Deleted member 29185]

It goes back to the McGuigan Merlot on suites though....go figure!

I do have a soft spot for McGuigan. Didn't he invent the screw top? An answered prayer for travellers who's forgotten to pack a cork screw!

 

[muppet]

Status: Diamond
Property: HSP
Date: 22 August 2014
Rate: A$308 (Gov't rate)
Room booked: 2 BR apartment mountain views.
Received: 2 BR apartment ocean views on 42nd floor.
Met by the GM and Operations Manager. Lounge access, water and a bottle of wine sent to the room when my co-resident was arriving very late due to a flight cancellation.
Bonus was we got to walk down 44 flights of stairs then back up 2 flights at 2:30 in the morning due to a fire alarm. :evil: (My legs took a week to recover)

So lounge access is back for diamonds in the residences?

Or is there a 2 bedroom selection from the hotel side?

 

[Deleted member 29185]

So lounge access is back for diamonds in the residences?

Or is there a 2 bedroom selection from the hotel side?

Only two bedrooms in the hotel selection is if you book conjoined suites.

 

[drross]

First stay at Hilton Singapore. Different beast to the Conrad but so far, really great. Great staff; checked in at the lounge; upgraded to exec plus room(love the balcony!) and in the lounge receiving great service and we've been here less than an hour. Free WiFi of course and 2 bottles of water in the room.

 

[straitman]

So lounge access is back for diamonds in the residences?

Or is there a 2 bedroom selection from the hotel side?

All normal HH entitlements apply.

 

[Deleted member 29185]

All normal HH entitlements apply.

As a Hilton regular, what was your overall impression of the hotel? Good, mediocre, bad?

 

[drross]

Turn down service last night (Singapore Hilton ) ..6 bottles of water left.nice touch. This morning, choice of continental breakfast in the lounge or cooked breakfast(free) downstairs..planning on trying the hot option.

 

[anat0l]

Turn down service last night (Singapore Hilton ) ..6 bottles of water left.nice touch.

A climate like Singapore you need a good 6 bottles of water! Good on Hilton SG for recognising this as such.

 

[drross]

A climate like Singapore you need a good 6 bottles of water! Good on Hilton SG for recognising this as such.

It's a very good stay so far.

 

[JessicaTam]

A climate like Singapore you need a good 6 bottles of water! Good on Hilton SG for recognising this as such.

I have found the same in KUL where extra bottles are offered at turn-down. Nice touch.

 

[cgoh]

Status: Diamond
Property: Conrad SG
Booked: King Guestroom
Received: King Executive
Rate: P+P

My first stay at Conrad SG and I have to say I am not at all impressive with the level of service. Had the missus checked in first as I was arriving mid night. Rude receptionist questioned why the booking was under my name when I was not around at check in (I had clearly left a note + added her name on the booking). Missus called and I explained to the receptionist again of what's going on, at the same time I asked whether a suite upgrade was possible. The receptionist straight away rejected my request and asked, literally, "do you have a problem with that?"!! Oh well, I thought I just won't return again. To make thing worse, she then told me I have to present myself to the hotel when I arrived and perform the check in again. I asked why and she said to make sure I was staying at the hotel!. That pretty much just ensured I won't be staying there again!

One nice touch though, continental breakfast in room is free. Also late check out of 2PM granted without any questioning by the lounge manager.

Oh, we were given 2 bottles of water @ 250ml each. I couldn't believe that!

Status: Diamond
Property: Conrad Bali
Booked: King Guestroom
Received: Resort Ocean View Suite
Rate: $149.80 PR rate

Decided to stay 1 night at Conrad Bali at the end of our holiday so SWMBO could add to her Conrad bear collection. Very nice upgrade and for what I paid, I was definitely getting every penny worth. Room was massive and with a great view, late check out @ 4:30pm, complimentary lounge access and afternoon tea. Overall a fantastic stay and a stark contrast to Conrad SG.

 

[boomy]

Status: Diamond
Property: Conrad SG
Booked: King Guestroom
Received: King Executive
Rate: P+P

My first stay at Conrad SG and I have to say I am not at all impressive with the level of service. Had the missus checked in first as I was arriving mid night. Rude receptionist questioned why the booking was under my name when I was not around at check in (I had clearly left a note + added her name on the booking). Missus called and I explained to the receptionist again of what's going on, at the same time I asked whether a suite upgrade was possible. The receptionist straight away rejected my request and asked, literally, "do you have a problem with that?"!! Oh well, I thought I just won't return again. To make thing worse, she then told me I have to present myself to the hotel when I arrived and perform the check in again. I asked why and she said to make sure I was staying at the hotel!. That pretty much just ensured I won't be staying there again!

Send them a feedback and also let the diamond desk know about you experience. The behaviour of the receptionist is unacceptable, especially at a high end hotel like Conrad.

 

[jetlagger]

Status: Diamond
Property: Conrad SG
Booked: King Guestroom
Received: King Executive
Rate: P+P

My first stay at Conrad SG and I have to say I am not at all impressive with the level of service. Had the missus checked in first as I was arriving mid night. Rude receptionist questioned why the booking was under my name when I was not around at check in (I had clearly left a note + added her name on the booking). Missus called and I explained to the receptionist again of what's going on, at the same time I asked whether a suite upgrade was possible. The receptionist straight away rejected my request and asked, literally, "do you have a problem with that?"!! Oh well, I thought I just won't return again. To make thing worse, she then told me I have to present myself to the hotel when I arrived and perform the check in again. I asked why and she said to make sure I was staying at the hotel!. That pretty much just ensured I won't be staying there again!

One nice touch though, continental breakfast in room is free. Also late check out of 2PM granted without any questioning by the lounge manager.

Oh, we were given 2 bottles of water @ 250ml each. I couldn't believe that!

Status: Diamond
Property: Conrad Bali
Booked: King Guestroom
Received: Resort Ocean View Suite
Rate: $149.80 PR rate

Decided to stay 1 night at Conrad Bali at the end of our holiday so SWMBO could add to her Conrad bear collection. Very nice upgrade and for what I paid, I was definitely getting every penny worth. Room was massive and with a great view, late check out @ 4:30pm, complimentary lounge access and afternoon tea. Overall a fantastic stay and a stark contrast to Conrad SG.

I would send the applicable feedback re: Conrad SG. Sounds like terrible service. :evil:
The Conrad Bali is a fabulous property & the suites @ 110 sqm. fantastic.. Lounge is lovely, excellent service & calming ambience abounds throughout.

 

[hummel]

I would send the applicable feedback re: Conrad SG. Sounds like terrible service. :evil:
The Conrad Bali is a fabulous property & the suites @ 110 sqm. fantastic.. Lounge is lovely, excellent service & calming ambience abounds throughout.

This has sparked my interesting in the Conrad Bali. Good rates over cup weekend $175~, asked the wife if she wanted to go.. wasn't too keen. It's fine to go by yourself isn't it?