How do Hilton treat you as an Elite?

QF WP

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Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.
 

Sapz

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Property: Hilton Tokyo Odaiba
Room booked: King Deluxe Room.
Received: King Executive Room
Date: 30/09/19 to 02/10/19(2 nights)
Status: Gold
Participants: Sapz, Mrs Sapz

I know this is more than a year ago. But reliving the past ones is all we can do these days, isn't it?;) Strangely I have received an upgrade to a KE room even though my booking is through Amex travel. Also, full breakfast as well. Which was marvellous, a full buffet with English and Japanese cosine. Lots of variety with a full salad bar. And yes, they did get the scrambled eggs right😁. The room is nice and clean( pretty much the norm all around japan, I guess ). However, don't forget to ask for a smoke-free room as it is common to smoke inside rooms in japan. I had a nice view from the room overlooking the city(ill include few snaps). Overall I think it was a nice stay had great recognition even though they didn't have to. IMG_8793.jpeg DSC09731.jpeg DSC09726.JPG
 

Sapz

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Generally, I find that to work when travelling alone, at any hotel. However, when there’s two of us, the separate bedroom can have it’s advantages if one wants to go to sleep while the other wants to watch TV for awhile.
Absolutely right in general. I'm just singled out the Adelaide Hilton. I couldn't get around the condition and atmosphere of their full suites, not the layout. First word problems Hey! 😉
 

eric2011

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Date: Current
Hotel: HH SYD
Rate: $450
Booked: Junior suite
Received : Junior suite ( no upgrade ) OLCI requested 4326, got 4326 ( Top floor ) good view of the surrounding roof tops and a glimpse of water at the navel base. a sort of recognition of status at check-in. 2 bottles of water. No offer of late check-out ( not needed ). No mini bar and 3 coffee pods for the nespresso machine. No turn down service
Status: Diamond
Overall: DISAPPOINTING but lets all blame it on COVID
 
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eric2011

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Any breakfast or EL access/drinks/canapés? I’ll be staying there in a few weeks time.

Everything is pretty basic. The evening offering was 1 slice of each cheese... Blue, Brie and a tasty cheese with 6 water crackers plus 2 chicken drum sticks and 2 vegetarian dumplings. Took 10 minutes to get a drink and no seconds of anything was forthcoming after 30 minutes.

tempImageG7kqmM.jpg
 

DC3

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Everything is pretty basic. The evening offering was 1 slice of each cheese... Blue, Brie and a tasty cheese with 6 water crackers plus 2 chicken drum sticks and 2 vegetarian dumplings. Took 10 minutes to get a drink and no seconds of anything was forthcoming after 30 minutes.
I’ll have to keep my expectations very low by the look of it.
 

QF_Flyer

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Everything is pretty basic. The evening offering was 1 slice of each cheese... Blue, Brie and a tasty cheese with 6 water crackers plus 2 chicken drum sticks and 2 vegetarian dumplings. Took 10 minutes to get a drink and no seconds of anything was forthcoming after 30 minutes.

View attachment 242642
Same experience, upgraded to a King Exec, and found that the substitute lounge offerings were very much below par. I hunted them down for extra drinks and chicken drumsticks, but it certainly wasn’t proactively offered. Other than that, my experience replicates yours exactly.
 

muppet

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Everything is pretty basic. The evening offering was 1 slice of each cheese... Blue, Brie and a tasty cheese with 6 water crackers plus 2 chicken drum sticks and 2 vegetarian dumplings. Took 10 minutes to get a drink and no seconds of anything was forthcoming after 30 minutes.

“Our Executive Lounge is located at the Glass Brasserie” .... umm no that’s your restaurant.

Appears that most hotels now believe the sole purpose of an exec lounge was to deliver cheap booze and fried snacks.

i cannot fathom why hotels think a nice lounge with views creates greater covid risk than a crowded restaurant or windowless ballroom (although to be fair to HSP it does assist with distancing).

Pardon my little whinge :p
 

Flashback

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“Our Executive Lounge is located at the Glass Brasserie” .... umm no that’s your restaurant.

Appears that most hotels now believe the sole purpose of an exec lounge was to deliver cheap booze and fried snacks.

i cannot fathom why hotels think a nice lounge with views creates greater covid risk than a crowded restaurant or windowless ballroom (although to be fair to HSP it does assist with distancing).

Pardon my little whinge :p
To be fair that's more than some of their lounges offer... Edinburgh and Rotterdam particularly stand out for me as having poor food options. Not so useful when there are "coffee shops" just around the corner 😉🤭🤣
 

Stealthflyer

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Date: 10 Feb 2021
Hotel: DT Melbourne
Rate: $185
Booked: Queen Guest Room
Received : King City View Room (two categories higher, $25 rate difference)
Status: Gold

First time staying at the DT Melbourne and was quite happy. Thought this was a surprisingly competitive rate, there were quite a few 3 stars in the CBD charging around $160, and the Mercure was $180. Seemed a steal given the AO is on.

The room was quite spacious, far from the elevators (my preference) and being in the north-east corner it only shared one wall with another room. All the amenities had been removed including tea & coffee, which were available on request via room service.

View attachment 240880

They made a point of mentioning breakfast in the restaurant is currently a la carte due to covid, assume it's usually buffet? Menu below, Golds entitled to one food dish, one hot drink, and a juice.

View attachment 240889

Ordered the Avo & Eggs on sourdough which came with a healthy serving of rocket. Very satisfied for a complimentary breakfast, but $17 felt a little excessive if I were a paying. Coffee was good. Ordered an OJ which still hadn't arrived by the time I finished the food and coffee so assume they forgot. Didn't bother chasing as I didn't really need it...

View attachment 240891

All in all a good stay.
Was there much noise from the construction outside the hotel? A friend just alerted me to major works in that block and now I‘m a bit worried about my upcoming booking.
 

Lone Wolf

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Property: West Hotel Curio
Booked: King Acacia
Received: King Waratah
Late checkout: 7pm
Status: Diamond

Room door was sealed by a Hilton CleanStay sticker - good in theory but imagine the environmental impact having to stick a new one for every stay.

Dark interior decor makes the rooms feel smaller than they already are. Room came with free mini-bar (which was promptly raided).

Very generous late checkout offered.

The property was closed for most of 2020 and only reopened towards the end. Apparently its owned by the same owners as the Hyatt Regency down the road.
 

Lone Wolf

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How was the Diamond breakfast? I have a Sydney stay coming up over Easter, but have opted for the Hilton at this stage.
The restaurant was closed when I was there so you had to call room service and order off a menu.

I didn't bother with it as my office supplies a decent breakfast.
 

jase05

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Saturday, 20th March 2021
Property: Hilton Adelaide
Room booked: King Guest Room
Rate: Hilton Honor Discount $253
Received: Upgraded to corner King Deluxe Plus card from management and the obligatory 2 free water bottles.
EL still closed so received 4x drink cards each and a complimentary plate of canapés card each for use between 5-7pm at the bar.
Mrs Jase was over at the football so I helped myself to her cards and gave the scotch a nudge. The bar and lounge was packed and staff said the hotel had a very high occupancy rate currently.
A good nights sleep and not a huge buffet breakfast offering but was more than enough selections to satisfy me and was quite tasty.
Paid the usual $5 coffee tax (which always has seemed petty to me) and self parking over at the bus depot was $20/night.
Not my usual place to stay in town (probably only 5 or 6 stays per year) but you know what you will get and will no doubt be back especially if the current Accor situation continues
 
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turtlemichael

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Saturday, 20th March 2021
Property: Hilton Adelaide
The drinks vouchers can be used for barista coffee in the morning or during the day. As we somehow managed to get a double supply of vouchers, the only time we paid for morning coffee was when we forget to bring them down.
 
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Stealthflyer

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Date: March 2021
Hotel: DT Melbourne
Booked: Queen Guest Room
Received : King City View Room
Status: Gold

As @sudoer noted, the hotel is quiet despite the construction on the street outside. I was upgraded to a city view room on an upper floor at the end of the corridor so that helped.
For breakfast, Gold members get to choose one hot drink, one juice and one meal item from the a la carte menu plus one side. 70B85BAD-B862-4ECC-ADA2-69F9F3D25C63.jpeg

this is the avocado toast:
C3E51529-653B-4A05-B1C7-CF588C18B300.jpeg
The coffee was okay but it was quite weak so I popped around the Journal cafe for a second coffee.

Overall it was a really pleasant stay. I’ll definitely be back.
 

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