How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Deleted member 29185]

HSP. Base rate. Chockers full but still got a 15th floor exec room.

Here for for the youngest swanning_it's birthday party. I'm trying to be positive about this place, but the myriad of problems of the early years are indeed seared into the memory bank and so far there is little here to repair the perception. Mind you, the lounge is considerably better than those earlier years.

 

[boomy]

HSP. Base rate. Chockers full but still got a 15th floor exec room.

Here for for the youngest swanning_it's birthday party. I'm trying to be positive about this place, but the myriad of problems of the early years are indeed seared into the memory bank and so far there is little here to repair the perception. Mind you, the lounge is considerably better than those earlier years.

HSP improved significantly over the last two years. I used to be fierce critic but happy to acknowledge positive changes. Shame about Luke's restaurant, it was very good and the new one Catch is... not as nice.

I'll be there tomorrow, ATM upgrade shows exec room but relaxation suites still available so here's hoping...

 

[Deleted member 29185]

HSP improved significantly over the last two years. I used to be fierce critic but happy to acknowledge positive changes. Shame about Luke's restaurant, it was very good and the new one Catch is... not as nice.

I'll be there tomorrow, ATM upgrade shows exec room but relaxation suites still available so here's hoping...

There were no relaxation rooms showing on line yesterday. I've been trying to understand what I still dislike about this place. All in all, the rooms are an OK size. Get the hotel rather than the residences and elevator problems aren't a concern (although we still had to share an elevator yesterday with one of those oversized laundry carts they have). The foyer is still one of the ugliest hotel flyers I've ever seen and they've dropped that to a new level of tacky with some cheap poolside style funiture and beach umbrellas that look like they were the cheapest ones available in K-mart. The staff leave lots to be desired, at check in yesterday I was left standing whilst one lady chatted with what appeared to be a manager of sorts and another busied herself with something more important than checking in a new guest. Canapes weren't ready at 6 and lounge staff were dismissive. They were not very proactive with offering another spirit drink (I only had two) and wouldn't come near the our table...but the antipasto had taken a turn for the better (combined to make more a cold salad style) and the hot nibbles were good. I'll see how they go today. Might see you in the lounge tonight?

 

[Deleted member 29185]

Some pics of the highly up-market HSP foyer furniture.

 

[eric2011]

Some pics of the highly up-market HSP foyer furniture.
View attachment 89753

View attachment 89754

Pretty damn awful. What you would expect in a 2 star motel on the side of the GC highway

 

[kermatu]

Pretty damn awful. What you would expect in a 2 star motel on the side of the GC highway

Actually they'd have more class and common sense.

 

[moa999]

Such a narrow space as is.

 

[boomy]

Might see you in the lounge tonight?

Will go to the lounge earlier to grab some yummy ice cream bars. Tonight probably going for early dinner at Hurricanes next door (highly recommended, your kids would love it) then will settle in to watch the AO final, hoping for another 5 setter Classico...

 

[Deleted member 29185]

AO was on in the lounge last night!

 

[boomy]

AO was on in the lounge last night!

With sound on? If yes then good option but they better step up the spirit serve while I'm up there

Btw first time in Australia I'm getting welcome SMS after check in: Good afternoon Mr. Boomy. Welcome to the Hilton Surfers Paradise. We're glad you're staying with us as a Hilton Honors Diamond Member. How is everything with your room so far?

Nice touch!

 

[JessicaTam]

With sound on? If yes then good option but they better step up the spirit serve while I'm up there

Btw first time in Australia I'm getting welcome SMS after check in: Good afternoon Mr. Boomy. Welcome to the Hilton Surfers Paradise. We're glad you're staying with us as a Hilton Honors Diamond Member. How is everything with your room so far?

Nice touch!

I got that at the DT MEL a couple of weeks ago. Haven't had it elsewhere yet.

 

[boomy]

I got that at the DT MEL a couple of weeks ago. Haven't had it elsewhere yet.

It's very practical if you need anything, instead of calling Magic waiting 5 min on the line just send text.

Some overseas properties like Sheraton Dubai do that as well but it's not yet common at big chain hotels.

 

[Deleted member 29185]

With sound on? If yes then good option but they better step up the spirit serve while I'm up there

Btw first time in Australia I'm getting welcome SMS after check in: Good afternoon Mr. Boomy. Welcome to the Hilton Surfers Paradise. We're glad you're staying with us as a Hilton Honors Diamond Member. How is everything with your room so far?

Nice touch!

Yes, sound on.

I also got that text. I bet they wished they didn't, as I wasn't happy to return to the room at 4pm to find it still not made up, so I took the opportunity to point out a number of short comings.

I got that at the DT MEL a couple of weeks ago. Haven't had it elsewhere yet.

Happened to me last Wed at H-CNS (before check in and again after check out) and today at HSP.

 

[kermatu]

Yes, sound on.

I also got that text. I bet they wished they didn't, as I wasn't happy to return to the room at 4pm to find it still not made up, so I took the opportunity to point out a number of short comings.

.

Did you get a response to pointing out the short comings? Texts would be a good change if they are responsive. I sometimes get a call a few minutes after check-in -- which I actually don't like as it is can be an interruption or too soon to properly settle in. text might be a better way to address.

 

[Deleted member 29185]

Did you get a response to pointing out the short comings?

Yes indeed. The duty manager rang me back fairly promptly. I had a long chat with her and she offered a bottle of wine and fruit platter (both of which I think may have been intended as a welcome gift which never arrived, according to the card received), however I declined as I don't believe a complaint should be made with an expectation of a gift. IMHO, that reduces a genuine complaint to a frivolous try on for a few freebies.

My daughter did though, receive a "Happy Birthday" plate of 3 macaroons, which was a thoughtful, and appreciated, gesture.

 

[drross]

Pretty damn awful. What you would expect in a 2 star motel on the side of the GC highway

very very tacky and in a narrow allay...weird

 

[drross]

Yes indeed. The duty manager rang me back fairly promptly. I had a long chat with her and she offered a bottle of wine and fruit platter (both of which I think may have been intended as a welcome gift which never arrived, according to the card received), however I declined as I don't believe a complaint should be made with an expectation of a gift. IMHO, that reduces a genuine complaint to a frivolous try on for a few freebies.

My daughter did though, receive a "Happy Birthday" plate of 3 macaroons, which was a thoughtful, and appreciated, gesture.

View attachment 89858

have had this as the 'standard' welcome gift last 3 stays - of course without the happy birthday. Usually just welcome back

 

[drross]

Will go to the lounge earlier to grab some yummy ice cream bars. Tonight probably going for early dinner at Hurricanes next door (highly recommended, your kids would love it) then will settle in to watch the AO final, hoping for another 5 setter Classico...

Another 5 setter...excellent

 

[drross]

AO was on in the lounge last night!

and on in the QF LOUNGE in Manila

 

[AnnaB]

Some pics of the highly up-market HSP foyer furniture.
View attachment 89753

I asked hubby what hotel he thought it was and is immediate response was "I didn't know Ikea had hotels?" It actually looks like the show floor at Ikea, just before the registers