How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[straitman]

I always use a travel wifi router at HOTP for that reason :shock:

I find the wifi at HoTP to be woeful so use the cable which is actually OK.

 

[hummel]

Glad it's not just me. Laptop has wifi only no ethernet. Would have been a problem if it was an OS stay but we all know hotel broadband is often much better than here in Australia.

 

[Princess Fiona]

Status: Diamond
Stay 31st July - 4th August
Hotel : Parmelia Hilton Perth
Booked: King Guestroom Plus
Rate: $295 AAA
Received : King Deluxe Plus 10th floor

Good stay here. Welcomed back, upgrade some 48 hours out to King suite (have previously complained about Queen suite upgrade as I detest Queen beds). Since my last stay the benefit in lieu of exec lounge is a beverage of choice plus a plate of canapés

Dried fruit platter and juice with personal card from GM on the dining table in the suite on arrival.
Front desk and valets great service.
Had dinner with a few AFF'ers in the Adelphi grill tonight and both the food and service were good.
All in all a solid stay which didn't over promise and under deliver.
If I was being super picky the decor in the suites is dated whilst the space and potential of the suites is great. Renovated and refurbed they would be difficult to match in the Perth market.

 

[boomy]

Hotel : Parmelia Hilton Perth

If I was being super picky the decor in the suites is dated whilst the space and potential of the suites is great. Renovated and refurbed they would be difficult to match in the Perth market.

I thought the bide in the bathroom was something a bit dated as well

 

[Princess Fiona]

I thought the bide in the bathroom was something a bit dated as well

Is that what it is ?

 

[turtlemichael]

Status: Diamond
Property: HSW - Melbourne
Date: 29 July- 3 August 2014
Rate: AUD245.00 AAA rate
Room booked: Standard King
Received: Relaxation Suite

Was very pleasantly surprised to receive an upgrade on a 5 night stay when the hotel was showing quite full for at least part of the stay. Great room. Excellent service in the lounge. First time I've seen a singer at evening drinks anywhere. Maybe it is common at HSW? Had one dinner in Nuevo 37 which was good. (Also liked the Meat Market on South Wharf.) At our only breakfast in the restaurant we were given the bill for the coffees. I made the comment, on the bill, that for those paying $37.00 for breakfast an extra $8.00 for two minute coffees was a bit rich. The charge didn't make it to the final bill. All up, great stay.

 

[Deleted member 29185]

Property: HSW - Melbourne

an extra $8.00 for two minute coffees was a bit rich. The charge didn't make it to the final bill.

Has HSW coffees been $8 since this charge was introduced or has the $5 coffee escalated 60% to $8 in under a year?

No coffee in Australia is worth $8 IMHO.

 

[Virgin Bart]

Has HSW coffees been $8 since this charge was introduced or has the $5 coffee escalated 60% to $8 in under a year?

No coffee in Australia is worth $8 IMHO.

$8 for ONE coffee??

 

[hummel]

$8 for ONE coffee??

I read it as two coffee's...

 

[dfcatch]

$8 for ONE coffee??

I think that's just if you want the stirring spoon.

There is an extra charge if you want actual coffee

 

[JMFK]

$8 for ONE coffee??

$7.50 at the Park Hyatt in Melb. And no, it's not good.

 

[Virgin Bart]

$7.50 at the Park Hyatt in Melb. And no, it's not good.

That is, quite simply, stupid.

I don't care what my income ever is, I could not justify that for a coffee.

 

[anat0l]

That is, quite simply, stupid.

I don't care what my income ever is, I could not justify that for a coffee.

Not to go off track, but it may just cost that much for a coffee in some European country.....

 

[Deleted member 29185]

I read it as two coffee's...

Ahh, yes you probably right. That sounds more reasonable.

 

[Moopere]

I did however find the wifi to be very slow which makes it a real pain and just reverted to tethering my phone.

Ahh, thanks for the reminder - I'm going to be contacting the hotel about this and a couple of other smaller niggles. At AU$27.00/24 hours if I were actually paying I'd be mightily annoyed and I'm surprised they don't either fix it or simply turn it off. Stayed for three days recently and most of the time I couldn't even get to the login page let alone actually use the connection for anything useful.

At other hotels where this can be a problem I will often hook up a router to their wired network connection but even the ethernet cable wasn't working last stay at HotP.

 

[QF WP]

Will be interesting to see the upgrades this weekend at the Adelaide Hilton, as there are a number of AFF'ers there who are Diamonds. First in, or highest economic value (paid rates) or number of past stays at property??

There are times when being a tea drinker make me smile. This is one of those times

 

[turtlemichael]

Has HSW coffees been $8 since this charge was introduced or has the $5 coffee escalated 60% to $8 in under a year?

No coffee in Australia is worth $8 IMHO.

"....or breakfast an extra $8.00 for two minute coffees was a bit rich. "

Four dollars per coffee...minute meaning tiny.

 

[Moopere]

In PER its easy to get stung 5$ for a coffee and certainly >$4 is common, however, my feelings towards this issue at Hiltons is that the in house breakfasts are already priced extortionately. HSW at about $37 per head is ridiculously high, seriously, anywhere else and you'd probably laugh your overpriced coffee up your nose if the waiter were to tell you this price for a pretty uninspired buffet style breakfast.

It just comes across as gouging and this is not how you want to feel at a five star ... at least, I mean, you already know you're being gouged but at least try to make it not so in-your-face.

For now, at least, there are other ways to get your fix. I routinely start my breakfast in the lounge for a reasonably decent coffee and then head on down to the restaurant. Honestly, I rarely seem able to get a decent coffee in the main restaurants anyway .. probably Glass in SYD is the only exception I can remember.

 

[Princess Fiona]

Will be interesting to see the upgrades this weekend at the Adelaide Hilton, as there are a number of AFF'ers there who are Diamonds. First in, or highest economic value (paid rates) or number of past stays at property??

There are times when being a tea drinker make me smile. This is one of those times

If it's on past stays we will be at the bottom of the pile as complete newbies :shock:

 

[anat0l]

There are times when being a tea drinker make me smile. This is one of those times

I believe tea is chargeable as well at breakfast unless you consent to the house English Breakfast blend.

If I wasn't prepared to shell out for espresso then I'd take the stock tea myself unless I needed the wire charge of coffee a la brew.