How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[jetlagger]

Your wish...

View attachment 30027
Entry/lounge/dining

View attachment 30028
Dressing room

View attachment 30029
Bedroom

View attachment 30030
Study nook - the mirror is the door to the store room

Lovely.. Hope you had a butler on call as well
Thanks for sharing

 

[drross]

Just left HSW after a great stay. 2 rooms..had sister and her husband with us. Check in was in the lounge..so easy. Great service in the lounge in the evenings and for breakfast. Staff so helpful. One of our bests stays at HSW and Australia won(against the French) despite it being the most boring test ever!

 

[anat0l]

Your wish...

What on earth does one do with all that space?

 

[N860CR]

Gold

Hilton New Orleans Riverside

Booked: Standard King

Received: Standard King

No real recognition. Staff member was very bored and gave a half-coughd welcome back but that's about it. Coupons for a coffee and one food item provided as breakfast. Additional $10+++ for restaurant breakfast. Two bottles of water provided at checkin. Received the room booked on a low floor with no view.

Seems to be the norm at these big American conference hotels now.

 

[JessicaTam]

What on earth does one do with all that space?

Spread out!

 

[turtlemichael]

Status: Diamond
Property: Conrad Seoul
Rate: Points
Dates June 17-22
Booked: Standard King
Received: Executive King
A really good stay. The lounge is excellent for both breakfast (eggs to order and most other things) and evening drinks (including a comprehensive selection of hot and cold foods) all accompanied by professional and friendly service. Room over looking the river was very comfortable once the complexities of the electronics were mastered. It had an excellent rainforest shower and a Japanese style toilet which did everything except poor the coffee. The bed was the best I've had in a hotel. The hotel is well located for the ICN airport bus (50 minutes) and about 5 minutes walk from the metro) It is stylish and attractive. All up, one of the better hotels I've stayed at

 

[turtlemichael]

Status: Diamond
Property: Conrad Hong Kong
Rate: 2450+HKD AP
Dates June 22-23
Booked: Standard King
Received: Peak view Executive King
All good. Usual friendly and professional service in the lounge and it was not very busy on a Sunday night/Monday morning. Comfortable room and bed and a readily offered late check out at 4.00pm. Like the hotel a lot.

 

[boomy]

Thanks for the reports turtlemichael!
I'm a big fan of Conrad hotels and you just reminded me I need to book accommodation in ICN & HKG for later this year

 

[drron]

Must say Hilton have been nice to us this trip.
several hotels booked with points from mrsdrron's account.She is silver but at a Hilton,DT and HGI in the UK she got full brekkie,internet access,waters and even a bottle of jellybeans thrown in at the DT Sheffield Park.
Even here at the NRT Hilton we are getting the wifi comed by me showing my gold card even though mrsdrron's points booking.

 

[jetlagger]

Must say Hilton have been nice to us this trip.
several hotels booked with points from mrsdrron's account.She is silver but at a Hilton,DT and HGI in the UK she got full brekkie,internet access,waters and even a bottle of jellybeans thrown in at the DT Sheffield Park.
Even here at the NRT Hilton we are getting the wifi comed by me showing my gold card even though mrsdrron's points booking.

IME Hilton Narita is always a welcoming & pleasant property for HH status guests.

 

[anna2103]

Status: Gold
Property: Hilton kuala Lumpur
Rate: 139 AUD
Dates June 15 to 16
Booked: Standard King
Received: Executive King
Great hotel for airport connections, nothing to complain about with lounge, pool area nice

Status: Gold
Property: Hilton Garden Inn Frankfurt Airport
Rate: 129 AUD
Dates June 19 to 20
Booked: Standard King
Received: Standard King, high floor plus choice of free breakfast or 1000 points

Great hotel, 10 minute walk from Terminal 1. No aircraft noise. Highly recommend, but rates can vary so book ahead

 

[JMFK]

Status: Diamond
Property: HSW
Rate: $280
Date: 23 June
Booked: Twin Hilton Guestroom
Received: Twin Hilton Guestroom

Booked a Twin Room for my business partner and I, and mentioned in the comments that, if available, a 2 Bedroom Suite would be much appreciated

On check-in, the Agent said 'we've got you for one night staying in a Twin Room...' - at this point I asked if an upgrade to a 2 Bedroom would be available. She typed for a few minutes, umed and ahhed, and then said she'd go out the back and ask. That's normally a good sign, so I was confident, but alas, she came back and said it wasn't but they'd be please to offer me an amenity in lieu of an upgrade (gone are the days where you got both! ) Asked what my preference was, Shiraz, beer etc. Went with Beer and Nuts....unfortunately it never arrived. No card from the GM either.

Wasn't feeling the love this trip...only the 9th floor, and wasn't even a city view room. Ouch.

Beers in the Lounge that night were average too, only James Boag on offer - no more White Rabbit

Comfortable stay as always though - great hotel.

 

[dfcatch]

Interesting....

Was a 2-bedroom available for sale at the time of checkin?

That's what I always check as I walk into the hotel.

 

[Deleted member 29185]

Interesting....

Was a 2-bedroom available for sale at the time of checkin?

That's what I always check as I walk into the hotel.

That ploy rarely works in SYD. Maybe HSW is catching that disease!

 

[JMFK]

Interesting....

Was a 2-bedroom available for sale at the time of checkin?

That's what I always check as I walk into the hotel.

I did check, and there actually wasn't, but I have a feeling the one she was checking on was actually assigned to someone else as an upgrade.

I checked in about 5pm, so maybe I was too late?

I wonder if securing the reservation with a credit card helps with upgrades? I never do it unless it's an AP, but perhaps they don't assign upgrades to people who aren't confirmed until checkin?

I once had a manager at HSW apologise to me because she assigns room upgrades for Diamonds and VIP's the morning and I hadn't booked until noon the day of arrival - which meant she missed me.

 

[DC3]

... I once had a manager at HSW apologise to me because she assigns room upgrades for Diamonds and VIP's the morning and I hadn't booked until noon the day of arrival - which meant she missed me.

That's interesting, because my upgrades have always shown (usually early) during the night prior to arrival, and well before morning. Maybe it's whenever it suits them.

 

[JMFK]

Maybe it's whenever it suits them.

Plenty of evidence of that

 

[hydrabyss]

HOTP usually the evening before arrival.Sydney and Brisbane usually late morning on the day of arrival.Although was shocked when my last stay at Brisbane showed 4 days before .

 

[coolumbla]

Conrad hong kong same time as Princess and Shrek
booked peak view , changed dates about 4 times
Met princess in lounge as was checking in there ."is there a harbour view room"
Are you sure sir we have you in a peak view suite!

Currently at HOTP
now 4/4 this year for relaxation suite here

HSW stays this year 2 but in suites already so hard to get an upgrade!

Hilton sydney
Ive got a higher floor *S*

My personal belief is that it relates to how many times you have stayed there in a year

AM at Hilton sydney tomorrow
Be interesting to see how i go seeing as I'm arriving after the lounge shuts
Last time i did that i got a larger room but that was at the desk at the time from a very competent front desk manager

Note to self
Do not check in HOTP at 645 PM when an A380 worth of flight attendants are checking out!

 

[jetlagger]

Note to self
Do not check in HOTP at 645 PM when an A380 worth of flight attendants are checking out!

Can you check in at the EL @ HOTP? It would make it so much easier.
Most of the hotels I have frequented have very streamlined practices for Air Crew check in & out procedures to alleviate them milling around the reception/cashier areas for check in & check out.
Some properties have dedicated crew rooms where this can be done as well.
But you are talking about the EK crew..