How can we make Qantas great again and make us Aussies proud?

[drewbles]

Get rid of the CEO and get one in who understands the Australian psyche.

Perhaps Australian should be replaced with 'Non LCC Airline'.

AJ should have stayed at JQ, and JB should have headed up QF.

Just my 2c at least.

 

[bazoukka]

Qantas staff at check in and in flight need to be trained in customer service. it seems that every time i fly them i get attitude and rudeness. i love qantas but i must say their performance in the customer service side of things is really poor.

 

[timmitch]

Customer service training for a lot of the staff is a must. A lot are rude and when you ask for something ( not anything stupid) it is like the biggest deal. Us flying with them pays their wage. Some new young fresh blood in the system would go a long way too. If you don't like the job piss off and find something else. Plenty of others would love to take their spots

 

[OATEK]

I have found it was about 50-50, the chance of getting "helpful" vs "surly" service at check-in as general PAX. But since using the QP membership to checkin on the other side of the counter, its running more 75% positive and 25% surly.

 

[wunala]

AJ should have stayed at JQ, and JB should have headed up QF.

I agree. Qantas should not morph into Jetstar, which I feel they are, but hope they DO NOT.

 

[TonyHancock]

What more can be done?

A return to "that" cricket safety video would be an excellent start. In fact lots of marketing associating QF with the current Australian Cricket XI. I think it would identify QF as*:

Worldbeaters
Never giving in
Having top class performers on the team
Quick to utilise new technology well
Operating, with excellence, in all forms of the game - short haul, long haul, international etc.
Having Strength in depth.
Adaptive



*It should be noted that the poster has decided to live in 2003 so his thinking may not always necessarily reflect 2013.

 

[Moody]

A return to "that" cricket safety video would be an excellent start. In fact lots of marketing associating QF with the current Australian Cricket XI. I think it would identify QF as*:

Worldbeaters
Never giving in
Having top class performers on the team
Quick to utilise new technology well
Operating, with excellence, in all forms of the game - short haul, long haul, international etc.
Having Strength in depth.
Adaptive



*It should be noted that the poster has decided to live in 2003 so his thinking may not always necessarily reflect 2013.

That was a low blow ..... I hope fans of the baggy green were wearing their box!