Hotels: a general critique | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Hotels: a general critique

Status
Not open for further replies.

codash1099

Established Member
AFF Supporter
Joined
Aug 2, 2006
Messages
2,635
Qantas
Platinum
I don't travel as much as many (most?) of you but most is for leisure and usually for multiple nights. Over the years, I've developed a number of pet hates that may strike a chord with other travellers. I've listed a few in no particular order.

1. Is soap the most expensive item in running a hotel? If not, give me decent sizes and one each for the shower and hand basin. And renew it when obviously needed.

2. Define descriptive location terms such as "a stone's throw", "a few steps from". In most cases, it's neither.

3. Two single bed pushed together does not make a double bed!

4. If you must cut the power when I leave the room, leave the power system on so I can charge my battery powered devices. In one hotel, it cut the power to my charger but left the air conditioning running!!!

5. Towels wear out. When they resemble sheets, replace them.

6. Power points should be located near beds and desks, not hidden under tables or behind the TV.

7. Make WiFi free and fast. Don't offer me dial-up speed free but charge outlandish fees for anything faster and still claim you offer free WiFi.

8. Position the toilet roll so that I can actually reach it without contortions. And don't get me started on toilet paper quality.

There are many more, so feel free to add your own.
 

get me outta here

Senior Member
AFF Supporter
Joined
Nov 18, 2011
Messages
6,328
Qantas
LT Silver
Flights
My Map
If I turn up early and my room is ready please at least let me drop my bag and use the bathroom. It won't cost very much more.
 

markis10

Veteran Member
Joined
Nov 25, 2004
Messages
30,091
The soap issue is an interesting one, make the bar larger so more gets thrown out? Many hotels are going towards the dispenser of body soap instead, I am not sure what is better. Maybe the Tunes model of BYO towel etc or pay is something worth considering ??
 

RooFlyer

Enthusiast
AFF Supporter
Joined
Nov 12, 2012
Messages
14,128
Qantas
Platinum
Flights
My Map
Excellent list, to which I add:

* Have the cleaners or some-one check the aircon between customers. If its not working, FIX IT !

* If room doors must self close, put a damper on it so it doesn't BLOODY SLAM!

* If there are lawns or a pool or any other hotel facility, let them be for the guests. Don't re-sell those areas for private functions and deprive paying guests of their amenity and allow guests to be free of noisy nightclubs in marquees right in front of rooms!

*If there are hotel renovations or noise coming in from the building site next door, have the decency to advise that on your web site.

* Have some-one sweep all corridors for used room-service plates and trays at least hourly. A plate of food scraps in the hallway a day later doesn't say much for your sense of hygiene.
 

zig

Established Member
AFF Supporter
Joined
Apr 9, 2007
Messages
1,548
Sounds as though we must have stayed in a lot of the same hotels RooFlyer. ;)
 

boomy

Senior Member
AFF Supporter
Joined
May 10, 2013
Messages
7,627
If there are lawns or a pool or any other hotel facility, let them be for the guests. Don't re-sell those areas for private functions and deprive paying guests of their amenity and allow guests to be free of noisy nightclubs in marquees right in front of rooms!
Totally agree, I hate when hotels are doing that. Like when HSP sometimes close half of its exec lounge (the half with the better view) for private functions and hotel guests are left without a place to sit. Anything for a penny...
My addition - thick walls and double glazed windows. The most important thing for me when staying in a hotel is to get a good night sleep. I don't want to hear what people in the next room are doing at 2am and I don't like to wake up in the middle of the night by an ambulance/police/train/plane noise.
 
Last edited:

Alanslegal

Senior Member
Joined
Jun 22, 2007
Messages
5,231
One of my biggest dislikes is "adding a charge" to things which I expect the hotel to be provided for free. This usually happens at resorts where they want to charge you $x for a beach chair for example.
 

docjames

Senior Member
AFF Supporter
Joined
Jul 10, 2007
Messages
8,661
Flights
My Map
OMG there's a million of these; here's a few more.

One weight machine and one rowing machine for a 300+ room hotel isn't a "gym".

One 1995-era computer and a non-functioning printer is not a "business centre".

Anything needing more than 10 mins in a shuttle to get there isn't an "airport hotel".
 

boomy

Senior Member
AFF Supporter
Joined
May 10, 2013
Messages
7,627
One 1995-era computer and a non-functioning printer is not a "business centre".
Like the "retro" computers at Hilton ADL exec lounge. Sometimes I need to print some documents and I always feel I'm going back in time when using them :)
 

Hvr

Senior Member
AFF Supporter
Joined
Jun 27, 2007
Messages
8,847
Qantas
Platinum
Like the "retro" computers at Hilton ADL exec lounge. Sometimes I need to print some documents and I always feel I'm going back in time when using them :)
The retro computers match the retro web site. Hilton seems to have forgotten that their web site is the primary means for customers to interact with them. And if possible even book with them.

I've just completed a series of bookings in the US and it was hard, too damned hard to be honest.
 

DeKa

Established Member
AFF Supporter
Joined
Oct 26, 2008
Messages
2,282
Qantas
Gold
Virgin
Red
Flights
My Map
The retro computers match the retro web site. Hilton seems to have forgotten that their web site is the primary means for customers to interact with them. And if possible even book with them.

I've just completed a series of bookings in the US and it was hard, too damned hard to be honest.
You haven't seen their "Direct Connect" site for employees of companies with corporate negotiated rates. So ancient!
 

JohnK

Veteran Member
AFF Supporter
Joined
Mar 22, 2005
Messages
41,425
LOL! I think most of us encounter these issues in most hotels.
 

rioter

Member
Joined
Nov 17, 2013
Messages
231
Easy to locate light switches. Have had to use a bathroom in the dark on more than one occasion.
 

davlaw

Junior Member
AFF Supporter
Joined
Aug 28, 2011
Messages
12
Don't know how many hotels I have stayed at where they either don't deliver the paper (even though they say they will) even after you complain you never got one!

I have stayed at some places several times and for 3 or 4 days at a time and they still can't get your paper to you.

My other bugbear is most rooms I stay in have a leaking tap or toilet - its not the noise just the waste of water - especially when they have a sign saying to conserve water and reuse your towels. Double standards.
 

Warks

Established Member
AFF Supporter
Joined
Oct 9, 2003
Messages
2,207
Ah one of my favourite topics that comes up from time to time. Nodding my head at each point made. Think I've got concussion now...

- decent shower roses - not those $10 jobs from Bunnings that fall on you.

- tighten up the nuts on the taps! With a spanner! Every, and I mean every, hotel and motel I ever stay in has loose taps.

- I know people like the quiet but I'd also like the chance to open a window to get some real air - probably not advisable in some cities though.

- have a TV remote that works, if the batteries fall out each time it's picked up it's time for a new one.

- if you have cable channels and in-house movies, please check they are working. I've stayed in places over several months where certain channels never work properly. Also the in-house movie volume always seems to be set at 120 decibels above the normal channels.

- at peak check-out times like 7-9 am try having more than one staff member on reception.
 

BettyLeB

Newbie
Joined
Dec 22, 2009
Messages
1
Paying for internet in 4 and 5 star hotels really irritates me. Internet is a necessity these days. Include it in the cost of the room. I travelled in France and Spain for 2 months last year and most hotels - even small 2 star hotels had free wifi.
 

fairhsa

Intern
Joined
Feb 3, 2012
Messages
61
Supply (Note - you Korean hotels!) and then top up tea, coffee AND SUGAR between each guest.
If my sign says "Do not disturb".... then DO NOT DISTURB!
Please ensure the plug sockets are capable of being used with an adapter and not so close to the floor/furniture/each other than it is impossible to plug anything in.
Please check the amenities and top up between guests ... yes, I do use the shower cap.
Please carpet your hallways ... wood may look nice but every set of high heels or wheeled trolleys that pass my door echo like hell.
It I turned off the air-conditioning, DON"T TURN IT BACK ON while I am out! I actually prefer not to have to bring my cardigan just to sit in my room.
Please don't throw away anything that is not in the bin. i know that pile of little bits of paper look messy, but they are called receipts and I need them for my expenses! Similarly, sometimes I don't get around to reading the newspaper in the morning.. I would like it to still be IN THE ROOM by the time I get back in the evening!
 
Status
Not open for further replies.

AFF on Air Podcast

  • “Hidden City” Court Case – AIR022
    Sat, 19 Oct 2019 09:30:46 AEDT
      Earlier this year, German airline Lufthansa tried to sue a passenger that exploited the loophole of hidden-city ticketing by skipping the last flight on their ticket. This ...
  • Summer in Europe – AIR021
    Sat, 05 Oct 2019 17:28:53 AEST
      Qantas and Virgin Australia are fighting over two rare and lucrative new landing slots for Tokyo's Haneda Airport. Meanwhile, four European airlines have gone bankrupt in ...
  • Are Loyalty Programs a Scam? – AIR020
    Sat, 21 Sep 2019 08:36:18 AEST
      The ACCC recently released a damning draft report into Australian loyalty schemes, calling out practices that it says may shock consumers and putting loyalty program opera ...
  • Air Chathams – AIR019
    Sat, 07 Sep 2019 16:41:06 AEST
      With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this episode, Matt ch ...
  • Project Sunrise – AIR018
    Sat, 24 Aug 2019 16:12:31 AEST
      Later this year, Qantas will decide which aircraft it will use to operate non-stop flights from the east coast of Australia to London and New York - a feat it aims to achi ...

Community Statistics

Threads
83,356
Messages
1,936,233
Members
50,951
Latest member
Lizzycc
Top