Mark3000
Active Member
- Joined
- Apr 3, 2014
- Posts
- 674
We found $500 on our credit card after checkout and they never told us and we would appreciate advice regarding what to do.
We had some issues on check in with a nasty manager but our stay at this hotel went fine.
A week after checkout, we found $500 on our credit card statement and called to ask why. This manager who is really aggressive and nasty claimed that "ornaments" were damaged and there was damage to the paint on the wall. This is in an old apartment that hasn't been renovated in 10 years.
We thought we would be OK disputing the charge with Amex but the manager wrote to them saying we damaged ornaments and Amex have said the charge will be put back on.
Apart from small claims court, what are our options.
This is an apartment block in New South Wales.
Obviously a bad tripadvisor review is coming their way, but this manager thinks she is above the law.
2 months later they have refused to reply to our emails or send quotes or written proof.
We are at a loss what to do, but it seems taking them to Small Claims Court is the best option.
Thanks
We had some issues on check in with a nasty manager but our stay at this hotel went fine.
A week after checkout, we found $500 on our credit card statement and called to ask why. This manager who is really aggressive and nasty claimed that "ornaments" were damaged and there was damage to the paint on the wall. This is in an old apartment that hasn't been renovated in 10 years.
We thought we would be OK disputing the charge with Amex but the manager wrote to them saying we damaged ornaments and Amex have said the charge will be put back on.
Apart from small claims court, what are our options.
This is an apartment block in New South Wales.
Obviously a bad tripadvisor review is coming their way, but this manager thinks she is above the law.
2 months later they have refused to reply to our emails or send quotes or written proof.
We are at a loss what to do, but it seems taking them to Small Claims Court is the best option.
Thanks
