When I had AA flights not crediting to QF after about 2-3 weeks, I sent a copy of (just) the boarding passes to [email protected] for resolution. This is usually the best way of dealing with it. You probably did that, anyway.Hi DC3, After 3 or 4 attempts and several months later ... Success.
But I already had another AY itinerary booked and on return only the outward legs were credited: HKG/HEL & HEL/GVA. Have been back almost 3 months and still waiting for the return legs
It has put me off flying Finnair to be honest.
I am having problems getting AY legs credited to my account. We flew business into Lyon via HK & HEL.
After initial knock back I have supplied our itinerary & most boarding passes.
Why do they require 2 sources of evidence anyway?