Hey, where's my booking?

Status
Not open for further replies.

albatross710

Established Member
Joined
May 15, 2004
Posts
3,701
Just have to share the interesting situation when I went to check in at Hilton Athens last week.

Using the Hilton website I had made the non-cancellable booking for two nights and included my HH number. When the confirmation email arrived I forwarded it to [email protected] and added it to my travel plans. I even installed the HH iphone app and was able to see the booking there.

So no surprises to know that when I lobbed up to the desk at Athens they had no record of the booking. Nudda, nothing, zero. I was standing at the desk, showing them the email and even the booking that was still displaying on the iPhone app. The guy was quite frustrated and just started a fresh booking.

So instead of a king size bed with high floor away from lifts...we got two queen single beds pushed together into a really big king double. Our room had a great view of the Acropolis.

In general that hotel is so tight with everything. Wifi was something like EUR10/hour, the mini bar fridge was strictly not able to hold any personal items but they do offer to hire us a personal fridge for EUR10/day.

Alby
 
Yep sounds pretty Greek like to me - not a racist comment but rather a comment based on past experiences in Athens.
 
Yep sounds pretty Greek like to me - not a racist comment but rather a comment based on past experiences in Athens.
I thought it was interesting from the point of view of systems integration. While there is a presentation of a single unified international platform, at the hotel level there must be many disparate systems.
 
IME the Greeks are the Chinese of Europe - if there is any possible way to create 'confusion, complication and contradiction' they will find it.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Back
Top