Help!! - who do I kill.... [Insulin taken at Security, no Notification]

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Bindibuys

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Hi,
my best friend travelled from Darwin to Melbourne today, and upon arrival at Melbourne, awaiting his next flight to Canberra, he discovered that his insulin had been removed from his esky.
The only time the esky was out of his sight, was during xray at Darwin.
He is ready to kill someone working at the xray area, as this threatens his life, being a type 1 - insulin dependant.

My question - who is he best to call tomorrow, to have that staff member instructed that you can not remove needles from hand luggage, when that needle is used for insulin, and more so, not tell the passenger that it has been removed.

Any insight would be appreciated.
 
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Hi,
my best friend travelled from Darwin to Melbourne today, and upon arrival at Melbourne, awaiting his next flight to Canberra, he discovered that his insulin had been removed from his esky.
The only time the esky was out of his sight, was during xray at Darwin.
He is ready to kill someone working at the xray area, as this threatens his life, being a type 1 - insulin dependant.

My question - who is he best to call tomorrow, to have that staff member instructed that you can not remove needles from hand luggage, when that needle is used for insulin, and more so, not tell the passenger that it has been removed.

Any insight would be appreciated.

I would start with the airport operator: When You Arrive A phone number is at...
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