Irishbazz
Member
- Joined
- May 17, 2016
- Posts
- 271
Re: Help! Virgin Velocity eStore refuses to allocate points, despite advertising emai
Little bit off topic but I had a similar issue, where I had gone through the e-store to buy a pair of shoes.
For a week afterwards no purchase was showing up under the pending transactions for the e-store. I put in a claim for the missing points and uploaded the receipt and four weeks later was credited with 12 points to the dollar rather than the 4:1 advertised!
Just got an email saying to ensure cookies are enabled for future purchases.
Really depends on the person who deals with your issue IMHO.
Good to see Velocity can do the right thing every now and then.
Little bit off topic but I had a similar issue, where I had gone through the e-store to buy a pair of shoes.
For a week afterwards no purchase was showing up under the pending transactions for the e-store. I put in a claim for the missing points and uploaded the receipt and four weeks later was credited with 12 points to the dollar rather than the 4:1 advertised!
Just got an email saying to ensure cookies are enabled for future purchases.
Really depends on the person who deals with your issue IMHO.
Good to see Velocity can do the right thing every now and then.