Expert advice needed, thanks. Theoretically I should be able to use Krisflyer points via the Star Alliance partnership on a trip to Auckland (from Brisbane) I need to take in March, however I am at a loss as to how to make this work. Star Alliance says you need to contact the Frequent Flyer Program to which you belong. From the Krisflyer page and schedules, flights are available, I presume codeshared with Air NZ. Book now says no flights or seats available and contact your local Singapore airlines office. Doesn't seem to matter what dates I put in as an example. Just after advice from others about this before considering if I go to the trouble of contacting Singapore airlines. I have expiring Star Alliance points which I'd like to use. I can also convert them to Velocity and book with Virgin using Velocity points which at the moment seems a much easier option. Thanks.