Help!
I was on a JetStar flight from Sydney to Cairns on NOV 8th, flight # 952 and they have lost my luggage. It's beeen 7 days so far and there hasn't been any news on this. I've been calling both the JetStar baggage claims office in Sydney as well as the Jetstar in Cairns and 8 out of 10 times, no one will answer. It will just ring and ring or sometimes, it'll be busy and sometimes, someone will pick up and just hang up! When I do actually get in touch with someone (Donna in the Sydney office) all she keeps telling me is that they can't find my bag and that there's nothing they can do. That the last update is showing that it was sent to Cairns on a different flight. That I should submit a claim to the Melbourne office. When I call the Cairns Jetstar number (Fiona and Kylie) tell me that there's nothing they can do and that the claim's been passed over to the Sydney office as that's where the bag is from. That I have to call the Sydney office. Mind you, I have to call 10-15 times before I get through once!
The big problem of all this is that I am scheduled to travel around the world for 6 months and Australia is my first destination. I have roughly 4-5 months worth of clothes and travel accessories in that bag. I am so frustrated/angry/annoyed at the way Jetstar is handling this matter. I feel like everyone i talk to is so eager to push off the problem to someone else. They are so quick to get off the phone with me and dismiss my situation.
I am utterly disappointed in Jetstar and its customer service. They are so quick to take your money when you buy your ticket but ignore you when you actually need their assistance in matters such as this.
Can anyone offer any advice? Suggestions on what I should do?
I am so lost right now and have been traveling with just my carryon bag and have been wearing the same clothes for 5 days and just buying a few things here and there along the way.
I was on a JetStar flight from Sydney to Cairns on NOV 8th, flight # 952 and they have lost my luggage. It's beeen 7 days so far and there hasn't been any news on this. I've been calling both the JetStar baggage claims office in Sydney as well as the Jetstar in Cairns and 8 out of 10 times, no one will answer. It will just ring and ring or sometimes, it'll be busy and sometimes, someone will pick up and just hang up! When I do actually get in touch with someone (Donna in the Sydney office) all she keeps telling me is that they can't find my bag and that there's nothing they can do. That the last update is showing that it was sent to Cairns on a different flight. That I should submit a claim to the Melbourne office. When I call the Cairns Jetstar number (Fiona and Kylie) tell me that there's nothing they can do and that the claim's been passed over to the Sydney office as that's where the bag is from. That I have to call the Sydney office. Mind you, I have to call 10-15 times before I get through once!
The big problem of all this is that I am scheduled to travel around the world for 6 months and Australia is my first destination. I have roughly 4-5 months worth of clothes and travel accessories in that bag. I am so frustrated/angry/annoyed at the way Jetstar is handling this matter. I feel like everyone i talk to is so eager to push off the problem to someone else. They are so quick to get off the phone with me and dismiss my situation.
I am utterly disappointed in Jetstar and its customer service. They are so quick to take your money when you buy your ticket but ignore you when you actually need their assistance in matters such as this.
Can anyone offer any advice? Suggestions on what I should do?
I am so lost right now and have been traveling with just my carryon bag and have been wearing the same clothes for 5 days and just buying a few things here and there along the way.