Has Cathay stopped personal greeting for Qantas passengers?

[LionKing]

Hello everyone.
My annual travel has almost 50% of my SCs are from Cathay Pacific, which made me become Qantas Platinum.
Yet I have noticed from 2026, seems ISM has stopped personal greeting for Emerald members, but they do it for Cathay Gold and Diamond.
Do you notice this change? Anyone has similar experiences?

 

[MEL_Traveller]

Hello everyone.
My annual travel has almost 50% of my SCs are from Cathay Pacific, which made me become Qantas Platinum.
Yet I have noticed from 2026, seems ISM has stopped personal greeting for Emerald members, but they do it for Cathay Gold and Diamond.
Do you notice this change? Anyone has similar experiences?

I think there was some discussion on this thread, comparing experiences on CX? QF Platinum Recognition on flights

 

[SYD]

I think there was some discussion on this thread, comparing experiences on CX? QF Platinum Recognition on flights

It would have to have been very sudden.

We had 9 CX flights last year (8x J and 1x Y). Each time the CSM made a bee line to welcome us.

We usually got food orders taken first and meals delivered first (including in whY).

On the whY flight, we were in the forward mini cabin of an A330. The CSM proactive advised that we could take a middle row each as they were empty! That flight was mid Dec 25.

However, perhaps the problem could be status falling off CX system. Which happened to us. I realised at checkin when the guy said we dint have lounge access despite OWE status. Cut a long story short he re-entered our QF FF# with leading zero and all good.

 

[Captain Halliday]

I had two CX sectors last week and was greeted by the CSM on both.

 

[LionKing]

I had two CX sectors last week and was greeted by the CSM on both.

Hm... That's a bit strange. I had 4 flights so far in 2026 and did not have personal greeting. They greeted Cathay Gold instead.

I saw that on their iPad, I had a green square next to it, Cathay Gold is gold and Diamond is black.

 

[SYD]

Hm... That's a bit strange. I had 4 flights so far in 2026 and did not have personal greeting. They greeted Cathay Gold instead.

I saw that on their iPad, I had a green square next to it, Cathay Gold is gold and Diamond is black.

Are you certain your FF status came thru - it should have been obvious on your BP with “Emerald”?