Green Tier Timing of Status Credits

[PaulyB]

Hello

I am looking for some experience regarding the time it takes for a Green Tier Hotel Stay to percolate through the system?

We have a gold membership that is 40 status credits short and the year ends at the end of Feb. to maintain gold. If we took a local eco hotel booking would that be enough time or would it not appear until March? Sometimes they can take ages.

Thanks!

 

[Montien]

While the 50 SCs (or 10k points) usually post within 24–48 hours of completing your fifth leaf, the Sustainable Stay"leaf is the bottleneck. Qantas Hotels can take anywhere from 2 to 8 weeks to verify an eco-stay with the property and trigger the leaf.

 

[PaulyB]

While the 50 SCs (or 10k points) usually post within 24–48 hours of completing your fifth leaf, the Sustainable Stay"leaf is the bottleneck. Qantas Hotels can take anywhere from 2 to 8 weeks to verify an eco-stay with the property and trigger the leaf.

Yes - just as I suspected. Invaluable. Thank you! Begins to limit the choices of Green Tier items because of the short time span.

 

[SYD]

Hello

I am looking for some experience regarding the time it takes for a Green Tier Hotel Stay to percolate through the system?

We have a gold membership that is 40 status credits short and the year ends at the end of Feb. to maintain gold. If we took a local eco hotel booking would that be enough time or would it not appear until March? Sometimes they can take ages.

Thanks!

Others here reported very recently that a Green Stay posted the leaf a few days after the stay while the regular points took the requisite 4 wks to post.

 

[Montien]

Yes - just as I suspected. Invaluable. Thank you! Begins to limit the choices of Green Tier items because of the short time span.

Could be worth checking with their customer support. Probably worth a shot if you're this close to the status.

 

[PaulyB]

Could be worth checking with their customer support. Probably worth a shot if you're this close to the status.

Sorry to seem dumb - which customer support are you referring to? QFF?

 

[Montien]

Sorry to seem dumb - which customer support are you referring to? QFF?

Contact Qantas Frequent Flyer rather than Qantas Hotels, and ask for the Frequent Flyer team to manually apply your Green Tier reward (the 50 SC) if the eco hotel stay doesn’t post in time.

Keep all documentation (booking confirmation, check‑out invoice, screenshots showing it as an eco/Green Tier hotel in Qantas Hotels). If the Green Tier leaf or the 50 SC hasn’t appeared within about a week of check‑out, call Qantas Frequent Flyer and explain that:

• Your membership year ends end‑Feb,
• The eco stay is complete and should qualify for Green Tier,
• You need the 50 Status Credits applied to retain Gold.

Good luck!

 

[PaulyB]

Contact Qantas Frequent Flyer rather than Qantas Hotels, and ask for the Frequent Flyer team to manually apply your Green Tier reward (the 50 SC) if the eco hotel stay doesn’t post in time.

Keep all documentation (booking confirmation, check‑out invoice, screenshots showing it as an eco/Green Tier hotel in Qantas Hotels). If the Green Tier leaf or the 50 SC hasn’t appeared within about a week of check‑out, call Qantas Frequent Flyer and explain that:

• Your membership year ends end‑Feb,
• The eco stay is complete and should qualify for Green Tier,
• You need the 50 Status Credits applied to retain Gold.

Good luck!

Thankyou @Montien . That's very helpful. Will keep you posted

 

[PaulyB]

So I have an update for you following the excellent advice from @Montien I thought others may benefit from this as it builds on the previous post.

My daughter (also Gold) spoke to Qantas yesterday, and all will be well. Her husband will be able to retain his gold status if he completes the green tier before the end of his membership period, which is the end of Feb.

She said:

This is even though some of the status credits will take some weeks to compute within the system. So for example, the hotel booking, if he does that, could take a number of weeks for that to be synced up in with the Qantas system. But as long as he does it before the end of the membership year, it is fine. And once all of those green tier elements have been clocked within the system, the system will basically backdate it.

His gold status will exist even if it sort of appears to have lapsed as long as he ticks all the boxes before the end of Feb.

The Qantas person said that“some people don't understand the fact that it all gets backdated and corrected and will often call up because they are worried that they've missed the window and they'll ask for a manual application of the status credits.

But she said they can't actually do that until they've waited the necessary time period. And, of course, it's complicated and it's different. Like, with the hotels, it could take eight weeks for the status credits to be synced up.

With something like the Qantas wine, she said that could be much shorter time period.

Anyway, all is well, and I think that's what we should do because that is definitely the most cost effective solution because the there was a green tier hotel in Canberra for, like, two hundred and twenty dollars a night, which is, like, a quarter of the price of the options in Sydney.

So hopefully, that is THAT!

 

[Montien]

That is a fantastic result, @PaulyB!

The backdating logic is a huge relief. It’s a great point for the community to know that Qantas honors the activity date rather than the posting date for Green Tier completion.

I’m glad that is THAT! Sounds like a very efficient path to retaining Gold.