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Good QF Complain Experience

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yohy?!

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Credit where it's due,

I have seen many experiences on AFF where people are emailing complaints to QF and then don't receive adequate follow up or responses in reasonable time frames so I thought it important to give some balance from my experience below:

I had an ex-SIN sale fare that I wanted to date change the return leg, unfortunately it seems that if you have upgraded 1 leg of a booking you can no-longer make date changes online (something QF is working to fix apparently).

As a result I phoned the Platinum line who made the date change but weren't able to explain the change fees the system was applying or waive the call centre service fee. I accepted this at the time as I needed to confirm the booking during a holiday period.

I sent a follow up email querying the charges and was happy to receive a response about a week later stating the justification of the change fees applied and a refund of the call centre service fee.

Overall happy with the service from QF and the recovery from the initial experience which wasn't great
 

Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

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