Gift card not activated - financial issuer being dishonest

[MEL_Traveller]

Question (from my friend who’s across this financial type of stuff)... what is the payment network? is it a visa/mastercard for example? (first 6 digits will tell that). And who is the issuer? If it is a visa or mastercard it would explain why the card could be used outside the closed network. And it may be that visa/mastercard rules would overrule any specific gift card terms and conditions.

 

[kapook]

Question (from my friend who’s across this financial type of stuff)... what is the payment network? is it a visa/mastercard for example? (first 6 digits will tell that). And who is the issuer? If it is a visa or mastercard it would explain why the card could be used outside the closed network. And it may be that visa/mastercard rules would overrule any specific gift card terms and conditions.

it is a savings/cheque type network .Eftpos only. no visa or MC.

 

[maccaisking]

it is a savings/cheque type network .Eftpos only. no visa or MC.

I have had a similar issue with GIVV network, but not from Melb Central. I purchased cards and used them outside the location I purchased them from. When I next tried to purchase cards from the same location the transaction was declined. I contacted GIVV and was told that it was because I had breached T&C with use of previous cards purchased. Happily for me they did not charge me.

 

[BAM1748]

If Melbourne Central wants them used at Melbourne Central, then perhaps create their own version which can only be used at Melbourne Central.

 

[Kangol]

Updated enquiry to this - is there a way of finding out which bank the merchant uses?

 

[Kangol]

Have been informed that Indue are the issuers.
Has anyone had any good or bad experiences with them? Or with FOS/ACFA?
You can PM if that is more appropriate.
Thanks