Getting Points Back from Virgin Atlantic?

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annettemc

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Jan 18, 2007
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Transferred Amex points to Virgin Atlantic to use as an upgrade and now told none available within a week either side of our travel dates. Only transferred because was assured by VA on phone that upgrade at least to Prem Econ would not be a problem. Didn't make a booking at that time though. VA saying they can't transfer them back. Anyone had any experience / success in getting points back?
 
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