getting a letter confirmation of cancellation from BA

[Jeffrey O'Neill]

Hi

I'm hoping someone's had some luck in contacting BA to get a letter of confirmation for flight cancellation due to the Icelandic volcano eruption.

I've tried to call the BA Sydney number a few times since I got back and keep getting told they have so many calls I should call back later.

I've lodged a request through their complaints email system, but not really sure if that's going to get a response within the 30 day limit I have with the travel insurance.

I've also tried calling QF and got bounced around to different groups with not much luck - my flight was booked with QFF points.

Does anyone have a suggestion on what I can do?

 

[Maca44]

Hi

I'm hoping someone's had some luck in contacting BA to get a letter of confirmation for flight cancellation due to the Icelandic volcano eruption.

I've tried to call the BA Sydney number a few times since I got back and keep getting told they have so many calls I should call back later.

I've lodged a request through their complaints email system, but not really sure if that's going to get a response within the 30 day limit I have with the travel insurance.

I've also tried calling QF and got bounced around to different groups with not much luck - my flight was booked with QFF points.

Does anyone have a suggestion on what I can do?

Regardless of the event, does your travel insurance policy cover compensation for loss of frequent flyer points?

 

[JohnK]

I've lodged a request through their complaints email system, but not really sure if that's going to get a response within the 30 day limit I have with the travel insurance.

I thought the time limit on claims was 12 months not 30 days.

Anyway can't you lodge a claim with travel insurance and when they ask for documentation say you are waiting on BA? Seems a little unfair that an airlines inability to provide customer service and handle customer complaints should void your claim for travel insurance.

 

[Jeffrey O'Neill]

i was thinking if i submit the claim without the letter that might help me out.

I just find it pretty poor form that BA basically hangs up the call without a call back option.

Fingers crossed I get some sort of response from them in the next week or 2

 

[Maca44]

In most circumstances (workers comp, public liability cover) you are required to notify your insurer when you become aware that a claim is being mady by you, or against you. In your situation, as you are aware of a potential claim you should notify them immediately, and then you are covered for any suggestion of late notification. Other evidence to support your claim can be produced at a later date when you have received it.

 

[jamesatfish]

I don't know what insurance company you are using, but the only time I've claimed against BA it took about 3 months to secure a letter confirming the delays to my flights which resulted in the travel mess I needed to claim for.

I lodged the claim with the insurance company as soon as I returned home, and they just kept the file open until BA produced the documentation. From memory there were time limits in regards to when I needed to make my initial claim, but no limit on the time it took to receive the supporting documentation from third party sources (in this case BA).