stoneman
Member
- Joined
- Jul 10, 2014
- Posts
- 340
OK, First ever post and I have questions for the Virgin Team ...
Booked on Virgin website MCY to AKL . VA7468 29/6/14. Booking ref LNDMRA. FF number included in booking.
Codeshare with Air NZ, became NZ7468.
A week after my return Virgin hadn't credited points or status.
Emailed goldvelocity, explained everything as above....
Received an email saying that seeing as I flew with ETIHAD they would contact them and please be patient, could be 4-6 weeks ... And could I put my FF number in future bookings.. :evil:
So .... I emailed them again, and told them I never flew with ETIHAD, I booked and paid through Virgin .... and added all the above info for them AGAIN.
A week later the status and points appeared on my gold account.
Another week later they DISAPPEARED :evil: No email.
So, I email AGAIN to find out whats going on???? I receive a reply that they are claiming them through ANZ and PLEASE be patient it can take a few weeks... ffs...
So to the VIRGIN TEAM, my questions are..
1) Are the staff answering the emails actually trained in reading the information and answering the questions? It seems a certain Mary Myers may just be an automated email considering her ridiculous answer to the first email.
2) Ok, I can see you couldn't be bothered emailing me when you updated the points/sc but surely when you removed them you could have ?????
3) What is the point of booking and paying through Virgin ( Y'know being loyal ) if you are going to claim through Air NZ and the rewards be less?
4) And finally... ANY CHANCE YOU COULD FIX THE SITUATION ????
Waiting waiting waiting... :evil:
Probably your most peed off Gold Member ever.
Booked on Virgin website MCY to AKL . VA7468 29/6/14. Booking ref LNDMRA. FF number included in booking.
Codeshare with Air NZ, became NZ7468.
A week after my return Virgin hadn't credited points or status.
Emailed goldvelocity, explained everything as above....
Received an email saying that seeing as I flew with ETIHAD they would contact them and please be patient, could be 4-6 weeks ... And could I put my FF number in future bookings.. :evil:
So .... I emailed them again, and told them I never flew with ETIHAD, I booked and paid through Virgin .... and added all the above info for them AGAIN.
A week later the status and points appeared on my gold account.
Another week later they DISAPPEARED :evil: No email.
So, I email AGAIN to find out whats going on???? I receive a reply that they are claiming them through ANZ and PLEASE be patient it can take a few weeks... ffs...
So to the VIRGIN TEAM, my questions are..
1) Are the staff answering the emails actually trained in reading the information and answering the questions? It seems a certain Mary Myers may just be an automated email considering her ridiculous answer to the first email.
2) Ok, I can see you couldn't be bothered emailing me when you updated the points/sc but surely when you removed them you could have ?????
3) What is the point of booking and paying through Virgin ( Y'know being loyal ) if you are going to claim through Air NZ and the rewards be less?
4) And finally... ANY CHANCE YOU COULD FIX THE SITUATION ????
Waiting waiting waiting... :evil:
Probably your most peed off Gold Member ever.