Covid19 Foxtel
While Covid is causing all sorts of problems for all sections of the community, it is of no surprise that Foxtel is also affected
In normal circumstances, it is impossible to cancel or reduce a Foxtel subscription without calling Foxtel on the phone number 131999. Foxtel makes it deliberately difficult to reduce or cancel but easy to increase a plan or signup because Foxtel’s website only allows upgrades or new customer signups. The website does not allow for cancellation or reduction on the subscription plan
Foxtel website now says Covid has impacted its call centres and are not taking any calls except for technical issues. Therefore it is impossible to cancel a subscription or reduce a subscription.
While I accept that call centres would be affected due to social distancing rules and non essential services rules, I do not accept that I do not have the ability to cancel or reduce my subscription. On one level this may be interpreted as Foxtel not wanting to lose revenue by making impossible for people to cancel their subscription - because this is the effect of preventing people from cancelling or reducing their subscription.
Even live chat is not available.