G'day All
I just wanted to introduce myself and this seemed like the most appropriate Board for that.
Firstly I have to say that I wish I had searched the Internet and found this Site earlier (live and learn), from the posts I have already seen it would have saved me a lot of Headaches and Frustration. In that vein I would like to thank the people who do post here on a regular basis, the questions and answers I have read, if nothing else have made me feel that I'm not an isolated case.
A bit about me (for those interested):
I grew up in a time far removed from the one we find ourselves in now. You had to turn a wheel on Telephones, B&W TV was the newest thing out, Records were Vinyl and gigantic, Calculators and Mobile Phones are what you saw on Sc-Fi TV shows. I watched the first run of Lost in Space, Star Trek, Dr Who, Gilligan's Island, The Brady Bunch etc... on TV.
I think you get the idea, I'm old ... but not old enough to be on a first name basis with Noah
I use to travel a lot for work (too much), met the wife and decided she was more important than living out of a suitcase. We spent 9 months on our Big Once in a Lifetime Trip of the UK, Western Europe, L.A. and Hawaii awhile back. For me the Travel Bug died quite a few years ago, however the wife goes back to Scotland every 12-18months to visit her Family so I still deal with Travel Agents etc... on a regular basis.
Anyway enough of that and onto my purpose here, I am currently a Flight Centre Customer (Casualty/Victim/Dupe take your pick). I'm going through the Flight Centre Meat Grinder and with any luck might pop out tomorrow sometime (fingers crossed).
I will post my story in a few days and hopefully the Members here can tell me where I was Naive, at Fault or what Basic Errors I made and how to avoid them in the Future (yeah I know, don't deal with FC is the first tip).
For now I would like to ask a few questions about posting, I have read the Forum Rules and don't want to Breach them, so any advice is appreciated in advance.
Question 1:
Is it ok to mention the Branch I had trouble with???
I feel it's unfair to tar all FC Branches with the same brush and would prefer to be specific.
Question 2:
Is it ok to name the people I dealt with???
Not like it's a secret, I have lodged Formal Complaints and I have no problem with them coming here to put their side of the story across. Again I don't think it's fair to tar all the employee's in a Branch with the same brush as it was a select few that I dealt with. I noticed that naming people for Good Customer Service seems to be ok, so just wondering if the opposite is acceptable too.
Question 3:
I noticed the Forum Rules state that you shouldn't post correspondence without the consent of both parties. Not that I have much from FC, but none of them have the Private/Confidential footer and as far as I'm concerned if it's communication regarding my dealings with them then it's up to me if I want to share???
Question 4:
Can I ask for Business recommendations???
I noticed the Forum Rules said No Advertising, if I was to ask people to recommend Travel Agents etc... that they found to be good (in my area) would the responses breach the Forum Rules???
That's about it for now, sorry for the long initial post.
Regards
John
I just wanted to introduce myself and this seemed like the most appropriate Board for that.
Firstly I have to say that I wish I had searched the Internet and found this Site earlier (live and learn), from the posts I have already seen it would have saved me a lot of Headaches and Frustration. In that vein I would like to thank the people who do post here on a regular basis, the questions and answers I have read, if nothing else have made me feel that I'm not an isolated case.
A bit about me (for those interested):
I grew up in a time far removed from the one we find ourselves in now. You had to turn a wheel on Telephones, B&W TV was the newest thing out, Records were Vinyl and gigantic, Calculators and Mobile Phones are what you saw on Sc-Fi TV shows. I watched the first run of Lost in Space, Star Trek, Dr Who, Gilligan's Island, The Brady Bunch etc... on TV.
I think you get the idea, I'm old ... but not old enough to be on a first name basis with Noah
I use to travel a lot for work (too much), met the wife and decided she was more important than living out of a suitcase. We spent 9 months on our Big Once in a Lifetime Trip of the UK, Western Europe, L.A. and Hawaii awhile back. For me the Travel Bug died quite a few years ago, however the wife goes back to Scotland every 12-18months to visit her Family so I still deal with Travel Agents etc... on a regular basis.
Anyway enough of that and onto my purpose here, I am currently a Flight Centre Customer (Casualty/Victim/Dupe take your pick). I'm going through the Flight Centre Meat Grinder and with any luck might pop out tomorrow sometime (fingers crossed).
I will post my story in a few days and hopefully the Members here can tell me where I was Naive, at Fault or what Basic Errors I made and how to avoid them in the Future (yeah I know, don't deal with FC is the first tip).
For now I would like to ask a few questions about posting, I have read the Forum Rules and don't want to Breach them, so any advice is appreciated in advance.
Question 1:
Is it ok to mention the Branch I had trouble with???
I feel it's unfair to tar all FC Branches with the same brush and would prefer to be specific.
Question 2:
Is it ok to name the people I dealt with???
Not like it's a secret, I have lodged Formal Complaints and I have no problem with them coming here to put their side of the story across. Again I don't think it's fair to tar all the employee's in a Branch with the same brush as it was a select few that I dealt with. I noticed that naming people for Good Customer Service seems to be ok, so just wondering if the opposite is acceptable too.
Question 3:
I noticed the Forum Rules state that you shouldn't post correspondence without the consent of both parties. Not that I have much from FC, but none of them have the Private/Confidential footer and as far as I'm concerned if it's communication regarding my dealings with them then it's up to me if I want to share???
Question 4:
Can I ask for Business recommendations???
I noticed the Forum Rules said No Advertising, if I was to ask people to recommend Travel Agents etc... that they found to be good (in my area) would the responses breach the Forum Rules???
That's about it for now, sorry for the long initial post.
Regards
John