- Apr 13, 2013
I'm very confused, still awaiting my email for the conditional credit but I've had $129 dropped into my TravelBank randomly too (out of $3.5k credit).
If they're restricting what you can spend this on that's another kick in the teeth.
So looking through the Travel Bank history it looks as though they dropped the full credit in there then removed it 5 days later.
- Bookable in U class (Economy Cabin) and I class (Business Cabin) only (excluding groups which is bookable in the designated group class per cabin
- Booking class is subject to availability
- New bookings subject to the fare rules of the fare purchased (as modified by this policy, see ‘Future Refunds’ below)
- Can be used to book Virgin Australia Flight Ancillaries i.e. Economy X; pre-paid baggage, lounge experience, Book and hold; Unaccompanied Minor (UNMR); Animal in Hold (AVIH)
- Cannot be used for UpgradeMe purchases
- Cannot be used in conjunction with Velocity Frequent Flyer Points
- Cannot be used in conjunction with travel credits of another person
- A Future Flight credit cannot be used to make a booking in conjunction with other forms of travel credits
So basically, you can only use a Future Flight credit if there is availability in the lowest fare bucket? That will surely lead to disappointment as these are the first to sell out. I assume the price is at least the same as you would pay if buying a new ticket with money.
Looks like you also can't use these credits for codeshare flights, including flights operated by Alliance Airlines. I used my travel bank credit for a BNE-GLT on VA operated by Alliance a couple of months ago - glad I did as it looks like you can't do that any more with these new-fangled credits.
Business class and "I" availability is another matter, though.
Once they come out of administration though doesn't everything change and they then need to refund due to consumer law. If not I'll be using Credit Card chargeback option.
Well if tickets bought the ticket prior to administration, if you received a refund would have been an unsecured creditor and received around 10 cents in the dollar, so what customers have been offered is much better.So does VA expect everyone who had booked to LAX in PE/J to use their credits domestically? There will be a lot of wasted credits here as people can't use them where they had intended. Would prefer a refund - if the option was available....
Well, if VA had simply gone under, AMEX would have credited the funds to affected customers account (those that used AMEX).Well if tickets bought the ticket prior to administration, if you received a refund would have been an unsecured creditor and received around 10 cents in the dollar, so what customers have been offered is much better.
I guess its a bit of a case of you're damned if you do, damned if you don't. What I was referring to above was a family member who had booked a trip in PE to the USA via a TA. Insurance has since been refunded leaving the VA flights outstanding. Even if this was claimed via insurance (which was booked), whether it would have been approved due to Covid will be an unknown question that we'll never know the answer too.Well if tickets bought the ticket prior to administration, if you received a refund would have been an unsecured creditor and received around 10 cents in the dollar, so what customers have been offered is much better.
The credit is for Virgin Australia services and there’s likelyhood there maybe new destinations opening up in which the credits would still be valid. This is also partly why the have a long expiry.
Depending on the company direction, there’s the possibility of different international destinations.
What gets forgotten often with these international trips, you should get appropriate travel insurance in which would trigger a claim / refund excluding an excess from insurance. It’s that simple.
Most insurance policies exclude coverage for insolvency of the operator, so probably wouldn't help. That is where a credit card charge back becomes your friend. The real problem here was the Terms and Conditions of the ticket which provided for a credit to be issued, which when interacting with COVID resulted in many institutions not allowing charge backs.What gets forgotten often with these international trips, you should get appropriate travel insurance in which would trigger a claim / refund excluding an excess from insurance. It’s that simple.