markis10
Veteran Member
- Joined
- Nov 25, 2004
- Posts
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- Qantas
- LT Gold
- Virgin
- Red
- Oneworld
- Sapphire
Weather conditions associated with a tropical low in North Queensland are expected to disrupt the travel arrangements of a number of Qantas customers.
The following options are available to Qantas customers holding a valid ticket issued on/before 28 January 2014 for travel to/from Cairns and Townsville affected by weather who wish to make changes to their booking for travel up to and including Thursday 30 January 2014.
For customers holding a Qantas (081) issued ticket:
Passengers may, without fee:
Re-route/Re-book travel
Rebook to alternative Qantas flights
Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original date of ticket issue. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Conditions
All changes must be made prior to the original ticketed departure.
New travel dates must be within ticket validity.
If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin)
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
For customers holding a ticket issued by another carrier (non-081):
Passengers may, without fee:
Re-route/Re-book travel
Rebook to alternative Qantas flights in the same booking class originally ticketed.
For customers with un-ticketed bookings:
For un-ticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers on Frequent Flyer Award Tickets
Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to award seat availability. Classic Award tickets cannot be retained in credit.
http://www.qantas.com.au/agents/dyn/qf/info/201401/0114
The following options are available to Qantas customers holding a valid ticket issued on/before 28 January 2014 for travel to/from Cairns and Townsville affected by weather who wish to make changes to their booking for travel up to and including Thursday 30 January 2014.
For customers holding a Qantas (081) issued ticket:
Passengers may, without fee:
Re-route/Re-book travel
Rebook to alternative Qantas flights
Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original date of ticket issue. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Conditions
All changes must be made prior to the original ticketed departure.
New travel dates must be within ticket validity.
If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin)
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
For customers holding a ticket issued by another carrier (non-081):
Passengers may, without fee:
Re-route/Re-book travel
Rebook to alternative Qantas flights in the same booking class originally ticketed.
For customers with un-ticketed bookings:
For un-ticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers on Frequent Flyer Award Tickets
Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to award seat availability. Classic Award tickets cannot be retained in credit.
http://www.qantas.com.au/agents/dyn/qf/info/201401/0114
