Flyer log in

[Brenda Dainton]

Hello everyone,
My name is Brenda and I have done a bit of travelling and I've also built up some flyer points, but I can't sign in to my account due to the pin code. I've tried answering the security questions but that just takes me to entering my code which I can't do, so I try to have the code sent to my email, but the request asked is complicated and it only gives me a four digit box so I can't even put in my email address.
Has anybody had a similiar problem as me? Any help would be appreciated.

 

[Deleted member]

Who are you talking about? I.e.which airline loyalty program ?

 

[Steady]

Welcome aboard Brenda Daintin, have you tried calling the airline or online chat

 

[Brenda Dainton]

Who are you talking about? I.e.which airline loyalty program ?

Thanks for replying to my question. I'm referring to the Qantas Frequent Flyer.

 

[Brenda Dainton]

Welcome aboard Brenda Daintin, have you tried calling the airline or online chat

No I haven't...I was hoping to work it out (if there was a way) before taking that step.

 

[Mattg]

No I haven't...I was hoping to work it out (if there was a way) before taking that step.

I think the only way to resolve this is to contact Qantas Frequent Flyer, sorry.

Welcome to the forum, nonetheless.

 

[Brenda Dainton]

I think the only way to resolve this is to contact Qantas Frequent Flyer, sorry.

Welcome to the forum, nonetheless.

ok....thanks for your help and thank you for the warm welcome.

 

[Steady]

ok....thanks for your help and thank you for the warm welcome.

Good luck, let us know how you go.

If you hang around you will find lots of info on how to get the best value for your points, and tips to stop them expiring etc

 

[Deleted member]

Thanks for replying to my question. I'm referring to the Qantas Frequent Flyer.

QF should be able to assist

 

[AIRwin]

Here are the contact details:
Frequent Flyer membership | Qantas

* Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.

 

[ozfflyer]

Here are the contact details:
Frequent Flyer membership | Qantas

* Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.

so which is it AEST or AEDT ? Only Qld is on AEST year round.

 

[calmelb]

so which is it AEST or AEDT ? Only Qld is on AEST year round.

They usually go by Sydney time, so AEDT till NSW/VIC/TAS swap back

 

[ozfflyer]

They usually go by Sydney time, so AEDT till NSW/VIC/TAS swap back

just made the point, as many companies in NSW & VIC say they are open AEST, when they aren't for 1/2 the year.

 

[calmelb]

just made the point, as many companies in NSW & VIC say they are open AEST, when they aren't for 1/2 the year.

Oh I completely get you on that. I’ve dealt with a company before which put AEST but actually meant AWST (I think that’s perth time) so I missed out by a few hours. I usually avoid the last few hours where I can

 

[ozfflyer]

Oh I completely get you on that. I’ve dealt with a company before which put AEST but actually meant AWST (I think that’s perth time) so I missed out by a few hours. I usually avoid the last few hours where I can

yeah was in Brisbane at 4.30pm one day during daylight saving & got a recorded message, saying open to 5pm AEST, but they were closed. Imagine if it was a legal matter, that had to be finalised by 5pm sharp AEST.

 

[MrJetset]

One of the confusing factors is that when resetting your PIN you have to confirm the last 4 digits of your phone number before it sends a text.

I spent hours trying to work out why it wouldn't send a text until I realised it was asking for those 4 digits.