TheInsider
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So another online Travel Agent has gone under and this time another Australian company.
Online flight retailer Fly365 collapses leaving travellers out-of-pocket
A Melbourne couple has lost $11,500 after booking a Europe trip following a multiple sclerosis diagnosis.
www.theage.com.au
Abridged Content said:...
Fly365 Pty Ltd is now in external administration, according to the Australian Securities and Investments Commission (ASIC).
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A Melbourne couple had flights, worth $11,500 which were cancelled by the company but no money has been refunded.
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More than 260 aggrieved travellers have now joined a Facebook support group to discuss the collapse of the flight booking service.
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Another online flight retailer, BestJet, was put into liquidation at the end of 2018.
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Attempts were made to contact Fly365 directo The Age on Monday.
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Another victim is now working to get a refund issued through her bank ... The cost of rebooking her tickets is now an extra $300 per seat.
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Fly365 was only removed from their AFTA Travel Accreditation Scheme due to the company’s insolvency.
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"People need to ask really hard questions about why they would use a travel agency, when there's no protection for consumers and no protection for travel agencies." a source said.
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"AFTA does all that it can to monitor and review travel businesses who hold ATAS accreditation ... but on this occasion, unfortunately AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome," an AFTA source said.
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"... while the liquidation process would run its course, a review of the travel scheme is now being undertaken, in particular how it applies to online travel agents."
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Fly365 was in operation for around four and half years. The company's website and social media pages had been taken down by Monday.
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Many of the travellers now left out of pocket were directed to Fly365 through the popular travel aggregator Skyscanner....
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